Village Hotels Bewertungen 

Stayed recently at the Village Hotel in Swindon. Although the front desk service is excellent, the food very good (service in the restaurant poor), and the overall cleanliness excellent, I am outraged that they are okay charging the same rate for a family room with a double and two single beds, as a family room with a double bed and a sofa bed! The sofa bed is very clearly not a bed at all, and is a large single at best. The manager responded to my feedback about this only to say 'it is meant for children and not adults', which I don't think is acceptable, considering they advertise comfortable beds with Sealy mattresses.

The room was ok, the staff were fine, the pool was fine... my problem is the price in the bar and restaurant. The food is overpriced for what you actually get but the drinks are insane, bought my partner a large glass of white wine and it alone was 14.85. The bottle was 44 pounds? How they can charge 44 pounds for a bottle of normal wine is disgusting for what was basically a sports bar. I've eaten in nice restaurants and only paid 28 pounds so 16 extra is mental

I worked across all three of this company’s bars — Inspiration, Pub & Grill, and Verve — and what I observed should raise serious concerns for both customers and potential employees.
Management operates primarily on zero-hour contracts, which creates a culture of favoritism where certain staff members are assigned shifts while others are left with fewer opportunities. Staff morale is negatively affected by this practice, and attempts to question it are often dismissed.
The workplace environment is unprofessional and challenging. Some staff members, including senior employees, have personal relationships that appear to influence scheduling decisions, which can create an uncomfortable atmosphere for others.
Cleanliness and safety are frequently below standard. The venues are often poorly maintained and do not consistently meet health and safety guidelines. Customer concerns are not always addressed promptly, and there is a general tendency to delay resolution.
Employees are routinely scheduled to work until 3 a.m. on minimum wage with no arrangements for safe travel home. Additionally, staff are sometimes expected to return for shifts as early as 8 a.m. the same morning — leaving very little time to rest and prepare for work. This approach shows a lack of regard for employee wellbeing and is unsustainable.
In summary, this is not just a poorly run business — it is a workplace that currently struggles with management, scheduling, and staff welfare. Until improvements are made, I would not recommend this company for employment or patronage.

Booked 2 rooms for 2 adult's and 2 children but asked for 2 connected rooms instead of all cramming into a family room, told me thier was plenty and that's not a problem. 3 days before visit phoned asking if wanted add meals and also come to my attention that hadn't Booked joining rooms, they assured me it would be sorted for 2nd time. Arrived and said don't have any sorry. Manger came and said sorry we don't have any. Which sorry doesn't really change much and not even slightest attemp to correct. I thought would atleast refund to Book elsewhere. £250 would get a 5 star apartment or family room anywhere after all. Instead was sorry nothing can do. Happy to help when taking money but arsed when haven't done the most basic of things requested weeks in advance and even a 2nd time. They actually advertise and charge for their brillant services and facilities as rooms are extremely basic 3 star things which usually wouldn't justify the amount charge. Personally id book a 5 star hotel or apartment in future and take kids to a swimming pool if wasn't best in hotel. Works out cheaper and actually get what paid for instead of we are sorry and a basic room.

We stayed at village hotel in Aberdeen on arrival foyer and reception looked nice check in was at 3pm we arrived at 2pm told to come back In an hour it was the way it was said we had a toddler with us all they had to say was have a seat and we will come get you when room ready a bit of politeness the room was fine bed was comfy pillows not bathroom was fine shower was not that powerful but room was fine for us tea and coffee in room
Breakfast in the morning wasn’t too impressive the man who seated us was lovely the food wasn’t that impressive and didn’t replenish quick enough for a hotel in Scotland would have expected square sausage or potato scone or at least black pudding there was links scrambled egg you could build a wall with beans tomato and mushrooms fruit cut up
In a bowl nothing like bananas and there was cereal the machine for coffee was lovely and make your own toast hotel was ok for overnight Starbucks in foyer but didn’t use it we had free parking free gym and pool but never used it no sure if I would stay here again I like to be bit closer to central Aberdeen but we enjoyed our stay.

Title: The “Guess What I Just Said” Quiz Night

If you’ve ever wondered what it’s like to attend a quiz night where every question sounds like it’s being whispered underwater while a blender runs in the background… this is the place for you.

We couldn’t hear a thing. Every round turned into a high-stakes game of lip-reading mixed with psychic powers. I’m pretty sure half our answers were just random animals and obscure vegetables because, honestly, they could have been asking anything.

The host had the energy of a man reading the phone book at 3am and didn’t seem to notice (or care) that the room was essentially playing “charades with sound effects.” By the end, we were just nodding along like we understood what was going on — I think we even won a round by accident.

If you like quizzes but hate actually knowing the questions, 10/10, would recommend.

I stayed at Leeds North on 21st July, when purchasing food from the bar the terminal said approved but the bar till said declined, I was given the receipt and the server wrote a message to refund id double charged, I was double charged and despite contacting people within the organisation and leaving a message on their portal, I was not contacted or refunded, I have been unable to reach a manager or the hotel as the phone just rings - this is a really poor by both the hotel and company and feels like I was just ripped off.
In addition, my receipt was left on the floor of the corridor over night with no envelope and with personal details. Just avoid this chain.

Attended Village Warrington for a party night for a 70th birthday with a soul and Motown night.
Walked in to our table for about 12 of us and couldn't even pull chairs out to sit down as they had crammed that many tables into the room! I had to sit sideways as there was no way I could get my legs under the table, and couldn't pull chairs out as they banged into the chairs on the table behind.
I understand they have to make money but please don't cram that many tables in, it was worse than being on a plane!
Obviously we complained to a very young manager, who was only taking orders from the top, and he was great. Went to all the tables behind us and moved them down as much as he could. Some of the customers on those tables were moaning about moving even though they had alot more room behind them, my sister whose birthday it was was even moving tables too make it better for us!
The room filled with that many tables had the tiniest dance floor for too many people.
Was such a lot of fuss before we even got our meal , which was lovely actually.
It was like being in a huge canteen so don't think we'll be attending again!

Extremely poor customer service. As a gym member we have been treated terribly during the current Ashton refurb. There are 3 showers for all the males no shower gel and doors that don’t shut, lockers that don’t work, and exposed changing facilities not to mention the constant water shortages. And no parking. Do your self a favour go somewhere else!

Too hot, for the price you’d expect A/C to have been installed by now. Breakfast was just awful with watered down orange juice, undercooked eggs and bacon (could not eat any of it) and flies everywhere on the food left in the open. Staff not caring at all! This particular hotel (Hull) has brought down my opinion considerably I’m afraid.

Invoice Number: VBK01/189214

I booked a room at Village Hotel Bracknell for one night 24th August 2025 (checked out on 25th August) on behalf of my sister & her husband who visited me. I went through the check-in process with the assistance by a staff on duty. Whilst checking in, I was asked to register my car registration and be asked to pay for GBP 1. I was told it would be for the car parking and I agreed. When I woke up on 25th August morning, I noticed that Village Hotel online charged me another GBP 5 for one day car parking. In fact, I was there for less than 15 minutes only for helping my sister and her husband checking in. I explained everything to Village Hotel but they don't respond. I also got Expedia to help but Expedia said Village Hotel refused to refund. It is completely shame on Village Hotel to cheat for GBP 5. I considered I dropped this GBP 5 but it is worth sharing many others. Don't stay at Village Hotel. There is a reason why this hotel has such a low star rating.

We were disappointed that we didn't get the room we had booked as we especially looked for a hotel with a king-size bed close where we needed to be. We booked a family room as that was the only room stating king size bed.
Room we got was a double room. It was clean apart from the blind was covered in dead moths. Breakfast was very nice. Bed was fairly comfortable.

I had a fabulous retirement party last Night at Solihull Village hotel. Sophie, Ellie and Alice did such a grand job in organising it. Ellie in particular was superb - competent and proactive.
The quality of food was excellent, the DJ and the service could not be faulted.
The security staff were very courteous, especially Marvel (the female security). I have a disability and she was exceptionally helpful. The management checked on me several times during the party. An absolutely fabulous and amazing place.

Manchester Hyde. Building itself was a bit run down, not the standard from the ground up build like Leeds and Glasgow.

Great service on arrival from Nico and really want to commend how he took his time greeted us and gave us all the information we needed, truly a friendly and helpful person which is appreciated arriving early evening with a tired 5 year old.

I am a member of the leisure club and find the classes excellent and the staff very friendly June and Callum are great trainers for the Aqua classes and Anne keeps the Changing rooms in good orderColette is always friendly on reception

Absolutely awful!!! Customer service is shocking!! Will NEVER stay with them again. AVOID!!

One of the worst hotel experiences we've had. We booked five rooms for a wedding nearby, and our family room was a disaster. There was only one towel, the shower was leaking everywhere, the lighting was poor, and the overall cleanliness was absolutely unacceptable.

When we spoke to the manager, we were simply told, "We'll investigate," which clearly meant nothing would be done.

We are regular visitors to the Village Hotel, Manchester, Hyde. It is convenient for our frequent stays in the UK (we live abroad) to visit family. We like the swimming pool and associated saunas etc, the breakfast and the staff who are extremely helpful and attentive.
However, on our last visit there were some issues which made the experience less enjoyable.
1. Staff hours cutbacks. Because of this we noticed that the breakfast ends at 9.00am. On weekdays. This is too early for guests on holiday. The breakfast staff were not as happy either as some are on zero hour contracts so have to work an extra day to make up for the lost hours.
2. Room service. On our last 2 visits our room was not serviced even though we put a notice on the door. We have to ask front desk for more tea and coffee and towels which they can usually provide. We shouldn’t have to do this.
3. Restaurant. The prices have gone up significantly and the quality has gone down significantly. We won’t be eating there again.
4. Website. It’s a nightmare! We are Revolution members but we don’t necessarily get the best deals by booking through this. There are often offers but you aren’t led that route in the booking process.

The Village Hotel management need to look again at the efficiency of their hotels. The guest experience has to come first but we get the impression there is a big cost cutting exercise going on which is not putting the guests first at all.

What a stupid inept website, trying to book a room as a member is impossible.

Tried booking with village today and I was disgusted to find out I was not discriminated once but twice against my vulnerability of being disabled. A customer service manager called me after filing a complaint and offered me a free upgrade on a booking. Absolutely joking experience and I have never ever been treated like this before. CEO Gary Davis please listen to the calls I had today and please explain how this has happened. Gob smacked!