VIA Rail Canada Bewertungen 

Train to and from Ottawa to Oshawa was delayed first, 3 hours, to which I got a 50% discount towards my NEXT ticket. Then coming back another hour long delay, with no communication towards travel credits or the situation.

Train from Montreal to Toronto over an hour late. 50% offer off future train journeys. I am one off tourist who won't be able to use their trains again. They won't give me any compensation. Took them nearly 2 wwwks yo reply to mh email. My taxi had to charge over an hour waiting time. Feel they are racist against tourists.

Only one of five trips was less than 30 min late. Over hour late again from toronto to london.

This is the worst company with the worst policies ever. I traveled for many years with my trained service animal without issue. After the service animal policy changes in 2024 I was denied access with my dog. My options were to retain the animal or provide proof of his abilities. I paid a trainer for an evaluation and he confirmed his abilities. But this was not enough. They failed to provide a trainer they wanted me to use and because of a wording error by my physc Dr. I'm still refused. He clearly states that I have ptsd and my dog is trained for me but because he put that he is also for emotional support I'm denied. I put up for years with there delays and awful service and this is what you get. Boycott! I will never give them my money again. Trains are junk and the people are rude and entitled.

One of the worst train systems I’ve ever been on. Never get anywhere on time, waiting for nearly 40 mins in between stations every ride I have been on so far. Honestly the worst system ever, I have been on atleast 30 rides or more on this train and not once has it been on time.

Travelled Toronto to Montreal in Business Class. Onboard crew had a cold and impersonal manner about them. I asked for help with seat power not working and they gave couldn’t care less and incorrect solutions. Never offered a seat change. The train arrived just over 4 hours late. Their customer relations department refused my claim for late arrival compensation despite their published policy. It really means nothing as they can simply decide due to weather they will deny and claims for that date. We paid $500 for two one way tickets. We feel we did not receive our moneys worth.

The trains are always late, I’ve never had a train that was on time and it’s so disorganized when it comes to time management

Via is absolutely terrible. I’ve taken 8 trains in the last 6 months and only 1 arrived on time. The rest are 1-2 hours late. I’ve missed connections in Toronto. All they do is blame CN but GO transit also uses their tracks and manages to be on time. I wouldn’t recommend Via to anyone!!

Always delayed. Never on time. I have ridden several times and every time it has been A MINIMUM OF 3 HOURS LATE. Brutal travel experience. The cabin smells like farts on the old fleet as well.

7 hours for Québec City - Montréal. The train was stuck because of cargo trains (why?) that were blocking the way ahead. Nobody told us why.

I would avoid taking the line from Toronto to ottawa or vice versa if possible. It is never on time, I’ve taken this route at least 5 times both ways before and it is always late by an hour or more to the final destination.

Perhaps most frustratingly, even during peak hours Via Rail insists on stopping at the 12 stations along the way, like Trenton Junction or Cobourg, where hardly anyone boards or disembarks. You will spend upwards of 20 minutes sitting still on the tracks to let other trains go by.

If you have a mode of transportation scheduled later the same day as the via rail train, you will most likely miss it. Despite this being a routine issue, via rail fails to do anything to fix it and fails to offer any sort of compensation. Once again. Avoid this route unless absolutely necessary.

They are a victim of the rail lines that they use but don't own (CN track) and must 'share' with freight, but the whole operation is outdated, pathetic and frustrating. Constant delays, Soviet type experience in train stations waiting in line for hours. Poor updating of status of delays. They have spend billions on new rolling stock - so some great trains - but don't expect to arrive within an hour of the stated time.

Very bad experience, it will drive you to a crazy

Ottawa to Toronto. Delayed by over 90 min. The worst part was its -12C outside and the heat in the train was non existent. Everyone was wearing their winter coats as if we were outside for 6 hours. Costs twice as much as gas for driving would have been. Awful experience and I will never use VIA again.

Train is always late and they don’t give compensations if they are late for less than one hour. Often late by about 40 minutes, which is frustrating considering ticket prices

Boarding business class at Union Station, Toronto: A frustrating and unhelpful experience. Boarding staff are apathetic and one young lady demands that you weigh your suitcase as if you are entering a detention center. Someone from the Montreal team should provide training and oversight.

I think VIA RAIL NEEDS TO RETIRE SOME OLD TRAINS.
We took Via Rail from Toronto to Moncton New Brunswick at Christmas 2024. The train from Toronto to Montreal was perfect. However the Montreal to Moncton portion was AWFUL. It was obviously an old train. We were on it 17 hours Very very uncomfortable seats. Rather than take the chance of it going back we flew home. There was also a passenger agent named Richard who was unnecessarily rude and nasty towards my wife who relies on a cane for mobility. He had no patience Via rail will have to convince me to use their service in the future it gave me the impression of a NAZI CATTLE car.

Pire réseau de transport. Nous avons eu un retard de plus de 3 h sur notre trajet, et aucun remboursement n’a été fait. C’est à nous d’appeler la compagnie pour réclamer quelque chose. Attendez-vous à avoir une panne ou un retard sur leurs trajets.

The staff were excellent and helpful. The train was extremely clean and presentable. The only negative feature is in Canada there are multiple steep steps to get on and off which is a major factor for elderly customers. As the train goes to United States the exit and entrance are flat and quite easy to use

I have had 5 trips with VIA rail until now, 1 time delay for 3hrs, and they compensate half of the trip's worth. The phone service is fast, the attendants are nice and very helpful, and the staff will help you with baggage once requested.