I love WAEPA. I was glad I didn't stick with FEGLI for life insurance as a federal employee - it was much more expensive for less benefits, in my experience. WAEPA has been terrific. I've gotten a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I received the email about the WAEPA scholarship grant. I forwarded the email to my daughter, she followed the instructions and received the award. I'm so glad WAEPA has the program, it will really he... Mehr ansehen
WAEPA is by far the best life insurance I’ve ever had. I feel very fortunate I’ve been able to secure their services. Their customer service is top-notch, as well. Lastly, my son, a rising second y... Mehr ansehen
I switched from FEGLI to WAEPA. I'm spending an amount that's very reasonable to me for the right amount of coverage. Switching was easy. Also, my high school graduate earned a WAEPA scholarship,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Verband, Verein oder Organisation
- Invaliditätsversicherung
- Bundesbehörde
- Lebensversicherung
- Non-Profit-Organisation
- Risikolebensversicherung
Vom Unternehmen geschrieben
Worldwide Assurance for Employees of Public Agencies, Inc. (WAEPA) is a 501(C)(9) nonprofit organization, not an insurance company, committed to promoting the health, welfare, and financial well-being of Civilian Federal Employees. WAEPA was founded in 1943 and has been providing Group Term Life Insurance, exclusively to current and former Civilian Federal Employees since then. Today, WAEPA has a membership of more than 50,000 Feds and their families.
Kontaktinformationen
433 Park Avenue, 22046, Falls Church, Vereinigte Staaten
- (800) 368-3484
- membership@waepa.org
- www.waepa.org
4,5
Hervorragend
66 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Well... don't expect an RE to your call or email.
Well, I've had a plan through my father for many, many years. Turned 18 and it became my own plan. I'm now married, so I decided to add on my husband and the person I spoke with said it would be best for him to have his own plan. Cool! Fine! .. But it's taken MONTHS to get each step done. I have a thousand questions and there has been zero communication. I now see from the other reviews and comments that this is not uncommon. I'm sticking with it because it's a good price and I have that "in" so I don't want to loose a spot. But goodness! It can't be that hard to send a simple email back or maybe a letter in the mail now and then! I have no idea how much or when my next bill is, but the on line amount is my old plan... It's all very disorganized, but I hope that once I finally get it sorted, I'll just pay the amount each year and our accounts can just sit there...
I noticed there were actual customer service responses on this website, so I was hoping to find someone to help me because the two representatives I've been working with don't respond.
4. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von WAEPA
We’re extremely sorry to hear about your recent experience. I’d like to personally apologize on behalf of WAEPA. In an effort to learn more, may I contact you directly? I'd like the opportunity to speak with you to review your specific application case, as well as find out how we can improve. Your feedback is important to us, as our members are our #1 priority. I can be reached at waepa@waepa.org.
I look forward to hearing from you.
Courtney B.
Member Services Manager
I love WAEPA
I love WAEPA. I was glad I didn't stick with FEGLI for life insurance as a federal employee - it was much more expensive for less benefits, in my experience.
WAEPA has been terrific. I've gotten a dividend rebate every year, so their low price is even lower than it seems when I pay each year. Great customer service and low overhead which is why they offer such competitive rates.
6. September 2018
Bewertung ohne vorherige Einladung
Antwort von WAEPA
Hi, Zachary! We're so glad to hear that you're pleased with your experience with us. Thank you for your review and for being a valued WAEPA Member!
TERRIBLE Insurance
Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.
2. April 2018
Bewertung ohne vorherige Einladung
Antwort von WAEPA
Hi Toni-- We're sorry to hear that you're unsatisfied with your coverage from WAEPA. All of our rates are posted on our website at https://www.waepa.org/federal-employee-group-life-insurance-rates/, and like FEGLI, rates go up in five year age bands. We've been serving Civlian Federal Employees since 1943, when we were established as a nonprofit Voluntary Benefits Association 501(c)(9), formed For Feds, By Feds. Since then, our organization has been serving thousands of Feds just like you around the U.S.
If you still require assistance resolving your concerns, our Member Services team would love to speak with you. Please visit waepa.org or call us at (800) 368-3484 if you have any further needs. Thank you!
Happy Member
I've been a member of WAEPA for the past 16 years and have been very pleased with their service.
22. Juli 2015
Bewertung ohne vorherige Einladung
Antwort von WAEPA
Hi Hillary -- Thank you for your review and for being a longtime WAEPA Member! Please let us know if there's anything we can do to further improve your membership with us.
I was shocked to learn that this large company, WAEPA, does not list a telephone number to speak with a customer respresentative !!
I had a simple question to ask them and it was in regards to the annual distribution of a check that is sent to all members and this generally occurs around October of each year.
Mine was either miss delivered to someone else; never sent; stolen out of my mail box, etc. If it was sent to me- then I need them to cancel that check and re-issue a check to me again.
However, of course, the only way that I am going to be able to communicate with them is through this needless REVIEW OPINION OF WHAT I THINK OF WAEPA.
I AM UNHAPPY BY NOT BEING ABLE TO SPEAK WITH SOMEONE.,
J. ROBINSON SAN ANTONIO, TX.
17 DEC 2014
18. Dezember 2014
Bewertung ohne vorherige Einladung
Antwort von WAEPA
Hi James -- thank you for being a WAEPA Member. We're sorry to hear about your difficult experience getting in contact with us. Since your review, we've made a number of changes to both our website and our marketing materials that should help mitigate any issues in trying to contact us. Please visit waepa.org to see the updated site, or call us at (800) 368-3484 if you have any further needs. Thank you!
Poor Customer Service
BEWARE: WAEPA has poor customer service. Their toll-free line won't allow you to connect to a live representative to ask questions or discuss your existing policy. I just wanted to speak with someone to confirm my beneficiary information, just in case I needed to update it. Their web site also doesn't allow you to access your account information. So I was reduced to sending them an e-mail to their generic e-mail address but I doubt they will send me a response that addresses my primary question. I hate to think what my beneficiaries will have to go through when I die and they have to file a claim.
19. August 2011
Bewertung ohne vorherige Einladung
Antwort von WAEPA
Hi there-- thank you for your review and for being a WAEPA Member. We're sorry to hear about your difficult experience getting in contact with us. Since your review, we've made a number of changes to both our website and our marketing materials that should help mitigate any issues in trying to contact us. Please call us at (800) 368-3484 if you have any further needs. Thank you!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.