I have an awesome experience. Customer service was great. I had zero issues from creating my order all the way to getting connected. The team took less than a week to get me connected and sorted ou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had a beautiful experience with one of your consultant today. She solved my problem which took days for other consultant to solve. She went an extra mile for me and I'm happy with her service. Her n... Mehr ansehen
Web Africa are disgusting. Please be aware as they never make you aware of cancellation fees of R995, no contracts, even if router is returned within the 20 day period, money is removed from... Mehr ansehen
I was switching one service provider i was not happy with to the current one and surprisingly the experian was such a success in a few days after payment was completed. Thanks to the webafrica team fo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Kontaktinformationen
Südafrika
- 021 464 9555
- www.webafrica.co.za
3,8
Gut
17 883 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 79 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Fast and friendly service
Fast and friendly service
2. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hey Morne,
A welcoming experience and attentive service can make all the difference. We appreciate you sharing your rating and recognising the care that goes into assisting our clients. We’ll continue working to make every interaction a worthwhile one.
Keep your account and service details within easy reach with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Friendly and good customer service…
Friendly and good customer service technicians.
2. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Frieda,
Having approachable people on hand, both in customer service and technical support, makes a real difference when you need assistance. We’ll keep that same care at the heart of every interaction.
For convenient access to your account and service tools, download the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Already had a line so the activation…
Already had a line so the activation process was super quick! No phone calls needed :)
2. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Botlhale,
It’s always a bonus when an existing line means you can get up and running without a drawn-out process. We’re glad the activation could be handled so smoothly, with no need for phone calls along the way. We’ll keep making it easier to get your Webafrica service going.
Manage your account and service details whenever it suits you with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
I was switching one service provider i…
I was switching one service provider i was not happy with to the current one and surprisingly the experian was such a success in a few days after payment was completed. Thanks to the webafrica team for quick and easy accessible services
2. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Beekay,
Changing providers can come with a few uncertainties, so it’s rewarding to know your move to Webafrica came together without a lengthy wait. We appreciate the opportunity to earn your trust and make the transition a worthwhile decision. We’ll continue working to deliver service that gives you confidence in your choice.
Stay on top of your account and connection with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Ur services is splendid and would…
Ur services is splendid and would definitely refer someone
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hello Tshirufho,
A recommendation from a happy client is something we never take for granted. Thank you for putting your trust in Webafrica and considering us worth sharing with others. We’ll keep raising the bar and giving you more reasons to recommend us.
Everything you need to manage your service is at your fingertips with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Had a little challenge but it was…
Had a little challenge but it was resolved quickly.
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Saziso,
We’re glad to hear that, although you experienced a small challenge, our team was able to resolve it quickly. Thank you for your patience and for giving us the opportunity to assist. We appreciate you taking the time to share your experience!
For added convenience, you can manage your services and access support through the Webafrica app. Simply search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
They were on time,,, great service
They were on time,very respectful,lovely service overall
2. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Antonio,
We’re so pleased to hear that everything went smoothly! It’s great to know the team arrived on time, treated you with respect and provided such lovely service. We appreciate you taking the time to share your experience and for choosing Webafrica.
You can also manage your services and access support on the go with the Webafrica app. Simply search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
Antwort von Webafrica
Hi Thulani,
We’re so glad to hear you’ve had an excellent experience with Webafrica! We appreciate you taking the time to share your feedback and for choosing us as your connectivity partner.
You can also manage your services and access support while on the go with the Webafrica app. Simply search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
I have an awesome experience
I have an awesome experience.
Customer service was great. I had zero issues from creating my order all the way to getting connected. The team took less than a week to get me connected and sorted out. Looking for the best fibre lines to use was a swift process. Everything was extremely seam less .
I would absolutely recommend.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hey Caroline,
A smooth start to a new fibre service makes all the difference, and we’re pleased everything came together so well from your initial order through to activation. It’s rewarding to know our teams helped make the process straightforward and kept things moving without unnecessary delays. We look forward to keeping your connection experience just as dependable.
Manage your account and keep track of your service with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
The service was good but it took time…
The service was good but it took time to send us the new reference number and today I paid for data which is R440 and inquired for the new password which we got and customer service was quick to respond and assisted us well we got the new password thank you
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hello Nqobile,
We’re pleased our team was able to assist with your password query and get you the information you needed. We also recognise that the wait for your new reference number added some frustration, and appreciate your patience while that was being sorted out. We’ll keep working to make the steps involved in managing your service as smooth and timely as possible.
For convenient access to your account and service details, download the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Antwort von Webafrica
Hey Stian
Thank you for the great feedback! 💗 We’re glad our team got you set up quickly and made getting started with Webafrica a smooth experience. We hope you enjoy your service and many happy hours of staying connected. You can also explore the Webafrica app for convenient access to your account and support. Thanks for choosing us!
Warm regards,
Webafrica Crew
Fast service and efficient customer…
Fast service and efficient customer satisfaction
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hey Themba,
We’re committed to making every interaction count and ensuring customers feel well supported. It’s encouraging to know our service has made a positive impression, and we’ll keep raising the standard in the way we assist our customers.
Stay in control of your account and service with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Antwort von Webafrica
Hello Phila,
We’re glad Webafrica has made a positive impression. We’ll keep working to earn that confidence through dependable service and support whenever you need us.
Stay connected to your account and service tools with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Quite possibly the most incompetent and…
Quite possibly the most incompetent and unethical company I have ever had the displeasure of dealing with. They are right up there with Telkom.
Webafrica advertises and sells a Cybersmart fibre service despite the necessary infrastructure apparently not being in place. They then fail to install the service but somehow have no problem debiting my bank account every month for a service I cannot use.
Trying to resolve the issue is an exercise in absolute frustration. There is seemingly no way to speak to an actual human being. Instead, you are forced to spend hours interacting with an utterly ineffective AI chatbot that takes forever to respond, only to close the conversation if you don't reply within ten minutes. Apparently, their customers are expected to wait around all day for a chatbot.
The complete lack of accountability, transparency and basic customer service is astounding.
I would strongly advise anyone considering Webafrica to think twice. Based on my experience, this is a company that seems far more interested in collecting monthly payments than actually delivering the services it sells.
I genuinely hope their business model catches up with them.
2. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hello Shane
We recognise how frustrating it is to be waiting for a fibre installation while still facing monthly billing concerns. We've reached out to the Cybersmart Activation team to review your order status and the concerns raised. They'll email you directly with an update and the next steps to help move this forward.
Warm regards,
Webafrica Crew
My experience was great
My experience was great ! My WiFi got put back on as soon as I proceeded with payment
1. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hello Jaime,
We’re glad getting your service restored was a smooth experience. Having your connection back without unnecessary delays makes managing your account that much easier, and we’ll keep working to make service-related processes as straightforward as possible.
Manage your services on the go with the **latest app version of the Webafrica App**, keeping your account and connection tools close at hand.
Warm regards,
The Webafrica Crew
Your service is very good
Your service is very good, I got connected within few minutes after placing my order, thank you very much and keep up with your good work 👍🏽
1. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Bongumenzi,
We’re thrilled your Webafrica journey got off to such a smooth start! Getting connected without a lengthy wait makes all the difference, and we’re glad our team helped make that happen. We’ll keep working to make getting online and staying connected just as straightforward.
Pop over to your app store, search **“Webafrica”**, and download the **latest app version** to get started. 🚀
Warm regards,
The Webafrica Crew
Service was great and fast and not too…
Service was great and fast and not too much hassle
1. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hey Nazme,
We’re glad your experience with Webafrica was a smooth one. Keeping things simple and removing unnecessary hurdles makes a real difference, and we’ll continue working to make managing your service as straightforward as possible.
Your account, your way. Search **“Webafrica”** in your app store and download the **latest app version**. 📱
Warm regards,
The Webafrica Crew
I paid on a Tuesday the came to install…
I paid on a Tuesday the came to install my fiber on Thursday, their technicians came exactly as the agreed time and they were quick didn’t take forever to install. Even after that they kept on checking if my fiber is working perfectly. Was happy i dont wanna lie
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Asisipho,
What a wonderful start to your Webafrica journey! We’re pleased our installation team made such a positive impression, and that the follow-up checks helped ensure everything was working as it should. Taking care of the details, from the initial appointment through to getting you settled online, is what we want every client to experience.
**Explore the Webafrica App Guide** to discover convenient ways to manage your service.
Warm regards,
The Webafrica Crew
Very Unhappy Vuma Client
I wish to formally lodge a complaint regarding the unacceptable service I have received from Vuma following the payment for my internet installation.
After making the required payment for the installation, I received an email confirming that the activation process had been completed. I was subsequently provided with my username and password, which led me to believe that my internet connection was ready for use. However, despite these confirmations, my internet line has never worked.
What has made this experience particularly frustrating is the complete lack of effective customer support. I made numerous attempts to contact Vuma telephonically and had to try countless contact numbers before eventually getting through to someone. I was then advised to contact a WhatsApp number, which did not work. I was subsequently directed to Vuma's website, where I engaged with multiple representatives in an attempt to resolve the issue.
Unfortunately, none of these interactions resulted in a solution. Instead, I was repeatedly referred from one representative to another, with each new person asking me to explain the entire problem again. This repetitive and inefficient process has wasted a considerable amount of my time and has left me feeling frustrated, inconvenienced, and completely unsupported as a paying customer.
To date, my internet line remains non-functional, despite the required payment having been made and the activation having supposedly been completed. I find it unacceptable that a customer can fulfil their financial obligations while receiving no usable service and no meaningful assistance from the service provider.
As a customer, I believe I am entitled to reliable service, professional communication, and effective support when a problem arises. The experience I have had with Vuma falls significantly short of these reasonable expectations.
I therefore request that this matter be urgently investigated and that Vuma provide me with the following:
An immediate resolution to the technical issue and full activation of my internet service.
A clear explanation as to why my line was confirmed as activated when it has never worked.
Appropriate compensation, a credit, or a refund for the period during which I have been unable to use the service I paid for.
A formal response outlining the steps Vuma will take to resolve this matter and prevent similar experiences for other customers.
I would appreciate this complaint being escalated to the relevant department or management team, as my previous attempts to obtain assistance through the normal customer service channels have been unsuccessful.
I trust that Vuma will treat this complaint with the seriousness it deserves and take accountability for both the service failure and the poor customer experience. I look forward to receiving a formal response and a satisfactory resolution without further unnecessary delays.
Kind regards,
A dissatisfied Vuma customer
Shenaaz Manefeldt
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hello Shenaaz,
We can understand your frustration at not being able to get connected after activation and the amount of effort you've had to put into seeking assistance. After receiving confirmation that the service was active, it's understandable that you would expect to be online and supported when things didn't work as expected. Every client deserves timely and effective assistance when reaching out for help, and it's clear that this has not been the experience you've had.
To help move the matter forward, we've requested that our Onboarding Team reach out and assist with the setup and activation of the service. The team has been made aware that you're still unable to connect despite the activation being completed and has been asked to review the matter and provide the necessary assistance.
We appreciate you taking the time to share your experience and trust that the team will engage with you as soon as possible regarding the way forward.
Warm regards,
The Webafrica Crew
Very good service
Very good service, especially with customer care and service delivery, I recommend to everyone who looks to get good wifi
1. November 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Delvin,
We’re thrilled to hear that you’ve had such a positive experience with our customer care and service delivery! Thank you for recommending Webafrica to others looking for reliable Wi-Fi. Your support means a lot to us.
You can also use the Webafrica app to conveniently manage your account and services from your phone.
Warm regards,
Webafrica Crew.
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