Haley and Harry realy looked after me when I visited Easy Bathrooms in Hove. It has taken me neary 6 months to find a good plumber to install my shower room. I have eczema and it requires a good envi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Company is in voluntary administration. They do not answer phone calls or emails and have been waiting over 6weeks to get a toilet and vanity unit (despite their 2- 5 DAY advertisement). Do not use... Mehr ansehen
I ordered a shower tray and screen 2 weeks ago and they arrived at 6:45 this morning.I had a call off Robyn the day before to say the items were arriving and Matki the people who make the shower tray... Mehr ansehen
Gone into administration but quite happy to take my £600 order placed less than 2 weeks ago. Currently trying to claw back payment via bank but as I paid via debit card I don't know how easy that... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to UK Bathrooms's Trustpilot page! At UK Bathrooms, we're committed to transparency, quality, and most importantly, our customers' satisfaction. We believe in the power of reviews to help us improve and to assist you in making well-informed decisions. While we appreciate every bit of feedback across all platforms, we've chosen Feefo as our primary platform for collecting reviews. Why Feefo, you might wonder? Feefo's rigorous approach to authenticating reviews ensures that only genuine customers can share their experiences. This dedication to genuine, unbiased feedback aligns with our values and mission to provide the best service possible. We invite you to share your experience with us on Feefo. Your insights not only help us grow and improve but also empower other customers to make confident choices about our products and services. Visit our Feefo page to leave your review and see what others have to say about their experiences. Thank you for choosing UK Bathrooms. Your trust and satisfaction are what drive us forward. FeeFo page: https://www.feefo.com/en-GB/reviews/yorkshire-bathroom-kitchens-ltd
Kontaktinformationen
UK Bathrooms, Jubliee Court, North Yorkshire, HG3 3TB, Copgrove, Vereinigtes Königreich
- sales@ukbathrooms.com
- www.ukbathrooms.com
2,6
Mangelhaft
5708 Bewertungen
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Das haben sich andere Leute angesehen
No item no refunds
Placed an order which was apparently out of stock at the supplier. Customer service team has stopped replying to emails and said they cannot refund me as they are having financial difficulty yet are still trading online. DO NOT USE THIS COMPANY AS THEY WILL TAKE YOUR MONEY.
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Customer,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
This company is financially bankrupt
This company is financially bankrupt, do not order anything. I ordered bathroom accessories , IN STOCK items and after 7 weeks, they reluctantly informed me that they have cancelled the order and are unable to refund the money due financial difficulties and I should contact credit card , citizens advice and consumer rights. Very helpful.
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Customer,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
No delivery - no communication
Item ordered showing in stock.. no delivery after 2 weeks and impossible to contact anyone to get an order status. Phone line message states they are “unmanned”. Several tickets raised to try & get any kind of response- now having to raise as a dispute with my bank. Go anywhere else.
10. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Customer,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
I would highly recommend you avoid this…
I would highly recommend you avoid this company, they advertise products that have a 2 to 3 week lead time but then after a month when you enquire about the delivery you get told the supplier is having problems and it should be resolved in a week, unfortunately it isn’t and when you ask to cancel they suddenly stop all communication and you will have
To fight to get your money back. Total scammers.
1. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Peter,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Ordered and paid for a washbasin but…
Ordered and paid for a washbasin but after chasing several times without any replies after almost a month had an email saying they couldn't fulfil the order couldn't give me my money back and now left to try and recover it from credit card company. DO NOT USE THEM
24. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Customer,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Please don't buy from this company, they are in trouble!
I purchased a bath on 20 Aug for £1211 and have just received an email dated 22 Sep saying that they are experiencing financial difficulties and beginning the process of entering a CVA. I apparently am no longer getting the bath or a refund and need to try and reclaim my money back through my credit/debit card company. They are still trading and still selling my bath so don't understand why I appear to be a 'sacrificial lamb'. Please don't buy from this company, they are in trouble!
24. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Customer,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! Like so many other reviewers, I placed an order (over 6 weeks ago) but have not received the goods. Despite several emails I still have no confirmation of a delivery date. Their email responses are full of meaningless platitudes and they seem to have absolved themselves of all responsibility by blaming their suppliers for the delays. No manned telephone lines and the online chat is no longer operational. I have requested a refund but so far no response. A truly awful experience. Avoid this company at all costs.
4. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Lorraine,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Fed one lie after another
Fed one lie after another only to be told they are restructuring their company, I wont receive my order and that they’ll be keeping my £500. THIEVING SCUMBAGS , but I am reasured by their committment to customer service on their eebsite .. “This is all backed up with great customer service – the kind we'd like to receive ourselves. ”
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Customer,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Avoid - scam company
Ordered a Vitra tap back in July with a 2-3 day lead time and heard nothing from them. Continually been chasing now 2 months later and been fobbed off/led up the garden path at every turn! Scam sham of an outfit who are now ghosting me with no sign of a refund. I will be taking it up with my credit card provider. Avoid avoid avoid! Lesson learnt, never buy from a company you can’t contact over the phone.
23. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Emily,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Avoid
Avoid. Shocking company with terrible customer service now going bust. Placed my order in early August as the items were listed as in stock. They only responded when pushed and kept informing me my order would be fulfilled knowing full well they were going out of business and had no intention of supplying my order. Do not deal with this company or its associated and parent company.
21. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear David,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Avoid !!
Avoid !!
I ordered a sink on 4th September & delivery time was 3-10 days. After 16 days I emailed the company to ask for a delivery update. NB there is no customer service telephone number which should have made me wary. On 22nd Sept I received a generic reply advising that my order could not be fulfilled and the company can not refund me either!! They advised me to claim back though my credit card company as they are preparing a proposal to enter a Company Voluntary Arrangement (CVA). Disgraceful way to do business.
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Sue,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Avoid. Going bust?
Avoid. Refusing to fulfill orders as of mid september 2023. Have a statement on their website full of word soup, but it seems they are going into administration, although the site remains open. No communication until we chased them about an outstanding order.
23. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Jason,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Shameless beyond belief - watch out post CVA
This looks like a really bad example of a company undoubtedly knowing it was in trouble for many weeks/months, continuing to take orders (and actively promoting itself on Google until the end - eg August Bank Holiday sale - when I foolishly ordered) - and shamelessly focussing on itself rather than the customers is has left high and dry - and it would appear by choosing who to supply in the end (see below and today's customer email in other reviews).
They plan to be back by mid-October ..... but don't appear to be that bothered if they can't fulfill your recent (up to several months, it would seem) order ... as we reflect upon our journey and take our bold steps ......
"Since our establishment in 2005, UK Bathrooms has been steadfast in its commitment to unparalleled quality, service, and a superior online experience. As we reflect upon our journey, we've recognised the importance of realigning with our foundational ethos and elevating the standards of service you've come to expect from us.
In a bold step to embrace our ethos more closely and to drastically enhance our offerings, we've made the decisive choice to temporarily pause trading on our primary website for an essential restructuring phase. However, it's crucial to note that all other sales channels, including quotes/projects and marketplaces, remain active and unaffected. For our website, this hiatus means we will temporarily halt new orders.
Additionally, certain existing orders may not be fulfilled. A comprehensive communication detailing the process surrounding these orders will follow shortly, and we deeply regret any inconvenience this might cause.
Our vision for this interim phase is clear: to evolve and emerge as an even more robust and customer-centric UK Bathrooms, ensuring our service levels not only meet but exceed your expectations."
Utterly shameless - ask yourself if you should trust them with your future business, in whatever guise they attempt to come back in. Hopefully someone will validate that the Directors have behaved appropriately in the last few months.
My "inconvenience" is £700, from an order placed 3 weeks ago, with communication within the last 7 days indicating delivery this week, until it went quiet 4 days ago. Others are in for £2500 or more going back 100 days (see reviews).
The guidance from UK Bathrooms - get your credit card company to refund you, because we won't.... but see you mid-October...
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Paul,
Thank you for sharing your concerns, and we genuinely appreciate your feedback, even though it reflects a difficult experience you've had with UK Bathrooms. Your comments are important, and we would like to address them with transparency.
The CVA Process: We understand that the decision to enter into a Company Voluntary Arrangement (CVA) may raise concerns. This was a difficult step taken to navigate through a challenging period and ensure the future viability of the business. However, we acknowledge that the process may have caused frustration and inconvenience to our customers, and we genuinely apologise for that.
Orders and Fulfillment: We're truly sorry for any disruption you've experienced with your order. Our goal is not to leave customers high and dry but to re-emerge as a better and customer-focused business. We acknowledge that the communication around the ongoing orders may not have been as clear and timely as it should have been.
Future Re-emergence: The decision to temporarily pause trading on our primary website and halt new orders was made to facilitate a restructuring phase. It is not our intention to neglect existing customers or their orders, and we deeply regret the inconvenience caused to you and others. We take your feedback seriously and are working to make improvements.
We value our customers and their trust, and we want to assure you that we're committed to rebuilding that trust by conducting our business responsibly and ethically. Our aim is to provide a renewed and improved service, focused on your needs and expectations.
We recognise the difficulties you and other customers have faced, and we hope that you might consider giving us another chance in the future to demonstrate these improvements. Should you decide to do so, please feel free to reach out to us directly, and we will do our best to assist you.
Warm regards,
Ryan
Warning company is a scam / in…
Warning company is a scam / in liquidation
Like many others I have been waiting on orders (received emails saying they would be on their way this week and next) then received a generic email containing this:
"Regrettably, these combined challenges mean that we're unable to fulfil certain orders, including yours."
"To address our current challenges, we've sought professional guidance and are in the process of preparing proposals for a Company Voluntary Arrangement (CVA)."
"Due to our present financial position, UK Bathrooms cannot directly issue refunds."
They have posted elsewhere another statement about how they are relaunching! And they have published a statement saying "Additionally, certain existing orders may not be fulfilled. A comprehensive communication detailing the process surrounding these orders will follow shortly,"
In reality the 'process' is they are keeping the money and not fulfilling the orders!
Absolute scammers and as others have pointed out will probably relaunch under a new name
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Anna,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
SCAM
SCAM. This company is either a total scam or going through liquidation. Ordered a shower only to have to chase after 2 weeks at which point I was told it was never in stock. Okay, no problem, was told a refund would be issued. Then received an email saying that they are no longer issuing a refund and I should contact my bank instead of them.
Scam
14. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Customer,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
This company has gone into liquidation…
This company has gone into liquidation but is still taking orders!
Took our order and money then get e mail 4 weeks later to say their in liquidation but still advertising on the internet
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Mrs Marriott,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Cheats.
I'm told that they cannot fulfil my order and they won't refund me due to company financial issues, yet they haven't gone bust. Con merchants!
So back trading again, but no offer of fulfilling the order or a refund. Yet they hope to rebuild trust and that we'll return as future customers. What a joke. As originally stated, absolute cheats who shouldn't be trading!
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Philip,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Under Voluntary administration
After a month since a £1300 order I made, about £1200 worth not delivered and they’ve just emailed to say they’re under voluntary administration and can’t fulfil the order. Fortunately as advised by them, which I knew, I can get a refund from my credit card company. Glad I didn’t use my debit card. Should have used Trust pilot before purchasing. Hope their current position will be recognised by Trust pilot. Only a few weeks ago, I received an apology and an assurance that my goods were being processed and would be with them by the end of last week.
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Bev,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
DO NOT USE THIS COMPANY!!!!!!
DO NOT USE THIS COMPANY!!!!!!
Their website currently says that they're going to relaunch better but in the meantime have sent an email out to existing customers to advise that they are preparing for a Company Voluntary Arrangement (CVA) and as such cannot issue refunds nor fulfil existing orders!
This basically means they're keeping my money and can then re-open under a different name, not the way to do business
I placed a number of orders with UK Bathrooms and have had to fight to receive the goods - even then they are incorrect and not as being sold. I ordered a Hansgrohe part number 72406000, they sent me a 72405000 which was a cheaper part and denied that it was advertised wrong
I was told lie after lie regarding the lateness of my goods and that was on more than one order, what should have taken 3 days for the items to arrive actually took two months!
Avoid at all costs!!!
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Gareth,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
Rogue outfit gone bust
This outfit has announced today they've gone into a CVA (which is the last step before going bust).
The 'positive' reviews have obviously been a sham to keep milking people's cash - I just hope, like me, you paid them on a credit card.
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von UK Bathrooms
Dear Robert,
We genuinely appreciate you taking the time to share your experience, and we want to address your concerns with transparency and a commitment to improvement.
As you've mentioned, our journey over the past year has indeed been challenging, marked by unforeseen hurdles primarily stemming from the impacts of COVID-19. We had to make a tough decision to temporarily pause trading on our site on the 18th of September to ensure we could best serve the interests of our customers, suppliers, and dedicated staff. To navigate this period, we initiated a process called a Company Voluntary Arrangement (CVA), backed by HMRC, a scheme designed to support viable businesses in times of financial stress. This step was taken after careful evaluation of all available options, and our focus was always on providing long-term stability.
We are deeply committed to being transparent and open about our journey and the steps we are taking. Customer support is now at the core of our mission, and to assist affected customers like yourself, we have partnered with a third-party company that specializes in guiding customers through the CVA process and providing support.
The restructuring phase is now complete, and we are excited to share that our new approach centres on delivering quality, reliability, and a superior customer experience. We have shifted our focus from discounts to emphasising high-quality bathroom products, furthering our commitment to sustainable and environmentally friendly practices. This change has also strengthened our relationships with renowned brands that trust UK Bathrooms.
We acknowledge that trust may take time to rebuild, and we understand any hesitation. However, we genuinely hope that one day you'll consider giving us another chance. You'll find that the difference is night and day, as we're resuming operations with the goal of becoming a trusted partner for all your bathroom needs.
Furthermore, we're thrilled to announce that we are in the process of reopening our phone lines, making it easier than ever for you to reach out to us directly and experience the quality service you deserve.
Thank you for being a part of our journey, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Ryan
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