Arrogant and condescending!
We have previously had positive and satisfying experiences with this company, but our latest interaction with them blew our minds and made us decide on NEVER to do any shopping here again whatsoever!!
We ordered a very expensive wallpaper from this company and had a sad sad unlucky misfortune of our wallpaper-hanger turning it upside-down on the walls of our whole bedroom! Yet, the motive wasn't 100 procent easy to tell upside-down, since it was somewhat abstract and furthermore, the wallpaper were actually rolled contrary to logic and common direction, whereby one could think the company would have a fair reason to see their partial responsibility for this misfortune of ours.
At least, we tried to write the company, and described for them our sad situation. The response from the company/Sven Rohleder was chokingly awful, full of an intense tone of condescending ridicule!
I had asked several professionals, within the field, about the comme-il-faut about the rolling of wallpapers; their typical response was that normal custom is upside-up, yet they admitted, that one cannot be certain of this to be the case. Therefore, we admit it was a mistake that our painter did not check twice or ask us beforehand, instead of going by the usual logic of rolling-direction, but Sven frankly and rudely described him as a total id.. for having made the mistake of turning the pattern upside-down!
We were very sad and devastated to have had this misfortunate loss with the wallpapering process of a very expensive wallpaper and the arrogance and condescendence of Sven Rohleder most certainly added to our discomfort. Not only did he shake of any responsibility, he failed to show the slightest touch of understanding and empathy for our loss. His response was on the contrary full of negative exaggerations and sarcasm and intensely intending to ridicule us and our painter/wallpaper-hanger!
After this we will make sure never again to do business with this company "Wallpapers from the 70s" or "Tapeten der 70er", and make sure to advice others to not risk such an unpleasant experience either!
6. Jänner 2020
Bewertung ohne vorherige Einladung