I ordered the same gold shakers that I’ve bought from this company before and didn’t know that the metal used to make them had been changed. The quality of the new ones is significantly less than the... Mehr ansehen
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Das sagen Bewerter
Ordering was very straight forward and simple. The product I ordered was even better in person than in the photos online. I also received my order in a timely manner and everything was packaged well t... Mehr ansehen
Besides having the most beautiful bar ware, especially the bar glasses of any kind, their customer service couldn't be more helpful. The only negative is the cost of shipping for U.S. shipping but at... Mehr ansehen
Have made a couple of orders of cocktail glasses from Urban Bar. Both arrived incredibly quickly from the UK to Colorado USA! Although packing was great, one order did arrive with a broken glass. I... Mehr ansehen
Unternehmensdetails
- Catering
- auch in
- Lebensmittelanbieter
Informationen, die aus verschiedenen externen Quellen stammen
Premium glassware and barware designed by Urban Bar in Europe and distributed across the USA.
Kontaktinformationen
The Glasshouse, Highfields Business Park, SG8 5JT, Kneesworth, Vereinigtes Königreich
- 18004609051
- admin@urbanbar.us
- www.urbanbar.us
4,0
Gut
170 Bewertungen
Bittet Kunden um Bewertungen
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Wonderful customer service
Wonderful customer service! Everything arrived perfect after some misunderstanding!
22. Juli 2019
Bewertung ohne vorherige Einladung
Very pleased with purchase
Very pleased with purchase. Follow up regarding order shortage was excellent.
13. Juli 2019
Bewertung ohne vorherige Einladung
Craft Cocktails Look Great
Good experience. Love our glasses.
12. Juli 2019
Bewertung ohne vorherige Einladung
Overall good service and prompt…
Overall good service and prompt delivery. No so efficient if attempted to contact via phone. I would definitely use this company again.
11. Juli 2019
Bewertung ohne vorherige Einladung
Excellent service from UK support
Customer service in the UK is excellent. They were very helpful when the glasses I ordered did not arrive in time from their US warehouse in tracking down the glasses and ensuring they were eventually delivered. The glasses arrived three days later than promised on the website.
4. Juli 2019
Bewertung ohne vorherige Einladung
Love the product
Love the product! Came promptly and exactly as ordered. The only reason I didn't give a 5 is because there was no notice that a signature was required fro delivery which caused some challenges.
3. Juli 2019
Bewertung ohne vorherige Einladung
Beautiful glassware!
2. Juli 2019
Bewertung ohne vorherige Einladung
Great products!!!
24. Juni 2019
Bewertung ohne vorherige Einladung
Fast shipping and well packed product.
21. Juni 2019
Bewertung ohne vorherige Einladung
Beautiful & Timely
I was so excited to finally be able to order these glasses, after they had been out of stock for a while. I received them promptly and they are even more beautiful in person! I will be ordering again.
6. Juni 2019
Bewertung ohne vorherige Einladung
Very slow response extremely non…
Very slow response extremely non communicating....
Sorry I live in the world of two day shipping with Amazon. Ordered May 25 that is slow.
Sorry
2. Juni 2019
Bewertung ohne vorherige Einladung
Antwort von Urban Bar US
Hi Patrick,
I completely understand your frustrations, we aim to have orders processed asap and do not want our customers waiting. I am incredibly sorry you have waited so long, I will raise this issue with our US warehouse for improvements.
Really poor quality glassware
Really poor quality glassware, overlapping laser etching lines. Looks very cheap, not even worth what I paid for it.
28. Mai 2019
Bewertung ohne vorherige Einladung
Antwort von Urban Bar US
Hi Audrey,
I am very sorry to hear that your 1910 glasses did not meet your expectations. We are exceptionally proud of the products we sell, therefore this has come as a surprise. Our customers shouldn’t receive anything less than perfect; therefore, this issue has been reported to our manufacturers for further improvements. If you could kindly provide images of the glassware you received, we can also pass this on to our manufacturers.
Our warehouse team will also be notified of this so they can check the stock we hold for imperfections. We don’t expect to receive poor quality products from our suppliers and neither should you from us.
I have emailed you to resolve the issue.
Beautiful quality
Beautiful quality! Purchased these for our new basement bar and we couldn't be happier!
28. Mai 2019
Bewertung ohne vorherige Einladung
Really fast shipping
Really fast shipping, well-packaged high quality items. I'm very pleased with my purchase.
16. Mai 2019
Bewertung ohne vorherige Einladung
Good selection of barware
Good selection of barware that is not readily available at other websites. However shipping was expensive and tracking info was not available. Order time to shipping was prompt and arrived in reasonable time frame.
22. April 2019
Bewertung ohne vorherige Einladung
Ordered cocktail glasses
Ordered cocktail glasses , they arrived within a week . There were no broken glasses which is a plus ! We own a restaurant with craft cocktails and loved the design of your glasses . Hoping to get some coupe glasses , you were back ordered on them .
19. Februar 2019
Bewertung ohne vorherige Einladung
Antwort von Urban Bar US
Hi Mark,
We're expecting more coupes to arrive in the US within the next 3 weeks, so do keep an eye out!
I'm so pleased to hear your glasses arrived safe and sound!
Good luck, half the stuff on their site is out of stock
For the second time urban bar has cancelled an order of mine due to breakage at their warehouse and are unable to complete my order. They say they’re canceling my order and gave me no other options. It seems they have decided not to restock many of the glassware from their site. Beware, they might just cancel and refund your order for no reason.
Update: Urban bar shipped me the glassware I needed at no charge. Far above and beyond what was necessary. Thank you!
2. Februar 2019
Bewertung ohne vorherige Einladung
Antwort von Urban Bar US
Hi Bryan,
I am so very sorry that we have had to cancel your orders on a couple of occasions due to breakages. Here at Urban Bar, every care is taken to ensure that goods are handled correctly and packaged safely to avoid damages, however I cannot apologise enough that we have let you down.
Until now, if an order couldn’t be fulfilled, we would refund you. However we have taken on board your feedback and will from now on offer alternative items, of course if there are no alternatives, we will advise the best option of a refund. We are at the moment making a list of items we intend to restock, these orders are shipped every 3-4 months from our Head Office in the UK.
Please be aware that we will never cancel an order for no reason. If we do need to cancel your order, there will always be a valid reason and we will always notify you of this.
I do hope we don’t let you down in the future and I hope we can restore your faith in us.
Wonderful glassware
Wonderful glassware! Came packaged nicely and looked just like the photos! Thank you so much!
30. Jänner 2019
Bewertung ohne vorherige Einladung
Barware and Cocktail Glassware
Urban Bar barware and cocktail glassware is second to none! Always the highest quality and reasonable pricing.
29. Jänner 2019
Bewertung ohne vorherige Einladung
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