Accounts blocked after purchases; refund request refused
I spent approximately €500 across multiple PayPal transactions in September 2026 on currency for USERJOY’s Angels Online Global.
On 15 October 2026, USERJOY banned my accounts, preventing me from accessing them or using any remaining purchased currency. I requested a refund for the unused portion, but USERJOY refused.
This experience has seriously damaged my trust in USERJOY. Based on my experience, I would not recommend spending money on its games. Before purchasing, check the account suspension and refund policies carefully, particularly what happens to unused paid currency if access is blocked.


