Embarrassing customer service. Highly drawn out process that gives the impression that they are going to sort out the problem with the faulty goods. Went out of my way and expense to send... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Recently bought the new Havana sofa and Pulsar light as new additions to our camping gear. The sofa is very stylish, easy set up and very comfortable, lots of room for us plus our Sprocker Spaniel... Mehr ansehen
Big fans of Vango, so disappointed when our brand new Faros III Air Low awning leaked rain at internal point where tension straps and bar join the forward point of roof above door. Originally told it... Mehr ansehen
Good selection of items available from Vango. Like the idea of reusing/ recycling so perfectly good items don’t go to waste. Purchase experience was good, no issues, was finally attracted by a “vip” d... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Tents, Caravan Awnings, Motorhome Awnings, Sleeping Bags, and Rucksacks. Camping in 2025, Vango continues the environmental efforts & created the new Earth Collection tents, which are made using 100% recycled materials!
Kontaktinformationen
AMG Group, PA14 6TD, Port Glasgow, Vereinigtes Königreich
- 01475 746 002
- info@vango.co.uk
- www.vango.co.uk
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Das haben sich andere Leute angesehen
Beta xl350 - good tent build, but lacks a few must have features
I've always consider vango tents to be sturdy, well built tents that last many seasons, but my last purchase has left me wanting. I recently purchased the Beta xl350 as an upgrade from my old, very well used Omega 350. I wanted the extra headroom in the front area. The outer material build is very sturdy, but things go down hill in the bedroom department which i feel lacks some fundamental features. There's now only a singular zipper on the bedroom door so you have to open the full door to enter/vent the tent. The midge net on the bedroom door is also no longer present meaning the bedroom only has 2 small midge vents at the rear which are offset from the central rear vent on the outer shell. This means, things heat up fast in the blacked out bedroom to the point you have to open the bedroom zipper from floor level and let all the bugs in to get any form of draught through the bedroom. I'm now having to retro fit a midge net like that on the omega to make this tent usable in warmer climates.
Whilst the blackout interior is useful for those that don't want waking up with the sun, it's actually that dark in full sun that you need a headtorch to find things inside the bedroom area of the tent. I'll be doing some retrofit changes to my tent to make it usable long term. I didn't expect to need to spend extra time and money on creating a basic midge net requirement for the bedroom area. For £200 it was a good price, and perhaps I just expected more of the features I've been accustomed too from vango.
Low quality tubes
Ok 3 may be low vango Balletto 390 pro shield only been up 5 times and the seam has burst find this out rages and at a price of £70 to replace.
I have upgraded to 5 star from 3 star this is because it’s a Vango review and they sorted our issue straight away. Still believe the tubes are cheap but the service was second to none
Vango high quality products and service.
Replaced Vango 300 air beam awning for the Pro-shield 380. Purchased with confidence as the 300 after 6 years is still going strong, just needed extra space.
The 380 is brilliant! High quality material, attention to detail in every single aspect from roof lining to the zip out panels that create so many layout options. Set up completely in 20 minutes so easy with single point inflation. I also purchased the mesh front panels which have now been tested in very warm weather proving to be a wise and worthwhile investment. Overall Vango products have proven to be high quality and value for money. All items are despatched quickly and very well packed. I personally Highly recommend Vango.
Order was simple and delivery came in…
Order was simple and delivery came in good time. We love the chairs! Lightweight enough for our needs. Sturdy. Would recommend
I bought the Vango sun canopy recently…
I bought the Vango sun canopy recently and have just used it on our weekend trip, I found it very simple to put up and it was extremely sturdy in heavy rain and reasonably strong winds. My only issue was when I came to dismantling it, one of the peg eyelets had been damaged when I was knocking in the pegs and actually fell out of the strapping when I removed the peg
Tent does not come with two poles, ‘Vango Adjustable Steel King Pole Set 180-220cm’. Bought separately as needed but find they are poorly designed and extremely heavy.
The tent seem great when we put it up as a test but it did not come with ‘Vango Adjustable Steel King Pole Set 180-220cm’ needed to make the entrance flap into a sunshade - which we need for young children.
Ordering these two Vango Adjustable Steel King Pole Set 180-220cm separately a couple of days later we are disappointed that the two poles alone weigh nearly as much as the whole tent!
One of the reasons for buying this brand tent was the lightness advertised in the design.
So two points - Really expected the two poles to be included in the tent(!) and that either way, bought separately or not, we expected the two poles to be a far better light weight design like the main tent.
It was not easy to pump up to the…
It was not easy to pump up to the required level. When the wind was blowing it kept collapsing the whole wall into the awning. We will try again soon and hopefully it will be better
Excellent customer service
I just wanted to say how impressed I am with the service provided by Vango customer services. First of all how easy it was to speak to a real person, who was then extremely helpful, understand immediately what the problem was and offering a solution. A new tube was dispatched which I received within 48 hours. All at no cost, well done Vango for excellent customer service.
Recently bought the new Havana sofa and…
Recently bought the new Havana sofa and Pulsar light as new additions to our camping gear. The sofa is very stylish, easy set up and very comfortable, lots of room for us plus our Sprocker Spaniel to chill out on.
The Pulsar light is compact easily hung, bright or more subtle light settings and just right for our porch area or indeed other areas of the tent.
Very happy with both purchases and the usual Vango quality, very speedy delivery as well 😃
We purchased a universal carpet
We purchased a universal carpet, delivered very quickly and the quality of this is very good. An ideal finishing touch to our tent!
Vango Solace 400TC
I have several Vango products including 2 of my tents, the latest of which is a Solace 400TC. The build quality is top notch, tent is very easy to put up and most importantly does not leak or suffer when the weather is less than ideal. Healthy amount of space, good ventilation and does have footprint plus carpet specific to this model which is always a big bonus. Vango not always the cheapest but you do get what you pay for!
The actual awning is great but we have…
The actual awning is great but we have two issues: 1. The pump is inflate only whereas older awnings seem to be inflate/deflate. We have found removing all the air difficult so I raised this with Customer Service who were most unhelpful. 2. The drive away awning kit is not wide enough for the new VW T7. We bought an additional kit and some “locks”. These have proved completely useless. Again Customer Service were equally useless!
Good quality. Struggle to put up.
Giving it a three due to the struggle we had erecting this awning. Turned out to be too big for us so I accept the struggle may have been us rather than the design. Couldn’t fault the quality of the product.
Bought a drive away faros 3 for my…
Bought a drive away faros 3 for my caddy maxi a couple of months ago, just had chance to use it this weekend, great bit of kit. There are a couple of options to attach it to the van, i dont have a awning rail so i used the velcro straps and it worked well to be fair, it stood up to some heave wind and rain but i think ill be putting a awning rail on for more of a sealed fix, thumbs up from me 👍👍👍
I purchased a tent from Vango
I purchased a tent from Vango. Great piece of kit it's clearly reasonably hard wearing well designed, reasonably light weight and compact. I look forward to the next ten years of using it. It was a great service and arrived promptly even at the height of the outdoor sales season. I used to buy Vango kit 20 years ago and I'm glad I went, it's still as solid as it was.
Low awning for Campervan
Reviewed my purchase on Vango’s site, including video, allowing me to make an informed decision. Having now use the awning, it was the perfect choice for a VW Campervan.
I’ve used Vango for many years and…
I’ve used Vango for many years and couldn’t fault the equipment if bought. I recently got my vango tent out of the loft to put up in the garden to air off as we’re planning a trip soon. Upon erecting the tent I noticed that the bedroom compartment was missing I contacted Vango to ask if they sold them amd a lovely lady called Karen sent me one out completely free of charge and it was 24 hour delivery absolutely fantastic customer service
We purchased the Vango Airbeam sun…
We purchased the Vango Airbeam sun canopy which is designed for caravans and motor homes, however we have used this on our tent due to the attachment straps and it looks brilliant and provides us with an additional outdoor space. It’s really well made and very stable. We love it. And thank you for the super fast delivery!
Recently tried out my Vango F10 Radon UL 2 tent shortly…
Recently tried out my new tent shortly after purchase.
Went on a solo bikepacking trip to give the tent a one night test.
Initial thoughts are that the tent is reasonably light and very well made. Some neat design features, great ventilation and is roomy.
Survived overnight heavy showers with some dampness through the groundsheet. I guess an additional footprint would be useful for wet weather.
However, no condensation or leakage through the fly.
Absolutely delighted with the purchase and would thoroughly recommend!
Very very good customer services helped…
Very very good customer services helped me with my order . Thanks Liz
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