Village Hotels Bewertungen 

Turned up at 20;15 for my two day stay only to be informed that my reservation had been cancelled - informed it was due to a leak but no other details provided.

They informed me they had booked me into a hotel near the airport which was a 15min drive away and, almost, exactly where I had commuted from. I asked why they hadn't contacted me in advance to inform me that my booking had been transferred and was informed they had - I said this wasn't the case as no missed calls and they then told me they tried to contact our travel company (despite having all my details on their system).

I understand issues occur (still not convinced I was given the full story) but it is how you deal with them and customer service was shocking - I have written to customer services and no response/feedback in 10days.

Will not be using Village Hotels again as they simply don't know how to treat their customers.

Your hotel is a meeting point for my friends and I a few of them belong to your health spa, where we usually meet for a coffee breakfast or lunch.
On 24-12-24 we came to sit in peace to enjoy a quiet few hours together.
We did for virtually 2 hours over coffee and breakfast, it was particularly enjoyable for me as the past few months (years) have been very very difficult!
I have blood cancer and part of my care is my sweet little dog (Who is not an ounce more than 2 kg!) she has been made my legal support dog by the Doctor.
During the two hours my tiny dog who was extremely quiet and was adored by all that passed from adults to tiny children, all the while we enjoyed two pleasurable hours in your foyer.
That is until an extremely rude member of your staff came over telling me that we were not welcome there and moments to pack up and leave.
That is when I presented her with my card and offered her to take it to photo copy and find out its validity on line.
She proceeded to tell me my dog was not a blind dog and that is all you allow into the premises.
I again reiterated that there are MANY disabilities that qualify which is when she got extremely rude and told me I was now banned, at which point in frustration I told her to buzz off and that I was collecting my things and we were leaving anyway.
It is at that point she had gone back to the main desk and was pointing in my direction talking with 3 huge men from your staff.
I went over passing the desk on my way out I pointed at maria asking her for the contact details of head office to be written down for me at which point I was told to go by maria and one of these huge men that I should go and look on the Internet.
A few enjoyable hours were ruined by this utterly rude lady who behaved like a cocky peacock all of which was not warranted, nice or necessary!
What she did is also contravening law, I told her this gently and to go properly check before behaving in a heavy handed rude manner.
Bonnie my adorable companion was barely noticeable, quiet sitting on my lap, I have to say if you have incompetent people like maria in management positions running your hotel you have serious problems!
I sent head office TWO emails that have never been responded to that in itself says a lot!
I am writing this review as my friend and I once again were having coffee in her health spa we were horrified to once AGAIN witness this girl maria in her full swing drama.
A poor older lady was the recipient of this rude rude girl.
To cap off her appalling behaviour she called the police to have this little “old lady” physically removed…It is blatantly clear a little power in the hands of people like this girl maria seems to go straight to their heads!!

I stayed there 17th to 24th April this year hotel room lovely bed very comfortable but need to do something with headboards breakfast everything cerealsfruit croissants in fact everything cooked spot on loved the button mushrooms great value for money the staff from check in to check out was there for you 24 hrs a day i stayed at the hull location Henry boot way.

Used the pool with my daughter and decided to have a drink and something to eat, i ordered a pizza and some fries which included onion rings. When the food arrived the onion rings were rock hard totally inedible, i asked that they be replaced which they were, they to had obviously been reheated but weren’t has bad as the first ones. So not wanting to make a fuss i decided to try one, big mistake.
I ended up breaking a tooth now I’m expecting to have to pay hundreds of pounds for dental work.

Village Ashton Moss. Men’s changing facilities and showers for the gym are disgusting. Used various gym for over 20 years and these are the worst I have seen. Been going down hill for approx 6 months. They stink, shower cubicle walls are covered in mould, most showers are leaking.

Hotel in Edinburgh is nice, staff are lovely
But only use the pool if your Ok getting ill.
Black mould on the bottom of the pool, Green algae around the underwater pool lights, Water has so much tissue and other stuff floating in it its like snow.
Pool manager says he has years of experience, and its perfectly normal to have black mould and green algae in pools as they have windows in the room !

I've sent written complaints, complained in person and via their NPS surveys about the state of the pool and dressing rooms at the gym in Bournemouth and no action has been taken. It's nasty. Detritus floating in the pool - I use it 3 times a week and I see the same plasters and ear plugs floating every day. I've had painful ear infections from this pool. They don't have a dedicated cleaning team, it's up to the lifeguards - which seems wrong. The changing rooms and showers are usually very dirty - how can a lifeguard clean and protect swimmers? On top of that, it's within their policy to allow people to stand at the end of the swimming lanes in little groups so it's impossible to get a good swim in. Avoid at all costs, this isn't a £50pm gym, it's not even worth paying £10.

Having a short break visiting my childhood home, staying at Village hotel Bromborough. Nice location, good sized room. Very clean and modern. Also forgot how friendly and helpful the locals are... from the night staff who checked us in and showed us to our room, to Tracy in the bar making sure we had fresh milk. She even gave us her own snacks as there weren't any biscuits. Good decision to stay

Visited Starbucks in Swindon, and as always was treated to the exceptional service of Jackie and Hollie. They always make my drinks and food exactly as I like them, and without me having to tell them what I would like. My favourite place to have a warm drink.

1. Check-in and room was adequate. 2. Service in bar/restaurant terrible: ordered a chicken Caesar salad and dessert; the chicken salad arrived with no chicken (!) so had to be sent back and staff had to be prompted twice before dessert arrived.
3. Full drinks menu only available as a HUGE (5 meg) download from a slow and rather difficult website.
4. Booking confirmation leads you to believe gym/pool was included but cost extra.
5. Access to hotel is pedestrian unfriendly with no pavement from perimeter to entrance.
6. Hotel access difficult for wheelchair users, a ramp down to the car park but no dropped kerb to the parking spaces.

Service from Ania is always 5 star. They go above and beyond to look after you.

Thank you so much, see you again soon.

I received an email saying that they look forward to my stay at their Basingstoke branch to which I had not booked. Upon looking at my account and emails, there was no booking visible or booking confirmation for me to cancel. I responded to that email immediately to confirm there should not be a booking, perhaps it was mistakenly emailed to me and to cancel any booking they had on record for me, if there was, to avoid money being taken from my account. The next day £135 was taken from my account and an email response completely ignoring what I had said, saying they’ll resend the booking confirmation to which I still didn’t receive! I am now getting no response from them regarding refunding my £135 for a stay that I did not book or use! I have never had any issues with The Village previously and have always rated their hotels but this instance has put me off for life. They’re a scam and I’ll be taking this up with my bank in hopes I can get the £135 returned to my account.

Due to the cancellation of all flights at Heathrow airport on the 21st of March, 2025, I was not able to get to the Village Hotel at Aberdeen. Hence, I called in on the same day of arrival to speak to the reception to explain my predicament so as to suggest either refund for the day off or reschedule.

However, the number I called on the Village Aberdeen website doesn't even belong to the Hotel but the Central Operation whom I spoke to and said I should speak to the Reception when I get in the next day and would also drop a note on my booking about my late arrival.

I got in on the 22nd to speak to the receptionist and the manager but they were like there won’t be giving me any refund on the booking but later ended up to agreed to refund me 50% off and my breakfast. I tried explaining to the manager, it was not my fault and that I deserve a full refund but she advise me to tell that it’s against their terms and conditions and didn't show empathy.

It's really disappointing and unfair to treat a first time customer this way because I booked the hotel on promotion and made sound like it's my fault that I couldn't meet up. Therefore, the reason for my 1-star because of the lack of empty shown to me in this scenario.

Now, I have received an invoice saying otherwise that does not agree with the partial refund allocated to me.

I went for tea and cake at the Village Hotel, Cardiff with my parents after we'd had a really tough day. We were shown such kindness and generosity from Christian behind the bar. My family and I would like to give a huge thank you to him. He restored our faith in kindness from others on a day when we really needed it. Thank you so very much x

Just had a brilliant weekend at st David hotel near Chester
One person really made are weekend a lovely member of staff named Emma always smiling and happy to help she is a star

Leeds south, really enjoy going staff are amazingly friendly, helpful and always cheerful. Joined with my friend and gave us an offer for joining really appreciated it.

Don't trust this gym we signed up as a membership and wanted to cancel after we only went once they wouldn't let us cancel and kept charging us for 4 months we haven't even been going and their still charging us.... Bad gym you should be able to cancel whenever you want. Now we have a debt company continually calling everyday because we missed a payment 120 for 2 people rip off that we can't cancel avoid the village hotel in Leeds!!

Absolutely shocking experience at Village Hotels Bury. Arrived at 11 PM after a five-hour drive, only to find out they had overbooked and had no room for me, despite my confirmed reservation. No prior warning—just left stranded late at night. Staff were unhelpful and unapologetic, offering no real solutions. Had to find my own hotel 30 minutes away, and was told this happens regularly. Completely unacceptable—avoid this place at all costs!

Had a breakfast while attending the Hyrox, wonderful warm and welcoming staff members greeted me, super helpful and accommodating. Thank you Evie and Morgan for making a simple breakfast so awesome!

If I could give it a zero I would.
Firstly... lady on the till short with black hair up in a pony. Terrible customer service, rude and doesn't listen at all. I ordered 3 coffees, two iced and one hot. All white mochas and asked for blonde roast. What I got was milk with ice and syrup in one, no cream and the other two with signature coffee. When I asked for the staff to put some coffee in, she told me the machine told her the coffee shot did come out. Staff need more training as they don't know their basics, all mochas come with cream it's not difficult. Maybe some customer service training would be beneficial as well. So so disappointing.