This company for some years provided excellent service, but lately it has become almost impossible to connect to their portal. The chat is now operated via AI. When requesting help from a live perso... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A great company TTNC are always very helpful and quick to fix any issues. I’m especially pleased with the dedication and hardworking Katie
Unternehmen hat geantwortet
Terrible customer service. There isn't any. Can't get hold of anyone when there's a problem, so it's important to think whether to use this company or not. Our business doesn't function properly ri... Mehr ansehen
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Jack was so quick to call me and explain exactly what I needed to do to change my message after submitting a Chat question. Really helpful, very professional and nice, and he sent me links to assist... Mehr ansehen
Unternehmensdetails
Über TTNC - The Telephone Number Company
Vom Unternehmen geschrieben
TTNC have been supplying virtual phone numbers to businesses for the best part of 17 years now.
With customers ranging from sole traders, small and medium sized businesses to large international businesses we have the expertise to meet your needs.
Here are just a few reasons why 29,000 businesses use a telephone number service with TTNC:
- Our broad range of numbers (both UK and international)
- Advanced call management services
- A flexible approach to finding a solution that suits you
- Solutions to integrate our system with yours using our own API
Virtual Phone Numbers from TTNC
Vom Unternehmen geschrieben
- Quick start
- You can set up a number in minutes. No waiting around for someone else to activate it, you're in control.
- Flexible call forwarding
- Forward calls to your mobile or landline. Add advanced features to improve your image or customer experience.
- Complete control - myTTNC
- Change where you forward your calls as often as you need to through our online control panel, myTTNC - for FREE.
- Track your calls
- If you're after real time statistics or you want to integrate your call data with Google Analytics, this comes with every number - for FREE.
- No contracts
- Buy a number from TTNC and it's yours for as long as you need it, without any fixed term contracts.
- 24/7 Support
- Our systems experts are on hand 24/7 on the rare occasion when something technical goes wrong. They'll know something's wrong before anyone else anyway (it's like a 6th sense - and because of all the alerts we have set up).
30 Day Money Back Guarantee
If for some reason you find our service isn't for you, you can walk away in the first 30 days and get the cost of any numbers and remaining call credit back.
Kontaktinformationen
Mereside, Alderley Park, Congleton Road, Macclesfield,, SK10 4TG, Alderley Edge, Vereinigtes Königreich
- 020 3151 1000
- sales@ttnc.co.uk
- www.ttnc.co.uk
4,0
Gut
1005 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
So far so good
So far so good. Since covid it's rare to call any company and have someone answer with knowledge and experience. I needed to port a number over from another company. It was so complicated the number was on a network of numbers. Each member of staff I spoke to took their time to help me. One chap was even happy to be cc'ed in the emails to the other company so he could help me fill the form out. Top customer support!
16. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi,
Thank you for taking the time to leave a review of our service and thank you so much for the kind words.
I'm thrilled to read that you've found the experience of porting your number so positive, I look forward to your number reaching us and being able to hit the ground running with your service.
Please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
Very disappointed
Very disappointed. I purchased my number for £100 free call but around 2010 I had a text to say that if i did not top up £25 I would loose number so thats what I did then they charged £8 per month for renewal last month had something called dark web never asked for it I had to change my bank card there was a delay I text them to tell them of delay had reminders to pay the monthly fee every other day then my call credit ran out and my number was suspended for around 20 mins this is after spending £1000s with them the charges are just made up every month so you need to check whether they have added more charges. I have now swopped to b online £10 per month no extra charges unlimited calls. TTNC have let customers down and don't care about them all they seem to care about is making money of you for a company that can stop your number and loose leads for penny's my advise would be to steer clear of TTNC very disappointed long term customer since 2010 . Sean.
7. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Sean,
We apologise for any disappointment with our service you have experienced. We understand that the changes in pricing and unexpected charges can be frustrating. We'd like to address your concerns and clarify the situation.
In 2010 your number was purchased via a reseller of ours. Unfortunately, they sold the numbers at a rate they couldn't continue to offer and shortly dissolved as a company. We (TTNC) offered their customers to continue with the numbers directly on our network but under our pricing structure, which included paying for inbound calls from Pay As You Go (PAYG) Call Credit.
As our service is pre-paid, the account requires a positive balance to receive inbound calls. To help ensure the service remains live, we provide multiple email/SMS alerts and the ability to automatically top-up the Credit as the balance starts to run low.
We value your long-term loyalty since 2010 and assure you we genuinely care about our customers. We are committed to addressing your concerns and ensuring a positive experience for all customers.
If you would like to discuss this further, including ensuring all notifications are being sent to the correct destinations, please get in touch with us via sales@ttnc.co.uk.
TTNC
Pricing / charges
Ttnc keep putting their prices up and adding charges without asking. The latest being dark web monitoring, £10 a month being added to bill for something I didn’t ask for!
18. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi DS,
We understand that price increases can be frustrating and that you have concerns about new services, especially during these challenging times. We continue to evaluate our pricing structure to ensure we can commit to offering our customers a wide range of products and exceptional service, despite the inflationary pressures.
We apologise if you're unhappy with our 30-day free trial of Dark Web Monitor. It's a new service being offered to address the escalating cybercrime rates affecting businesses in the UK. We respect your decision not to continue with the service and want to reassure you there has been no charge. As requested when you contacted us earlier this month, we have cancelled the trial of the service on your account.
If you have any further questions or require additional assistance, please don't hesitate to contact us via sales@ttnc.co.uk.
TTNC
Monitor
Company add services and changes prices without any communication and letting you know. You've got to constantly monitor what's being sold to you
18. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Kz,
We appreciate price increases are never welcome. The last 12 months have been especially difficult for UK businesses, with rising inflation and consequently increased goods prices, some of which we have had to pass on to our customers. We fully appreciate you face the same pressures, but please be assured you have our commitment to provide you with a broad choice of products underpinned by the best possible service.
We have taken great care to ensure that all price increases and comprehensive details of any changes to our service are communicated to all customers via email, with a notice period of at least 30 days.
I'm sorry if you haven't received these email notifications. Please get in touch with us on sales@ttnc.co.uk so we can investigate this matter further for you.
TTNC
Easy experience with good after sales…
Easy experience with good after sales advice/support
5. Juni 2023
Antwort von TTNC - The Telephone Number Company
Hi Simon,
Thanks for taking the time to leave us a 5* review.
I'm glad to hear the sign up experience was easy and that the after sales support was helpful for you. We aim to provide the best customer service we can.
If you have any more questions, you know where we are.
Thanks,
Caroline - TTNC
Incredible service from start to…
Incredible service from start to finish. Every time I’ve needed help I’ve spoken with Paul. He’s a bloody star! He has set everything up for me and even saves me money each time as he moves me on to packages that better suit my needs. Highly recommend!
11. Juni 2023
Antwort von TTNC - The Telephone Number Company
Hi Sarah,
Thank you for taking your time to leave us a review and for your lovely words.
We're always happy to lend a hand to help you get the most from your services, and hopefully save you money at the same time!
If, in the future, I can help in any way please don't hesitate to get in touch.
Thanks again,
Paul
Amazing customer service
Amazing customer service, Dave helped me figure out the perfect solution for our small grassroots festival.
At no point did I feel like I was being strong-armed into buying any particular product. This, as well as their incredible support, is what will ensure that I come back to them as a customer.
22. Mai 2023
Antwort von TTNC - The Telephone Number Company
Hi Kieran,
Thank you for taking the time to leave a review of our service and thank you so much for the kind words.
It's been an absolute pleasure working with you, and I'm delighted to hear that your festival was such a success. I look forward to working with you again in the future.
Please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
Antwort von TTNC - The Telephone Number Company
Hi Simon,
Thank you for taking the time to leave a review of our service and thank you for the kind words.
I'm glad to read that you're happy with the service, do let me know if you require any assistance with your number.
As ever, please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
I have been with TTNC since 2008 and…
I have been with TTNC since 2008 and always a great service and customer care.
23. April 2023
Antwort von TTNC - The Telephone Number Company
Hi Peter,
Thanks for your lovely review.
I'm glad to hear that you've been happy with our service for almost 15 years!
Please don't hesitate to get in touch if we can help in the future.
Thanks again,
Paul - TTNC
I have not used my number as of yet
I have not used my number as of yet, due to a few hold ups but hopefully this will be sorted in the next month or so.
The number is perfect for our business and hope it will bring much business to our company...and it`s a great price.
16. August 2022
Antwort von TTNC - The Telephone Number Company
Hi Orla,
Thank you for taking the time to leave a review of our service and thank you for the kind words.
I'm glad to read that you're happy with the service, do let me know if you require any assistance with your number.
As ever, please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
Very good company to work with
We have used TTNC for over 5 years now. Very helpful company, very responsive to calls and emails.
13. April 2023
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Katie,
Thanks for your great review.
I'm glad that our customer service is up to scratch. We like to think that it's our responsiveness that helps us stand out in the industry.
Thanks again,
Paul - TTNC
My secret helper for over 8 years
I've used TTNC for over 8 years now and they have allowed me and the wife to enjoy a digital nomad existence whilst giving my clients a reassuring point of contact. Easy to use and update.
27. März 2023
Antwort von TTNC - The Telephone Number Company
Hi Michael,
Thank you for taking the time to leave a review of our service and thank you for the kind words.
I'm thrilled to read about your positive experience using our service, I'm glad to hear that it has worked so well for you over the past eight years, I wish all the best for the next eight years too!
As ever, please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
Great Customer Support from TTNC
Great customer support from Dave at TTNC today. Our support query was quickly resolved, and we are very satisfied with the outcome.
23. März 2023
Antwort von TTNC - The Telephone Number Company
Hi Kerry,
Thank you for taking the time to leave a review of our service and thank you for the kind words.
It's been an absolute pleasure working with you and I'm delighted to read that your experience with us over the years you've been with us has been so positive.
As ever, please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
Great Service
Blown away again by the level of professionalism and support provided by their team. Whenever we have a question or needed assistance, their customer service team are on hand to respond and they always go above and beyond to ensure we are satisfied with their service.
22. März 2023
Antwort von TTNC - The Telephone Number Company
Hi Paul,
Thank you for taking the time to leave a review of our service and thank you for the kind words.
I'm thrilled to read about the positive experience you've had using our Professional Voice Recording service.
As ever, please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
A long term partner who has never disappointed
We have been with TTNC for more than a dozen years, and have only moved away as a consequence of the sale of the business to a telecoms company who run their own voice platform.
In that time, they have been responsive, capable, informative, and adaptable. Their web portal has been through a few changes, all of which have served to make it more obvious how to self-serve, which is of course exactly what you want.
We made the right decision to use them when we first started, and I have not regretted it in the past 12 years.
Thanks!
16. März 2023
Antwort von TTNC - The Telephone Number Company
Hi Raza,
Thank you for taking the time to leave a review of our service and thank you for the kind words.
It's been a pleasure working with you. I'm sorry to see you leave us, but I'm thankful that it's on such positive terms.
As ever, please don't hesitate to get back in contact if there's anything else we can do for you in the future.
Dave - TTNC
Excellent response
Excellent response to queries and efficient services once decisions made.
10. März 2023
Antwort von TTNC - The Telephone Number Company
Hi Andrew,
Thank you for taking the time to leave a review of our service and thank you for the kind words.
It's been a pleasure working with you and I'm glad that installation of your hardware has been such a smooth process.
As ever, please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
Ideal choice for small businesses
Everything was easy to set up, good features and good price. One of the few companies where you can set it up and forget. Never had any issues. All good.
14. März 2023
Antwort von TTNC - The Telephone Number Company
Hi Richard,
Thank you for taking the time to leave us a review.
I'm pleased to hear that you've found our service to be simple to set up.
It's great that you haven't had any issues over the 8 years you've been with us.
Caroline - TTNC
Antwort von TTNC - The Telephone Number Company
Hi Paul,
Thank you for taking the time to leave a review of our service and thank you for the kind words.
It's been a pleasure working with you and I'm thrilled that you're getting on so well with your VoIP User and hardware.
As ever, please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
Brilliant service
10. März 2023
Antwort von TTNC - The Telephone Number Company
Thanks for your kind words.
I'm glad that you've found our service to work for you.
If there's anything we can help with, please let us know.
Thanks again.
Paul - TTNC
Very helpful throughout our porting and…
Very helpful throughout our porting and set up - it's great to be able to make contact with a real person who can give a tailored response.
2. März 2023
Antwort von TTNC - The Telephone Number Company
Hi Justine,
Thank you for taking the time to leave a review of our service and thank you for the kind words.
Number porting can be a bit of a monster, so I'm delighted to read about the positive porting experience you've had with us.
As ever, please don't hesitate to get back in contact if there's anything else we can do for you.
Dave - TTNC
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