Truworths Bewertungen 

I was at the Fourways Crossing store (loads of living) was assisted by a lady called Happy. She made everything easy and was kind from the time I got to the store. A reason to shop !

The tellers are honestly incompetent. We stand in the cue while they are busy talking amongst each other, taking a longer time to close the sale. Then when I was our time to pay, the teller was still talking to her friend, we had to wait for her to finish, she didn’t even apologise. On top of that she continued to talk to the other tellers. Then a few minutes while we were waiting for god knows what, she was talking on the phone with someone else. This is just unacceptable, we didn’t come there to hear the teller and her friends conversations then on top of that we have to wait for them to hear each other properly while they are in the middle of “assisting” us.

You should really take your employees into training, train them to be professional and to respect customers when attending to them.

I went to Tzaneen Mall i got👌service from the Staff,especially Ms Nyiko Honwana.
She was patient and helpful to make me get the right outfit for the right event🤗😁😘
Thanks do r excellent Customer Service dear
Salome

I bought an outfit in Cape Town after checking found fault with the stitching.
Online showed Promenade Mall Mitchell's Plain have the size, they looked and the mannequin had it on.
Was told by Grace, if she take it off irrespective of the condition of the clothes I will have to buy it.
This is because the mannequins clothes are specially made and is not the same quality and in the same condition as in the store because it is made specifically designed for the mannequins.
This is after I was left waiting, first I was told the team that dress the mannequins is not available, I should come back the next day.
When I refused to return the next day, Grace who was in charge of the mannequin outfits (spinned) me this story.
I then told her it's fine because I don't want an outfit that is less than perfect, knowing she was talking nonsense.
A bunch of lies only because she didn't wanted to undress the mannequin because by now it was just after 17h00 and the store closes I think at 17h30.

EXTREMELY DISAPPOINTING SERVICE AND COMPLETE LACK OF ACCOUNTABILITY

I am extremely disappointed and frustrated by the way my complaint has been handled by Truworths – Kerk Street, Johannesburg CBD.
On 27 August, I returned a branded pair of boots that I had purchased cash on 14 July. The boots were defective, and I returned them to the store expecting a reasonable and professional resolution.
The store manager, Sindy, advised me that cash refunds are not processed immediately and that the boots would have to be sent to the Quality Assurance department in Cape Town for assessment. I was specifically told that I would receive feedback within 5–7 working days.
Those days have now passed, and I received absolutely no communication from the store.
I ultimately had to return to the store myself to find out what was happening. I should not have to chase a retailer for answers regarding a defective product that I paid for in good faith.
While I was at the store, the manager explained that she had been off for the previous two days and contacted the QA department while I was standing there because there was still no clear answer regarding the status of my boots. I was then told that she would also have to check with the couriers.
This is completely unacceptable.
Why am I, as the customer, having to repeatedly follow up, travel to the store, take time out of my day and incur transport costs simply to find out what is happening with my own money and a defective product?
I purchased the boots from Truworths and returned them because they were defective. It is not the customer's responsibility to manage Truworths' internal communication between the store, QA department and couriers.
What makes this particularly disappointing is that I was given a clear 5–7 working day timeframe, yet when that timeframe expired, nobody contacted me. I had to physically return to the store and demand answers.
I have also made it clear that I intend escalating this matter. At this point, it is no longer simply about a pair of boots. It is about the lack of urgency, communication, follow-up and accountability shown towards a paying customer.
Customers have jobs, responsibilities and expenses. It is unreasonable to expect me to repeatedly travel back and forth to the store because Truworths' internal processes are not being properly managed.
I have already lodged a complaint through HelloPeter and have made multiple attempts to escalate the matter, including attempts to contact the area manager. Despite this, I am still having to chase Truworths for answers.
I expect this matter to be resolved urgently, with clear communication and a proper resolution — not another excuse, referral or promise to “check with someone”.
Very poor customer service and an extremely disappointing experience with Truworths Kerk Street.

Sue Makoba

Hi,
Yesterday i went to go pick up my online order, got a sms and proof online that the order arrived at truworths stellenbosch, so i went to the store for pick and the lady couldn't get my packages, she said she think they give it to the wrong customer, quickly tell me how is this possible?
You
need to show your ID and sms proof of your order,
I just don't get it or understand it,
I'm furious

This is the worse service I've ever experienced in my life , from ordering online to them cancelling my entire order because they too lazy to pick the the stock and collecting it from various store to have it delivered to me , to speaking to 4 call center agents the manager robin, nobody seem to be knowing what they are actually doing . Absolutely the poorest communication , when i call about the one item they sourced and had apparently at the couriers as the status shows , now that item is also being credited . Whenever i call the office nobody knows what's happening , nobody seems to care they just cancel your order and don't give a damn . Like you sit around and order online the whole day and nobody sends a email an SMS or try calling again when you cannot answer your phone , Absolutely regret ordering online. Disgusting service .

Although one pay your installments every month. And rarely buys, they push up the installments and harass you with 20 calls a day.

I recently purchased the Truworths 3-Pack Lace Trim Cotton Panties, and I am extremely disappointed with the quality.

While the cotton fabric itself feels comfortable, the workmanship is not up to the standard I expect from Truworths. There are loose cotton threads and loose stitching, and I'm afraid to even trim or pull them because it looks like the seams could come undone. The product honestly feels like a factory reject rather than a new item.

What makes this even more disappointing is that I was informed when I collected my order that underwear cannot be returned, so I'm left with a product I'm unhappy with and no option to exchange or return it.

I have always expected better quality from Truworths, which is why this experience has been so disappointing. I hope Truworths improves its quality control to ensure customers receive products that meet the standard they are paying for.

I bought men shoes on 4 April at truworths Tygervalley and the soles is cracked on the one shoe .It is cracked so bad it can not be worn.

I was at Truworths Vaal Maal today, and I couldn't return an item, as they didn't have enough cash at hand, R535.00. And staff and head office didn't want to return the funds to my credit card. Really?!!

This morning I needed help at Truworths Woodlands and two friendly ladies ,Mmathabo and Angel assisted me .The service I got was exceptional please thank them from me. This is what makes shopping there a pleasure .
Antoinnette Zeelie

I am disgusted with the service at the Westgate store I’m Jhb. No customer service or they want to embarrass u. I won’t go back there I even want to close
My account

This is an awesome place to buy, they always have what I need in an emergency, from wedding outfits to work, sleep and relaxing, go and do your shopping at this awesome place, keep up the great work!

It is very disheartening to see what appears to be a lack of commitment to sustainability in Truworths' delivery practices. My single order has been split into nearly seven separate deliveries, each containing only one or two items. This approach results in unnecessary packaging waste, increased plastic use, and a significantly larger environmental footprint. It is also inconvenient from a customer perspective.... this is what I sent Truworths, and here is their response: "our items are sourced from our stores. If the items are located at different stores, they will be delivered in separate parcels via our courier. We understand your frustration and appreciate your concerns. However, to ensure your order is fulfilled as efficiently as possible, items are sourced from the stores where stock is currently available. We appreciate your understanding and patience."

Firstly they should allow us to review their products online. I purchased a few things after years of not buying from them. One of those things were underwear and they are expensive i would like to add but the bum shorts and bras's i got the material is okay but the stitching is horrible, all the under wear stitches are coming off. I am so annoyed and mad because it is on of the things you cannot return or refund. It is not value for money!!! See me buy there again shoot me.

Truworths phoned me 173 times in the past 2 months .
I work on scaffolding and do a very dangerous job .
Truworths accounts are looking for
a Ms Botha.
They pone me from 9.00 in the morning on a schedule call this carry on till 20.00
At knight I have spoken to numerous people and explained i am not Botha
They don't stop .
At least 8 to 10 times a day .
The number is not registered you can not block the number

I have an account with Truworths and have had one frustration after another. Firstly wasn't issued with a card when opened my account, since then every time I go into a store to get in told they have no cards.
I order online. When I have ordered several items they arrive in drips and drabs sometimes weeks later.
I have paid up my account every month, May was due on the 5th. I paid it on the 1st but mistakenly put my old account number as a reference. Today being only the 14th of May I have recieved 4 pressing small and an email from collections. Since when do you turn someone onto collections 9 days after a payment is due? What kind of aggressive nonsense is this. I have already been hit up with R77 interest and they're demanding my June payment. I have spoken to collections and customer service and sent the pop twice. They're claiming I R1807.74 when it was R901.77 and the R905.97 is only due on the 5th June. To add insult to injury there's a huge red stamp across it saying overdue. The statement is already threatening a bad credit record. The invoice was requested if you don't log into the app online you don't even know what's owing. TERRIBLE COMPANY AS SOON AS MY ACCOUNT IS PAID UP I'M CLOSING IT!!!!

I purchased the 50ml BVLGRI for my brother as a birthday gift. He tried the tester in the shop and he didn't take to it. I tried returning it and they wouldn't let me because in the system it says that I received a 5ml as a gift which I didn't. I told the staff that I am prepared to pay for the 5ml so that I am not stuck with a R2200 bottle. They refused. Is this how truworths treat their customers. I will definitely be closing my account. I was absolutely disgusted with the treatment and returned the 2 additional bottles which I had purchased.

Only at Truworths do you pay R400 for a pair of jeans that looks like it has pockets but it doesn't. Only at Truworths do you pay R1500 for a jacket that looks like it has inner pockets but it doesn't. They are way overpriced for the quality they offer. It is more about the look than it is about functionality. In-store service is very good but their online system is outdated and online staff are rude. I'm closing my account, life is too short to suffer like this :)