Vumatel Bewertungen 

I have replied for a new installation on the 29th of November 2024, through Web Africa.

I have taken up the contract and have had endless troubles with the service. The only reply that I do receive is ...........the problem have been escalated to Vumatel.............ORDER ESCALATION - 5X already........

order for request number is ... 00432059.

Good Evening

I am so disappointed regarding the service we have received from Vuma,my brother paid for vuma installation on the 2nd of December and no communication has been sent to us regarding when will installation be done and time. Apparently it takes 2 to 3days but nothing. I would appreciate your assistance

F@$k Vumatel Fibre. We keep paying for low connection every now and again some of us work from home and we can't connect to the Wi-Fi like WHAT THE F@$K ARE WE EVEN PAYING FOR IN THE FIRST PLACE. this network provider is f@$ked up i might as well go back from using my data then thia rubbish yall call wifi

Have waited 8 days for Vumatel to just reconnect a service. Line has not been released so cannot use another ISP which wouldn't help as only they in the area.
Made an appointment and havd sat here for 3 hours waiting for tech. Still no one has arrived.

Absolutely diabolical.

Vumatel is working with Afrihost to defraud the user using Afrihost. They have been down since last week Saturday and no clarity on when this will be resolved. Kuils River Sarepta is poor affected and they are not concerned or providing a respectable response to restore the service . I wish I could have nothing to do with this bad provider. They are elusive to taking responsibility been 12 calls so far

These people should be cancelled for destroying the market with their ridiciluous pricing they have. All the other infrastructures has way better pricing, I dont know how ISP's can work with them. Rather get other internet if Vumatel is in your area

This is my third review after struggling for full 7 days. I got helped by Nkosikhona T. he was calm, professional and he did not transferee me any agent he change my order and I was able to pay in less than 20 hour. give that man a raise!!!

Poor service delivery and communication non existent, Poor process integration with ISP. Customer service non existent.

Worst customer service !!
CEO should resign , Hello Peter reviews 1.4 out of 5 - 8900 reviews .
This company is a disgrace for corporate south africa.

Didn't know that a service provider can give a costumer a silent treatment,ignoring your request and it seems they have blocked my communication with them and one thing I've notice they quickly take the call for new customers,I've requested them to send a technician to reconnect my line after municipality was doing minor construction on the street,is been a week they don't care I have to buy another data,Vuma is a scam

The worst service provider ever
They don't deserve any star

I made an order with Vumatel/ Afrihost on the 27th June 2024. The money was deducted from my bank account and when I follow up with them I was told it take up to 7 working days for installers to come and activate the line. After several follow ups being sent from post to pillar I end up canceling my order on the 12th July and I was told again refund takes 7- 14 days even on this day haven't received it. Very poor service provider

vuma should treat their customers with respect. for the past six months I would loose the internet for 4 hours everyday. there would a red light flicking on the rooter. poor service.

Logged a complaint to Vuma for wifi as it has not been working for 2 weeks now. They literally deducted my money and the wifi is still not working. I need my refund, I have been sending them messages everyday to come and fix the wifi as I am using it for work purpose but nothing has been resolve I need my refund and they should come and disconnect this so that I can look for another service provider their service is very bad. My reference number is 00124113

I made an order for fibre service through MWeb to Vumatel on 13 May 2024 and my service was never activated. After contacting MWeb several times, it became apparent that Vumatel is the one that must activate the line but I went for weeks without my wi-fi being activated. I then cancelled the order and once again, MWeb indicated that a request was escalated to Vumatel to refund me but until this day, I still have not received my refund. When I contact Vumatel directly, a lady by the name of Grace Molale keeps telling me that they don't deal with billing inquiries and refers me back to MWeb as the ISP yet MWeb has indicated that the matter of the refund was referred to Vumatel to action the refund. I'm just a ball being kicked around between MWeb and Vumatel and Vumatel is just not interested in helping me. Stay away people, stay away!

Be warned of terrible service and incompetence!

10 days without internet after a simple line activation request. Escalation after escalation, passed back and forth between Afrihost and Vuma with no explanation as to why there is a delay with the Devs Ops team at Vuma. R1500 or more spent now on mobile data as I work from home. Emails sent to criticalcare@Afrihost + support@afrihost and also no response.

Manager after manager and all that gets done is a note made and another email sent with NO ACTION!
Reference: 001009107