Our GSD developed bloat symptoms on a Saturday evening in Wales she was deteriorating fast and we were unable to find a local vet to help so called vets now and made our way to Colwyn Bay where Nuala... Mehr ansehen
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Das sagen Bewerter
Oustanding! Our regular vets have been charging us for 2 years on numerous prescriptions with changing diagnoses, within 20 minutes your vet had diagnosed, and offered a follow up. Unexpected Expense... Mehr ansehen
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Sadly had to take our cat to be put to sleep Sunday. The staff were vey understanding and compassionate. I'd have happily given 5 stars, however the fees are extortionate. First messed up our bill wh... Mehr ansehen
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Such an amazingly helpful team, helped me with my buns sudden gi stasis. Only fault is the insane out of hours fee, almost £550 in total, where the same treatment at my usual vet was just under £100
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Unternehmensdetails
Über Vets Now
Vom Unternehmen geschrieben
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Kontaktinformationen
Penguin House, KY11 8SG, Dunfermline, Vereinigtes Königreich
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4,2
Gut
25 397 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Professional and caring
My cat collapsed at the weekend with what turned out to be heart failure. Right from the first call to the call centre, the team were fantastic, professional, understanding and sympathetic. They took the time to explain what was going on, next steps etc. My cat has a long and difficult road ahead, but knowing the team are there for my cat is great comfort.
5. Juli 2026
Antwort von Vets Now
Hi Sharon, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The vet was lovely and very caring
6. Juli 2026
Antwort von Vets Now
Hi Louise, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Was made welcome
Was made welcome, problem discussed with vet nurse first, water bowl brought out for my dog. Consultation was friendly, concise and reassuring. All questions and concerns answered.
Helpful when discussing insurance and claiming etc at reception.
6. Juli 2026
Antwort von Vets Now
Hi Carolyn, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very caring and helpful staff
Very caring and helpful staff. Treated my elderly cat very gently and sorted out her problem.
5. Juli 2026
Antwort von Vets Now
Hi Susan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very caring for my cat Luna who has…
Very caring for my cat Luna who has asthma. They took het straight away. Thank you
30. Juni 2026
Antwort von Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Luna. Have a great day.
Was a very pleasant and helpful…
Was a very pleasant and helpful appointment, all the staff were exelant with my Archie ,
20. Mai 2026
Antwort von Vets Now
Hi June, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Archie. Have a great day.
ellie was very helpful and explained…
ellie was very helpful and explained possible treatment in detail
29. Juni 2026
Antwort von Vets Now
Hi David, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Antwort von Vets Now
Hi Marc, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Oustanding
Oustanding! Our regular vets have been charging us for 2 years on numerous prescriptions with changing diagnoses, within 20 minutes your vet had diagnosed, and offered a follow up. Unexpected Expense, but well worth it to fix our Maine Coon Cat's ear polyp. Thanks to everyone involved. We have now changed our regular vet.
28. Juni 2026
Antwort von Vets Now
Hi Alison, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Had to rush my girl in
Had to rush my girl in, 1000 paid they tell me they can probably get her better if I'm willing to spend a extra 5000 I refused so they say well put her to sleep but make sure you pick her up before 8am so had to trying and find somewhere to take her, the PDSA was amazing and told me they where out of order making me bring her away so poorly unless I could pay extra 600 to keep her there vets now are just a cash register dont give to hoots about your pet just the money and if you haven't got it then there answer is just put them down
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vets Now
Hi Andy, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.
Very friendly and helpful staff…
Very friendly and helpful staff especially as it was a late night emergency visit, got my hound sorted out with ease good vibe and a nice place.
Would recommend.
4. Juli 2026
Antwort von Vets Now
Hi Michelle, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Antwort von Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Antwort von Vets Now
Hi Paula, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The service was absolutely fantastic
The service was absolutely fantastic. The staff was absolutely amazing and patient and explained everything in detail.
3. Juli 2026
Antwort von Vets Now
We appreciate you sharing your experience. We're so glad to hear that our staff were amazing and patient, and explained everything in detail.
Booked an urgent online consult for…
Booked an urgent online consult for advice.
Easy to book, great advice from the vet who showed compassion.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vets Now
We're so pleased to hear that booking was easy and that our vet provided compassionate and helpful advice during your urgent online consult.
Booked in to see my bird
Booked in to see my bird. On arrival we waited over 90 minutes to see the vet. Where she said i dont know nothing about birds. So we left. But being charged £156 consultation fee. Terrible service
2. Juli 2026
Antwort von Vets Now
Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Good - lovely people
We had very good, attentive care, even if we did have to wait a few hours to receive it. Overall an excellent service. The staff were all very helpful and friendly and the veterinary care was excellent.
1. Juli 2026
Antwort von Vets Now
Thank you for your feedback. We're so pleased to hear that despite the wait, you found our staff friendly and helpful, and the veterinary care excellent.
Practicing vet was knowledgeable
Practicing vet was knowledgeable, sympathetic and professional in all respects, and did what was necessary.
2. Juli 2026
Antwort von Vets Now
Thank you for your wonderful feedback. We are so pleased to hear that our practicing vet was knowledgeable, sympathetic, and professional. We appreciate you taking the time to share your positive experience.
Staff that treat the animals are good
Staff that treat the animals are good. Trying to get them to respond to my insurance company in order to get the claim settled however is not.
I also didn’t receive the email receipt.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vets Now
Hi Louise, thanks for taking the time to leave us a review. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Delay in receipt of ashes
Four weeks after our pet was put to sleep - we have not received her ashes yet and is rather unsettling
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vets Now
hi, I'm so sorry for your loss. We’d like to help resolve this for you. Please send us an email to enquiriesteam@vets-now.com with you details and we will look into this for you.
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