westdrive.co.uk Bewertungen 

If I'd read the reviews from people who have purchased pre-owned cars before I visited this company, I might not have bothered. We decided on a Toyota Yaris Cross which was the vehicle we had been looking for. It drove well on the test drive and we were promised it would be fully valeted when we went back to get it. When we returned to pick it up it was obvious that it had not been valeted and given that "final little polish" as we had been promised. The "doggy" smell which was there when we test drove it was still present along with rubbish from the last owner. The large sticky patches from the last owner's road cam were still stuck to the front and rear windscreen which did not come off easily. The mats which had been present on the test drive were tucked away in the boot and had big muddy prints on them. As I had driven some distance to get the car I decided to take it and talk to the salesman who had sold me the car (he was on holiday). The salesman, Stuart, phoned me to enquire how it had gone, I told him of my disappointment, he said he would speak to his manager and get back to me in a few minutes. He didn't bother and after 4 phone calls which were not returned I gave up. Fortunately the car has been ok since we got it but that was no thanks to WestDrive Braintree.

Car blew up within a month of purchase. Took back to them to repair which took weeks. Then returned after having a dpf change, since it was returned the EML is having issues. Car has been to them on numerous occasions and every time they’ve “fixed” it after having it for weeks the light reappears after 24 hours. They are now refusing to repair the issue as it isn’t cost effective for them, so I am stuck with a car with an EML light on which I’ve paid through the nose for. Have said they would take the car back but would be keeping my deposit due to milage driven (despite a chunk of them miles being driven by themselves) which dosent solve the issue of me having no car and being out of pocket to be able to get a new one and having 2 young children and 2 jobs I need to be able to attend. The man in their legal department is rude and unhelpful. Wouldn’t advise anyone to get a car from them. Absolutely horrendous company.

Booked a test drive with Westdrive to potentially buy an MX5 a week ago, with confirmation that there was a vehicle ready for me to take out today.
Received a text message from them this morning cancelling the test drive stating that the vehicle was no longer available.
Why wait till the day, were they not aware yesterday before they closed?
I’ll look elsewhere for the sale.

Extremely poor attitude from sales manager: rude, arrogant and abusive to my mother in law.

Brought a used car from Westdrive Braintree in 2024, within weeks it had lights on the dashboard and was overheating, I had it back multiple times for “repair” and each time it was sent back to me not repaired, and the car would start showing different symptoms of overheating, bubbling coolant and water rushing about. After the second time they had it I took it to an independent mechanic who diagnosed a failed head gasket and the water pump was jammed full of silicone. Kia told me they then replaced the head gasket but the symptoms persisted. I am shocked and appalled they would repeatedly send me back a broken car and were satisfied for me to drive this around with my young children in. After further attempts at repair, they eventually stopped replying to all my phone calls and emails so I filed a claim with the small claims court, I won only a 3rd of my money back on the vehicle as over the almost 2 years this was ongoing I had increased the mileage on the car, absolutely no consideration for my time I spent driving backwards and forwards to this place on my days off, and never received anything close to an apology. In the small claims court Kia wanted to keep the vehicle as well as only give me a small pay out and was led to believe this car would be scrapped. I can see on the DVLA website they have now MOT’d this car again and there own garage and expect I will see this car being drove around the local area or back up for sale soon. If you want a reliable car and good customer service absolutely avoid this place.

We bought a new Mazda 3 from Westdrive in Sept 2024 and paid £399 for GardX paint protection, sold to us as additional paintwork protection and making cleaning easier. Within months the finish was hazy with white spots. A professional detailer with 14+ years' experience inspected it the following April and said the GardX application was "one of the poorest he had seen", with sticky patches and run marks.

When we raised this, Westdrive blamed bird droppings, tree sap and even discharge from electricity pylons despite the car being one of three Mazda's we own and the only one affected and never parked under trees.

WestDrive agreed to reapply GardX as a "goodwill gesture" in May 2025. The same detailer inspected it again afterwards and found fresh marring, scratches and swirls.

From September 2025, Westdrive stopped responding meaningfully to emails, letters and calls. With no other option, we took the matter to the Small Claims Court. It was eventually resolved on 16 July 2026 during court mediation, nearly two years after the original purchase, with both parties agreeing to compromise the dispute (Westdrive made no admission of liability) and £500 paid to us to cover the cost of removing and reapplying the GardX.

Two applications, two sets of problems and a company that stopped engaging when we tried to resolve it directly.

Bought 6 cars from westdrive in process of buying our 7th after having our sportage stolen and family members have bought cars both kia and other makes.. Danny the sales rep we deal with is brilliant.
We loved all our kia's 2 proceeds 1 rio 2 sportage and a fiesta for our son now buying an xceed.

Peter the manager has been very helpful after a few issues with our sportage previously .
we've always had ours cars services here since buying new in 2009..
Speak to Danny if thinking of purchasing old or new ..
Kia warranty is very good and the build quality just gets better..you can't please everyone but we found them very good .
Ryan the service manager needs to up his game a bit but the others in the department are very helpful. But not put me off with services and warranty claims.
Cars are well prepared before picking up once bought and few things asked to be done presales are always done to our satisfaction. Can't wait to pick up the new car

Absolutely shocking customer service from 2 members of staff. So rude, and they clearly didn't care. This was on 2 occasions, one when we actually were on site viewing a car, and then received even worse attitude and rudeness over the phone when we called them the next day to clarify a couple details.

As a result we will not buy a car from them and now have taken our business elsewhere. In a world where you have lots of options... why choose to part your money with Westdrive Braintree.

To Management, please take note of the hundreds of terrible reviews across multiple platforms, and do something about it. Since discussing our experience with friends, we have found we are not alone in our views.

Brought a second hand vehicle from here & can't fault the vehicle or the service. Brilliant communication from my initial enquiry, through the test drive & throughout the buying process.

Collection of a motability, half an hour still sat waiting for it to be brought down from compound, said would chase it up, nobody been back to say how long?

Worst car buying experience in 40 years of motoring. Bought a 23 plate £25k Kia a year ago & it’s been in for repairs for 5 months of that time. Dealership showed zero interest in a car that has a dangerous major fault. Currently in for repairs again.

We Had a Kia Stonic serviced over £550 please do not use this dealership for service work they are a complete rip off. We are now looking at selling the car and never to use Kia again.

Would give this company zero stars if could. Brought a car with them had multiple faults and been in accident. Engine management light was on when received it. Sales avoided our calls, tried to fob us off. My car was traded in, which they've sold at auction but I've received no money for it. Gave £100 deposit never returned.
I would not recommend this dealership steer clear.

Extremely poor pre-delivery inspection, faults not taken seriously. I brought a nearly new Skoda from Braintree Westdrive, the salesperson did not know the vehicle and service technician couldn’t reset the service trip on the vehicle. On my way home I took the vehicle to a Skoda dealership to reset the service interval. If you are buying another brand than Kia or Mazda do not go through Westdrive.

Last year, we purchased our vehicle from this garage. One of the primary reasons we chose a Kia was the 7-year warranty, with the option to extend for additional year. This warranty was a key factor in our decision and gave us confidence in both the vehicle and your dealership.

Unfortunately, our experience since the purchase has been unacceptable.

Upon receiving the service book, we discovered that no service information had been completed. When we contacted the garage, we were provided only with a small screenshot as evidence of service history. This is clearly insufficient and falls far below the professional standard we would expect from an authorised dealer.

This year, during the MOT, several serious issues were identified. We were advised that the repairs could potentially be covered under warranty. However, we are currently unable to proceed with the warranty claim because we have not been provided with the correct and complete documentation required.

After repeated attempts to resolve the matter, the After Sales Manager eventually sent copies of service invoices. Regrettably, these documents do not meet the warranty requirements. The garage prepared to carry out the repairs has confirmed that the paperwork provided is not acceptable for processing the claim.

Communication throughout this process has been extremely poor. We have had to chase the After Sales Manager for updates. If we do not initiate contact, no communication is provided. We have been promised that the required documents would be sent “by the end of the day,” only for nothing to be received. When we follow up, we are told that information is still being awaited. This pattern has repeated several times.

The lack of organisation, accountability, and proactive communication is deeply concerning — especially given the seriousness of the repairs required and the fact that this relates directly to a warranty that influenced our purchase decision.

Make sure you carefully check all documentation before agreeing to the deal, as the dealer is not trustworthy.

Avoid this dealership at all costs. I recently purchased a car and part-exchanged my old one, with a clear agreement that I would receive £500 upon providing the spare key. I made it absolutely clear that I was going on holiday for two weeks — and at NO point did anyone mention a deadline, time restriction, or condition of any kind. There is no contract, no written clause, no verbal agreement stating I had 14 days. Nothing.
When I returned from holiday, I handed over the spare key exactly as agreed. The dealership then refused to pay the £500, hiding behind a made-up time limit they cannot evidence in any way. It is dishonest, unprofessional, and frankly feels like a deliberate attempt to withhold money they owe.
Their aftercare is non-existent. Colin (Salesman) only interested in getting his commission!! Emails ignored, calls avoided, zero willingness to resolve the issue. Once they’ve taken your money and waved you off the forecourt, you’re on your own.
I feel completely misled and cheated, and their behaviour shows a total lack of integrity. If this is how they treat customers, I strongly recommend steering well clear of this place.
(Obvious Cowboys at play here as they had made a significant profit on obtaining a spare key)

Just bought a lovely Mazda CX 30 and very pleased with my car and the helpful and friendly service I received. Very good PX price on my 'old' car - Joe T in sales was great - had a minor issue on collection - very professional in the service dept - issue quickly sorted without any fuss

Avoid avoid avoid. Customer service appalling, staff rude- Colin with a couldn't care less attitude. Car was in a worse state when going to collect when first viewed after work carried out on it. I have never experienced and made to be felt so belittled . Managing Director has not even acknowledged my complaint . Financially out of pocket and no car to show for it ..Disgusting!

What I can I say apart from how disappointed I am in Kia westdrive Braintree.
My husband brought a nice Nissan Qashqui from the dealer as it was perfect for my family and had 360 cameras on which made it easier for me to drive/park. Since owning the car it’s been back 3 times for the air conditioning and 3 times for the stereo. The car has been with them now for 8 weeks and I’ve only had car about 14 weeks so they have had car longer than I have. I wanted car to take kids out during summer holidays mainly but it’s been with them this time for nearly 6 weeks and I have a estate car which is big and no front cameras or sensors so scared to use on my own. The stereo has been away twice for repair but has come back both times and still not working correctly. I just want my car back and enjoy it. My husband asked for some sort of compensation for all the hassle we have had and all they offered was 6 months extra warranty but I feel like this isn’t right as he’s been paying finance for 2 months and we don’t have car we brought. Yes they have gave us a loan car but it’s not my car.
He emails and doesn’t get replies and all we want is for me to get my car back.
I would stay away if you’re thinking of buying a used car from these people as they don’t seem to care about the customer.
We are now considering legal action as feel like the car is not fit for purpose and feel like it’ll be unreliable.

I am so disappointed with the purchase of my used Nissan Qashqui from Kia. It all started from the minute I viewed the car. I noticed a coupe of things needed to be sorted one being some nasty scratches on side of car and from parking sensors corroded the sales man told me he would get a smart repair on side of car and get sensors sorted. I emailed twice before collecting car to see if these had been done and never got a reply! on collecting car the sensors where not done and he said they machine polished scratches but I could still see them and now after a month the polish has worn off and they look horrible again.
Next think I drove home and it was hot so put air con on and it didn’t work so I emailed the sales man straight away and surprise never got a reply. I booked in for it to be looked at and they said there was zero gas and they topped up gas and did a pressure test and it seemed fine. Two weeks later air con not working again and my washer jets stopped also so had to book in again. I had to wait over two weeks for loan car as I live out of town. I turned up to leave car for repair and also let them know my CD player isn’t working. They said they will look at this also. They had two loan cars sitting in car park and they give me a tiny little car which really wasn’t big enough for me (6foot 3) my two teenage children and my baby. I couldn’t even get push chair in boot. I got a email next day with breakdown of repairs saying I needed to pay £400 odd pounds. I’ve only had car 5-6 weeks so called them up and they said they would speak to manager and see what they can do. They come back to me saying they would cover repair bill. I popped in next day and car needs parts so told me I had to give loan car back and take mine with no stereo in which is camera for parking etc so my wife wouldn’t feel safe driving it. I was told after a bit of moaning I can keep loan car for couple more days but again I told them it’s not big enough for my family. I’m very disappointed as I brought from main dealer to get a good service but feel like car is going to be unreliable as things keep going wrong and I’m not happy with way I was lied to at start. I will definitely not recommend west drive to anyone I know.