VTSoftware issue with Microsoft
I too had an Excel issue recently due to VTsoftware not functioning with the latest Microsoft updates.
Support was not good, basically sort it out yourself but they did send an email with some pointers as to how to resolve the issue.
Pointers being the operative word, my IT guy had to re-write some of the suggested code and at every stage VT Software advice was that it wasn't their problem.
I have used their software for a number of years but was extremely annoyed with their attitude and lack of help.
They know their software relies on Microsoft Excel, so if they discover a problem with Microsoft, then they should send an email to all subscribers alerting them to the fact. It took my IT guy a couple of hours to figure out that there was nothing wrong with Microsoft or Excel, the problem was due to VT Software.
Then he had to interpret their advice -which if followed to the letter didn't work.
Cost from IT guy to sort out their mess was almost as much as my annual subscription cost. So I sent VTSoftware the bill and asked them to pay it. Needless to say I haven't heard anything back from them. Very poor customer service. Basically you are on your own.
Not sure I will renew my subscription next year after this disaster.








