VitaMondo Bewertungen 

Order #21800, 7 July 2026, EUR 80.04 for 500g magnesium L-threonate. I never received it and VitaMondo has refused both a refund and a replacement.

On 15 July I asked them to redirect the parcel. They refused on 21 July at 12:26, saying it was "already in transit through the carrier's network". Their own PostNL record (LR291272298NL) shows the parcel was pre-advised to PostNL at 10:29 that morning, marked ready for shipment at 13:29 — an hour after their refusal — and only physically received by PostNL on 3 August. It reached a pickup point in Luxembourg on 6 August and has shown no tracking event since.

I then heard nothing from them for six weeks, so I was never told where the parcel could be collected.

Since 1 September they have given three incompatible accounts: that the parcel had been scheduled for destruction and that their packages "never return back to us and usually get destroyed"; then that it was awaiting collection and I should go and get it; then that it was not collected in time. I asked twice for written confirmation from the carrier that the parcel was still held. None was provided.

Their only offer was 50% off a new order — paying a second time for goods already paid for in full. Under Article 20 of the EU Consumer Rights Directive risk passes to the consumer on taking physical possession, which never happened here.

The products were fine when they arrived. The problem is what happens when delivery goes wrong: the story changes, and the loss is yours.

Fraude seguro. No me deja pagar con Paypal a pesar de que lo pone. Si queréis tirar el dinero....

Non ordinate mai e nulla da loro...loro vendono veleno...Ho ordinato la griffonia che costava 100 grammj 31€ e sono stata male pensavo di morire... non so cosa hanno messo dentro ma e' da denunciare ... stavo morendo ... vomito e diarea per 3 ore...senza stop... state attenti ...Io vado a denunciare ...stavo malissimo

I recensioni positivi sul sito di loro sono falsi o a posto scrivono le persone

This time I have ordered a rare product, Morinda Officinalis extract, 20:1 ratio extract. It is not listed on VitaMondo's website but still, Mia allowed me to buy it as a special order, I am truly grateful! The extract is excellent, as always :)

Vita Mondo offers niche, high-purity supplements backed by COA and high manufacturing standards. Their prices are very reasonable for this level of quality. This combination is rare.

They sent me completely unsellable and not in acceptable condition pills.
This is very disappointing.
I received a refund for the faulty product and an apology, but it was still a bad experience and a waste of my time.

I'm afraid I’m unable to reply directly to your response, so I’ve had to edit my original review and include my reply here instead.

First of all, I’m not entirely sure why the fact that the order contained only 10 capsules is relevant. I would not have thought that the honesty or standard of order fulfilment would depend on the size of the order.
That said, thank you for pointing out that it was a small order - perhaps the intention was to suggest that smaller orders are not treated with the same level of care as larger ones.
Secondly, you mentioned that you do not pay for reviews and linked this to the removal of negative feedback. At no point did anyone ask for payment in exchange for removing a negative review, or request any form of compensation or discount.
I simply left an honest account of my experience. It may or may not be helpful to others. I also clearly noted that you apologised and issued a refund, for which I am grateful - that was a fair and professional response, and I made sure to reflect that in my review.

Nothing more, nothing less.

I want to say that I fully understand this was not intentional and was simply an exception. You mentioned 2-3%, but of course we don’t know the real statistics. I was simply sharing my personal experience and in no way trying to portray your company as a bad one. This is just my honest review based on what happened to me. At the same time, I already mentioned that you processed the refund, and I’m grateful for that.

Separately, I want to point out that your repeated emphasis on the phrase “we do not pay money to remove negative reviews” comes across as disrespectful and rather primitive. These kinds of statements give the impression of poor communication standards and a weak understanding of customer psychology.
Moreover, even if I delete this review now, your words make it look as though I originally wrote it with the intention of gaining some benefit. In doing so, you put your customer in a very awkward and uncomfortable position.

He realizado 2 compras en la tienda y me ha parecido muy bien, solo una pequeña observación para mejorar la experiencia del cliente:
1. Se demoran demasiado en contestar y el chat de la página está sin agentes.
2. Aveces tardan mucho en realizar los envíos. Hice una compra ésta semana exactamente el 27 de abril 2025 y hasta la fecha no hay ningún movimiento.
Como recomendación, sería bueno que también tengan en la página un apartado adicional y/o cuando llega el correo de confirmación indicar el tiempo en que se demoran en despachar una orden a partir de la compra. Adicionalmente para que el cliente que sea nuevo o sea uno reciente tenga un poco más de claridad, no se desespere y tampoco desconfíe de la veracidad de la tienda. De resto la calidad y la línea de productos y el inventario que manejan son excelentes.

Great packaging. Products came with a certificate of purity. It took one month for delivery to Greece.

Good costumer service. It took a bit for them to respond but they did and are helpful. Product arrived even if it took a while from Eur to Canada and good quality.

I will change this review if I get satisfaction from the company. I wrote to them day before yesterday about this issue, but no reply!
I purchased 2 items which were shipped under a SINGLE tracking # SYRM144246948. I assumed the 2 under the same track # were shipped in one package. THEY WERE NOT. Instead I received only 1 item shipped in 1 package under that tracking #, and have not received the other. The missing item is 1 kg L-Ergothioneine. My post office knows nothing about this other package, if indeed one was sent. I REALLY WANTED THIS ITEM AND SPENT A LOT OF MONEY ON IT. PLEASE MAKE THIS RIGHT. Your tracking site says this order was fulfilled in total. IT HAS NOT BEEN FULFILLED. PLEASE HELP.
12/30/23: I HAVE RECEIVED SATISFACTION. MY PARCEL IS IN THE POST OFFICE IN MY STATE, AND WILL LIKELY BE DELIVERED IN A COUPLE DAYS. THE PROBLEM WAS THAT THE 3RD PACKAGE'S TRACKING # WAS NOT ENTERED CORRECTLY. I AM HAPPY NOW!

I ordered coffee ☕ berry fruit powder, thinking it was coming Hawaii, Brazil, South America or Africa, instead I find out afterwards, this powder is from China 🇨🇳 I didn't know China produces coffee and I certainly wouldn't order any food items from China, since China doesn't have an ISO standard for food safety and integrity. I have been frustrated at the slow 🐌 pace of VitaMondo Support responses 😑 and have been disappointed at the lack of clarity on itemized products and their origin, this is deceptive sales marketing on behalf of VitaMondo Inc, I will never order from them again...👎

I find the products to be of good quality well packaged
There was an issue with delivery with two items of my order caused needlessly it seems by the import authorities , vitamondo resolved the problem immediately and proficiently
Very reasonably priced too
Really pleased overall

Their customer service is good and honest. I ordered something by mistake and had to cancel my order. They responded to my request promptly and gave me the refund I requested without fuss.

Excelent quality and price, great customer service, delivery might take a while, still worth the waiting, 10/10

Good communication. Great product.

Trustworthy company. Correct price, good quality product.