TV Village Bewertungen 

1 614
•
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

After the dog decided to chew my Cello tv remote control, hunted around trying to find one that would operate the tv, got an old universal remote, but it wouldn't recognise the tv, TV Village online... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great delivery very quick Had no experience with this brand but wanted a 32 inch tv for my camper I am pleasantly surprised, good quality, well put together and works amazing (once I had signed int... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I paid for next day delivery and it didn't turn up I had to chase up. I did get postage refunded, but got parcel on 3rd day. Also TV village doesn't advise your parcel has been collected by courier, i... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We ordered a 19” Cello TV it arrived it 2 days unfortunately it had a cracked screen . The box was in damaged so can only assume it was either packed that way or it encountered some rough handling al... Mehr ansehen

Unternehmensdetails

  1. Fernsehgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

Welcome to TV Village, we are the only authorised distributor for Cello Electronics and our staff have vast experience in the electronics industry going back over 30 years and we have been selling Cello products successfully online for many years.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

1614 Bewertungen

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4,7

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(1 614)

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Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great price and fast delivery

I was looking for a 12v TV and came across TV village - they had the TV I wanted and were the best price I could find, free delivery, plus 10% off with a voucher code!. Ordered the TV and received email updates at each stage of the order process. Ordered on Friday and was initially notified it would be delivered Monday, which sounded great considering I opted for the free delivery option. Was chuffed to get another email later on saying it would now be delivered on Saturday!. TV arrived as promised and is spot on!.... Great experience from start to finish

1. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Company service fine - product poor in some regard.

The product arrived on time express delivery. When I tried to operate the 12 volt aspect of the 24" TV it would not work. I checked my 12 volt socket and it had power. The TV would work on the 240 volt to 12 volt input. Eventually I checked inside the 12 volt T V wall plug and the fuse was broken. I did not expect this on a new TV. The more import aspect is the sound quality of the TV which is tinny and very disappointing which means I will have to invest in a small sound bar to make the sound reasonable which then makes this an expensive 24" 12 volt TV. If I had read the on line reviews the poor sound has been reported many times which even the industry seems to know.

13. Juni 2023
Bewertet mit 1 von 5 Sternen

I order a 24 inch smart tv I ordered as…

I order a 24 inch smart tv I ordered as I wanted to hang it from the wall in my caravan and I was drawn to the super lightweight factor
I also bought myself a kuma away from home Wi-Fi kit that included a 4g data sim which links to any phone mast as it uses all mobile services bloody expensive but great signal
Anyway back to the cello 24” smart tv I plugged it in at home to check it worked it had power and a start up menu remote worked so great put it back in the box ready to transport to my caravan
Day one went through the whole set up no tv channels detected after scanning a few times I gave up and thought let’s try the smart apps I managed to eventually get signed into my bbc iplayer account for it to just continually buffer so figured I’m tired let’s store it back in it’s box and try again tomorrow
Day 2 same issue no tv channels detected still buffering so badly I’m loosing the will to live the internet is definitely working my son is playing his VR headset games with his friends a 100 miles away so why is this tv that is about 20ft away from Wi-Fi box buffering pack it away again before I jump up and down on the screen
Day 3 brain wave il try a portable travel Ariel as it is a tv made for on the road so no signal in caravan so went out side put the portable Ariel on top of caravan roof hey presto 15 channels found um found but not a tv program just a blue screen with a signal strength bar saying no signal
So I delve deep into the cupboard and dig out my old heavy duty colour portable from the last century and it’s getting good tv signal plug in my firestick and yet again it was a win apps connected and working no glitching
So moral of the story is I should of saved myself £150 and found a way to have the old heavy weight tv in an appropriate place to watch it
So now I’m left with a very lightweight tv that serves no purpose cos it doesn’t work I’m going to try return it as unfit for purpose as not as described if it had the capacity to watch tv and use the smart apps I would of given it a glowing review
I’ve given one star as it won’t let me give less and after all it’s definitely lightweight

Edit
My name is mrs d.m Harding
My order number and details are below I see from your reply refunds are not given it’s only replacement of faulty goods so I won’t both contacting the customer service team il just inform trading standards of the product that is not as described (not capable of working as advertised description) il hand over the the product to them to test that way I’m not made out to be an imbecile or liar
Order #23199] (May 26, 2023)

Product Quantity Price
Cello C2420G 24 inch Smart Android TV with Google Assistant and Freeview Play 1 £149.99
Subtotal: £149.99
Shipping: £6.00 via Next Day Delivery

26. Mai 2023
TV Village-Logo

Antwort von TV Village

Hi,
We are really sorry to have received your review and to hear of the issues you have been having with the 24" Smart TV. As you have not provided your name or order details we are obviously not able to look at your order specifically to enable us to deal with your issue.
When the TV is dispatched you are sent information automatically letting you know that if you need help or there is an issue, then you should contact the Cello Service Team or ourselves. We don't know if you have contacted the Service Team our ourselves as we don't have your contact details. We would however suggest that you do contact the Service Team as they will run through a short trouble shooting exercise with you to try to resolve the issue. If the TV is found to be faulty, as long as it was purchased from us within the last 30 days, the Service Team will arrange to have the TV replaced. If you have had the TV for more than 30 days then the Service Team will arrange to collect the TV for repair.
As we say, we are just sorry that you didn't contact us to allow us to try to help with the situation before leaving your review.
With regards,
TV Village

Dear Mrs Harding, Thank you for giving us your details, again we are sorry that you didn't contact us direct to allow us to deal with your issue. With regards to refunds, you are of course welcome to return the TV for a refund within 30 days of purchase.
Kind regards,
TV Village

Dear Mr Harding,
We have now emailed you. If you don't receive the email please check your spam/junk folder or email us at sale@tv-village.net
Kind regards
TV-Village

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service exactly what was promised

21. Mai 2023
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Antwort von TV Village

Thank you for your positive comments, they are appreciated.

Bewertet mit 4 von 5 Sternen

Cello TV

There is nothing wrong with buying from TV village as their service is prompt and their staff very courteous. They were unfortunately let down by a non- functioning Cello TV which is to be replaced by Cello Electronics themselves.

15. Mai 2023
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Antwort von TV Village

Thank you for your feedback. We are sorry that there was an issue with the TV.

Bewertet mit 5 von 5 Sternen

Speaking direct to someone is a great…

Speaking direct to someone is a great bonus and a very nice person answered both my calls. TV arrived earlier than I expected. First class service from start to finish.

9. Mai 2023
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Antwort von TV Village

Thank you for taking the time to leave us feedback. Your comments are very much appreciated.

Bewertet mit 5 von 5 Sternen

Excellent product

Excellent product. Good price. Friendly efficient advice.
Prompt delivery. What more could you want.

9. Mai 2023
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Antwort von TV Village

Thank you for your positive comments and taking the time to leave us feedback.

Bewertet mit 3 von 5 Sternen

I paid for next day delivery which I…

I paid for next day delivery which I never got. I rang mid afternoon to find out what time I would receive my TV. I was told that dispatch had missed the Dpd collection. So wouldn't arrive till the following day. No refund on postage was offered

8. Mai 2023
TV Village-Logo

Antwort von TV Village

Hi Mr Griffiths, Thank you for your feedback. We are really sorry to hear this and can only apologise. As this had been the bank holiday weekend, our dispatch team were dealing with very high volumes of orders and whilst your order had been processed in time through our system, there was just not enough time available to have all the orders made ready for the courier collection. We will of course arrange to have your £6.00 next day delivery payment refunded to you.
With kind regards,
TV Village

Bewertet mit 3 von 5 Sternen

Disappointed with service

I paid for next day delivery and it didn't turn up I had to chase up. I did get postage refunded, but got parcel on 3rd day. Also TV village doesn't advise your parcel has been collected by courier, it's down to the courier to let you know.

5. Mai 2023
TV Village-Logo

Antwort von TV Village

Hi,
Thank you for taking the time to leave a review. As we explained, our next day delivery service is Monday - Friday as we are closed over the weekend. Your order was received on Saturday 6 May 2023 so the earliest we would have been able to process & dispatch it would, under normal circumstances, have been Monday 8 May 2023, we were closed for the Kings Coronation bank holiday. We received unprecedented volumes of orders over the bank holiday and whilst your order was processed on the Tuesday, the dispatch centre were not able to make all orders ready in time for the courier collection. Our system is set up such that once the courier details are entered onto your order, then this will trigger notifications to you from the courier who will then let you know of your delivery day and delivery window.
We are sorry that we did not meet your expectations but do hope that we have been able to address the issue.
With regards
TV Village

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