This company for some years provided excellent service, but lately it has become almost impossible to connect to their portal. The chat is now operated via AI. When requesting help from a live perso... Mehr ansehen
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Das sagen Bewerter
A great company TTNC are always very helpful and quick to fix any issues. I’m especially pleased with the dedication and hardworking Katie
Unternehmen hat geantwortet
Terrible customer service. There isn't any. Can't get hold of anyone when there's a problem, so it's important to think whether to use this company or not. Our business doesn't function properly ri... Mehr ansehen
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Jack was so quick to call me and explain exactly what I needed to do to change my message after submitting a Chat question. Really helpful, very professional and nice, and he sent me links to assist... Mehr ansehen
Unternehmensdetails
Über TTNC - The Telephone Number Company
Vom Unternehmen geschrieben
TTNC have been supplying virtual phone numbers to businesses for the best part of 17 years now.
With customers ranging from sole traders, small and medium sized businesses to large international businesses we have the expertise to meet your needs.
Here are just a few reasons why 29,000 businesses use a telephone number service with TTNC:
- Our broad range of numbers (both UK and international)
- Advanced call management services
- A flexible approach to finding a solution that suits you
- Solutions to integrate our system with yours using our own API
Virtual Phone Numbers from TTNC
Vom Unternehmen geschrieben
- Quick start
- You can set up a number in minutes. No waiting around for someone else to activate it, you're in control.
- Flexible call forwarding
- Forward calls to your mobile or landline. Add advanced features to improve your image or customer experience.
- Complete control - myTTNC
- Change where you forward your calls as often as you need to through our online control panel, myTTNC - for FREE.
- Track your calls
- If you're after real time statistics or you want to integrate your call data with Google Analytics, this comes with every number - for FREE.
- No contracts
- Buy a number from TTNC and it's yours for as long as you need it, without any fixed term contracts.
- 24/7 Support
- Our systems experts are on hand 24/7 on the rare occasion when something technical goes wrong. They'll know something's wrong before anyone else anyway (it's like a 6th sense - and because of all the alerts we have set up).
30 Day Money Back Guarantee
If for some reason you find our service isn't for you, you can walk away in the first 30 days and get the cost of any numbers and remaining call credit back.
Kontaktinformationen
Mereside, Alderley Park, Congleton Road, Macclesfield,, SK10 4TG, Alderley Edge, Vereinigtes Königreich
- 020 3151 1000
- sales@ttnc.co.uk
- www.ttnc.co.uk
4,0
Gut
1005 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Katie was precise helping me from start…
Katie was precise helping me from start to finish with my further purchase even reminded me to activate transfer very happy
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Leslie,
Thank you so much for your kind words! I'm really glad I could support you throughout your purchase and help ensure everything went smoothly. It was a pleasure assisting you, and I’m thrilled to hear you’re happy with the service. If you ever need anything else, I’m here to help!
Warm regards,
Katie
Ricky was
Ricky was, his ton was the best not to slow or to fast. explained eventing. and he did the work from his end
26. August 2025
Bewertung ohne vorherige Einladung
Customer service does not exist. You only get a ticket number I live abroad and I unable to make calls abroad or contact TTC and I get a ticket number and they suspended my account and told me that I need to top up my account what you can’t because
TTNC shock surprise I think their customer service is working again. They have tried to call me twice and result my problem. It seems like they’re beginning to have the customer service working and have replied to my comments. I’m happy to say that it’s on the way to being a good customer service telephone calls a bitter spread but it seems to be emails sent takes a little bit of time to get things working but it seems to be okay nownot perfect but I would definitely can. I continue to use them. I’m happy with response cycle thank you.
28. Juli 2025
Bewertung ohne vorherige Einladung
Lauren called to help clear up any…
Lauren called to help clear up any issues I had with actioning the portal. She was very knowledgeable on every aspect, helped to understand how to make the best use of the portal and was generally very patient with helping me through it. Very professional service. Friendly and very pleasant to talk with.
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Nick,
Thank you so much for your kind words and thoughtful feedback! We're delighted to hear that Lauren was able to support you so effectively. It's great to know her knowledge, patience, and friendly approach made a positive impact while guiding you through the portal. We’ll be sure to pass along your lovely comments—she’ll be thrilled to hear them! If you need any further assistance, we’re always here to help.
Thanks,
Katie
brilliant service from Ricky
brilliant service from Ricky. I’ve been with TTNC for many years now and had excellent service. I would highly recommend them.
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Adam,
Thank you so much for your continued support and for taking the time to leave such a wonderful review! We're thrilled to hear that Ricky provided brilliant service and that you've consistently had a great experience with TTNC over the years. Your recommendation means a lot to us, and we're always here to help whenever you need us.
Thanks,
Katie
Ricky was amazing
Ricky was amazing, so helpful with setting everything up for IVR, made the process easy, simple and fast. Would very much recommend
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Samantha,
hank you so much for your fantastic feedback! We're thrilled to hear that Ricky made setting up your IVR system such a smooth and straightforward experience. Making things easy and efficient for our customers is exactly what we aim for, and it's great to know Ricky delivered just that. We truly appreciate your recommendation and are always here if you need anything else!
Thanks,
Katie
Ricky was really helpful and explained…
Ricky was really helpful and explained how we can resolve the issue in question ourselves going forward
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Mark,
Thank you for your kind feedback! We're so pleased to hear that Ricky was able to assist you and clearly explain how to resolve the issue moving forward. Empowering our customers with the knowledge to manage things independently is something we really value. If you ever need further support, we're always here to help!
Thanks ,
Katie
Great service and we've got most of our…
Great service and we've got most of our services to TTNC now! Affordable and easy to setup
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Thank you so much for the great feedback! We're thrilled to hear that you've moved most of your services to TTNC and that the setup process has been smooth and affordable. It's always our goal to make things as easy and efficient as possible. We're excited to continue supporting your business!
Thanks ,
Katie
efficient service from Ricky
all problems sorted within minutes as requested
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Helen,
Thank you for your kind words! We're so pleased to hear that Ricky was able to resolve everything quickly and efficiently. Providing fast, reliable support is what we strive for, and it's great to know Ricky delivered just that. If you need anything else, we're always here to help!
Thanks,
Katie
becareful with this company
becareful with this company, there are hidden unlawful conditions and will trap you in a 12 months contract.
also there so many other hidden tems condition plus services are 3 times more expensive than anyone els
11. Juni 2025
Bewertung ohne vorherige Einladung
Watch out for hidden contract wording.
Watch out for hidden contract wording.
We had previously purchased from this company on a pay as you go without issue then one day added a line in the t&c's that said if you decide to leave you will have to pay for 12 months.
I wasnt going to leave a review as new customers wouldnt have this issue as they will see this change the in t&c's
However i explained the situation and the fact i didnt know they had changed the t&c's and instead of simply cancelling the £64 admin charge for this they have now decided to try and take me to court and due to previous purchases and staff mentioning there where no hidden charges i am happy to go to court with my prove.
EDIT since their reply below. i have tried to reach out to the and explain the issue they have decided to keep taking me to court. also they cannot get away with charging for 12 months when i chose not to have a 12 month contract. its a bit like signing up for a monthly phone contract instead of 12 months and cancelling after 1 month and then the provider saying but we will still charge you for 12 months that you didnt want
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Alex,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about your concerns regarding the changes to our terms and conditions and the resulting frustration. We understand how important transparency is, especially when it comes to contract terms and charges.
We regularly review and update our terms to reflect changes in our services, and we do our best to communicate these updates clearly. That said, we regret that this change caused confusion and impacted your experience. We also appreciate your long-standing relationship with us and are sorry to hear that this situation has led to such dissatisfaction.
Your feedback has been shared with our team for further review, and we remain open to resolving this matter constructively. If you'd like to discuss this further, please don’t hesitate to reach out directly—we’re here to help.
Thanks,
Katie
Ricky was a breath of fresh air made a…
Ricky was a breath of fresh air made a huge effort to get my issue sorted and succeeded with flying colours the guy went above and beyond for me and more
Pay rise all the way for me
Thanks you once again Ricky
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi,
Thank you so much for your amazing feedback! We're thrilled to hear that Ricky made such a positive impact and went above and beyond to get everything sorted for you. It's always great to hear when a team member delivers exceptional service—and we agree, he’s definitely a star! Your kind words will be passed on to Ricky and the team. Thanks again for taking the time to share your experience!
Thanks,
Katie
I have been with TTNC for a few years…
I have been with TTNC for a few years now. The service has always been great, I have had to contact support very few times, the last time was Ricky Walker. Excellent service, fixed and understood my issue the same day, phoned me up as well to ensure all was ok. Superb service all round.
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi David,
Thank you so much for your kind words and continued loyalty over the years! We're delighted to hear that you've consistently had a great experience with TTNC, and it's fantastic to know that Ricky provided such excellent support. Going the extra mile to ensure everything was resolved the same day—and even following up with a call—is exactly the level of service we strive for. We'll be sure to pass your feedback on to Ricky and the team. Thanks again for sharing your experience!
Thanks,
Katie
Wouldn't use them again if they were the last Communications company on earth
We took this company to the Communications Ombudsman after reading all the other reviews about the mysterious "Dark Web Monitor" that appeared on our bills when the company accountant picked up this charge at year-end. They bullishly refused to refund, saying they had sent emails a year prior with a '30 day free trial' followed by continuation of the service if you don't reply. That is not the definition of an explicit opt-in to a service.
TTNC then provided conflicting responses, including their initial promise to reverse the charges, followed by a reversal of that offer and then sent aggressive emails 'claiming the money back' within days, which was laughable. We paid - and then proceeded to follow the correct channels, asking for a deadlock letter.
They did this - and were so incompetent that they put the wrong communications dispute service in their letter, putting CISAS instead of the Communications Ombudsman.
Many calls to their office ask you to leave a voicemail - hardly a 'communications' company if you can't get anyone on the phone easily, and have to raise a ticket / email them.
Needless to say, we were awarded all our money back, plus a goodwill gesture. Here's the irony - they're still sending "How did we do?" emails.
It's a shame, as they were a great company - until they got bought out by Chess Plc. Wouldn't touch them with a bargepole if they were the last communications company on earth.
28. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Paul,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration and inconvenience you've encountered. This is clearly not the experience we want any of our customers to have, and we understand how disappointing it must have been—especially after being a long-standing customer.
We appreciate your feedback regarding the "Dark Web Monitor" charge and the communication around it. We acknowledge that any changes to billing or services should be clearly communicated and based on explicit consent. We're also sorry for the confusion caused by the incorrect dispute resolution information and the difficulty you experienced reaching our support team.
While we regret that this situation led to a formal complaint, we respect the outcome and take it seriously. Your comments have been shared internally to help us improve our processes, communication, and customer service moving forward.
We truly appreciate your past business and are sorry to see your trust in us has been affected. If you would be open to further discussion, we’d welcome the opportunity to speak with you directly and learn how we might make things right.
Thanks,
Katie
Excellent service
Request was dealt with efficiently with full disclosure of details
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Karen,
Thank you so much for your kind words and positive review! We're thrilled to hear that you had an excellent experience with our service. Ricky is indeed a valuable member of our team, and we're glad he could assist you efficiently and transparently. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!
Kind Regards,
Katie
I have been using TTNC for over 10…
I have been using TTNC for over 10 years, always helpful, great and reliable system and great service. Time to time I have to call them for help and they are always prompt to answer and help us.
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Nicolas,
Thank you so much for your loyalty and for sharing your positive experience with TTNC! We're delighted to hear that you've found our system reliable and our service consistently helpful over the past 10 years. It's wonderful to know that our team has been prompt and supportive whenever you've needed assistance. We truly appreciate your continued trust in us and look forward to serving you for many more years to come!
Many Thanks
Katie
Ricky was very helpful and informative
Ricky was very helpful and informative. He went out of his way to explain everything clearly and assist me when there were some website issues. Thank you Ricky, you made things easy.
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that Ricky was able to assist you effectively and provide clear explanations, especially during the website issues you encountered. Ricky is indeed dedicated to ensuring our customers have a smooth experience, and it's great to know he made things easy for you. We appreciate your feedback and look forward to continuing to serve you!
Many Thanks,
Katie
Ricky was incredibly helpful and talked…
Ricky was incredibly helpful and talked me through step by step on how to set up. Thank you
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Paige,
Thank you so much for your kind words! We're delighted to hear that Ricky was able to assist you step by step with your setup. His dedication to providing clear and helpful guidance is something we truly value. We're glad he made the process easier for you. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing our service!
Many Thanks,
Katie
Ricky was amazing and helful
Ricky was amazing and helful, clear communication and knowledgeable
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi,
Thank you for your wonderful review! We're thrilled to hear that Ricky provided amazing and helpful service with clear communication and expertise. We appreciate your feedback and look forward to assisting you again!
Many Thanks,
Katie
Easy set up and very helpful team
The registration was very easy.
Then I received follow-up support from Ricky, who helped me configure my account and get going.
I really appreciate your support and will recommend the services to others.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von TTNC - The Telephone Number Company
Hi Atanas,
Thank you for your fantastic review! We're delighted to hear that you found the registration process easy and our team helpful. Ricky is dedicated to providing excellent support, and we're glad he could assist you with configuring your account. We appreciate your kind words and recommendation. If you need any further assistance, please don't hesitate to reach out!
Kind Regards,
Katie
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