Once I ordered I heard nothing back no name of courier etc. Even though your initial email stated I would recieve the tracking info. A week later I contacted you only to find out the courier has bee... Mehr ansehen
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Das sagen Bewerter
I have no problems with White Horse Energy , it was the courier company I could not get through to and not yourselves. As usual your logs came high quality and well packed today. Unfortunately the cou... Mehr ansehen
Unternehmen hat geantwortet
Ordered my winters pellet, easy to do, but I forgot to put restricted access. I rang to add it to my order, I was told it had been added,but when the delivery company called to arrange delivery luck... Mehr ansehen
Unternehmen hat geantwortet
A truly fantastic service, from.the ease of log location on the website to ordering and then within a week I am contacted to arrange delivery. Keep up.the fantastic work. Thank you for the mega crate... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's pre-eminent distributor of solid biomass in log and pellet form to domestic customers throughout the UK
Kontaktinformationen
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Vereinigtes Königreich
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,1
Gut
2992 Bewertungen
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Communication needs inproving…
Once I ordered I heard nothing back no name of courier etc. Even though your initial email stated I would recieve the tracking info. A week later I contacted you only to find out the courier has been trying to contact me. I had not received no call , after the phone call I then received an email from the courier giving me a delivery date. In the end the logs were delivered . Quality was OK.
My only ask is that If you hear from the supplier about having problems contacting the buyer, for you to drop a note to the customer to inform them.
17. Juli 2026
Rubbish delivery experience
Pellets are great but sadly, yet again, delivery was a problem. Bags had slipped sideways on the pallet so couldn't be unloaded by the driver. What a palaver.
24. Juli 2026
Quick and easy ordering process
Quick and easy ordering process, Customer service good when I called with a query.
19. Juli 2026
Antwort von White Horse Energy
Hi Joanne
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you found our ordering process quick and easy, and that our customer service team was able to assist you with your query. Providing a smooth experience and helpful support is something we strive for every day.
We truly appreciate your feedback and look forward to serving you again soon!
Kind regards, ML CS Manager
BROKEN PROMISES
VERY UNHAPPY PAID FOR PREMIUM DELIVERY AND KEPT GETTING NUMEROUS STORIES YET NO LOGS
17. Juli 2026
Antwort von White Horse Energy
Dear Mr. Sopp,
I would like to sincerely apologize for the experience you had with your recent order.
After speaking with you, I completely understand your frustration. You paid for premium delivery with the expectation that your order would arrive on the specified day. Unfortunately, not only did your order arrive the following morning instead, but there was also a lack of communication to keep you informed of the delay. We recognize that this did not meet the standard of service you expected or deserved.
Thank you for taking the time to speak with me and for sharing your honest feedback. We truly appreciate you explaining what went wrong, as it helps us identify where we need to improve. Your comments regarding the poor communication have been taken seriously, and we will use this feedback to ensure we provide a better experience for our customers going forward.
I also want to thank you for your understanding during our conversation and for the positive feedback you gave after we spoke. We genuinely appreciate the opportunity to address your concerns.
Please accept our sincere apologies once again. We value your business and look forward to providing you with the excellent service you expect and deserve on your future orders.
Kind regards, ML CS manager
Always a pleasure ordering from you.
Always a pleasure ordering from you.
Quick easy and value for money.
24. Juli 2026
Antwort von White Horse Energy
Thank you for your kind review and for choosing White Horse Energy.
We're delighted to hear that you were happy with both our service and products. Customer satisfaction is very important to us, and it's great to know we've met your expectations.
If you have a moment, we would really appreciate it if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you once again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Antwort von White Horse Energy
Thank you for your review and for choosing White Horse Energy.
We're pleased to hear that you found our prices competitive and that your delivery arrived promptly. It's especially great to know that the delivery driver was helpful, as we always strive to provide excellent service from order to delivery.
If you have a moment, we would be very grateful if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you in the future.
Kind regards,
The White Horse Energy Team
The wood seems good as was the ordering…
The wood seems good as was the ordering experience. What needs to be improved is keeping the customer informed during the delivery process, I thought this was poor
20. Juli 2026
Antwort von White Horse Energy
Thank you for your review! ⭐⭐⭐⭐
We're pleased to hear that you found the ordering experience straightforward and that you're happy with the quality of the wood.
However, we're sorry to hear that the delivery communication did not meet your expectations. We understand how important it is to keep customers informed throughout the delivery process, and we appreciate you highlighting this area for improvement. Your feedback is valuable and will help us continue to improve the overall customer experience.
Thank you for taking the time to share your thoughts with us. If you have a moment, we would be grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your feedback, and we hope to serve you again in the future.
Kind regards,
The White Horse Energy Team
Prompt and efficient delivery
Prompt and efficient delivery. Product exactly as described and well packed.
12. Juli 2026
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with the prompt and efficient delivery of your order. It's great to know that the product arrived exactly as described and was well packed for transit.
We really appreciate you taking the time to share your experience. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Fast service at competitive price
12. Juli 2026
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with our fast service and competitive pricing. Providing great value alongside a smooth and efficient customer experience is something we strive for, so it's wonderful to know we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Excellent service.
12. Juli 2026
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you received excellent service. Providing our customers with a great experience is always our goal, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Was punctual and very helpful
19. Juli 2026
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that our delivery service was punctual and that our team was helpful. We know how important reliable service is, so it's great to know that your experience met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with our fast delivery, competitive pricing, and hassle-free service. Providing great value and a smooth customer experience is something we strive for, so it's wonderful to know everything went to plan.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
My purchase was very good
My purchase was very good. I received everything in time only 2 days after I placed my order the driver called me to inform about the delivery and everything went smooth. Good service and a product with a good quality. I will order again next year.
17. Juli 2026
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were so pleased with your purchase and overall experience. It's great to know that your order arrived within just two days, that the driver kept you informed about the delivery, and that everything went smoothly from start to finish.
We're also pleased to hear that you were happy with the quality of the product and the service you received. Knowing that you plan to order from us again next year is the highest compliment we could receive.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again next year.
Kind regards,
The White Horse Energy Team
A truly fantastic service
A truly fantastic service, from.the ease of log location on the website to ordering and then within a week I am contacted to arrange delivery. Keep up.the fantastic work. Thank you for the mega crate of Ash logs...
9. Juli 2026
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you had such a positive experience with us, from finding the right logs on our website through to placing your order and arranging delivery. We work hard to make the whole process as simple and straightforward as possible, so it's wonderful to know that everything went smoothly for you.
We're also pleased to hear that you're enjoying your Mega Crate of Ash Logs. Thank you for your kind words and encouragement—they mean a great deal to the team.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with the service you received. Providing a great experience for our customers is always our goal, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our service to be very efficient. Providing a smooth and reliable experience for our customers is always our goal, so it's wonderful to know that we delivered on that for you.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Excellent product quick delivery easy…
Excellent product quick delivery easy to order. Really pleased gone back to using palletways to deliver. Drivers are amazing really helpful and u can book delivery day online with them
16. Juli 2026
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with the quality of the product, the quick delivery, and the ease of ordering. It's especially great to hear your positive feedback about the delivery service.
We're pleased that the delivery experience met your expectations and that the driver was so helpful. Being able to book a delivery day online is a valuable convenience, and we're glad this helped make the process even smoother for you.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Delivered in a timely manner
Delivered in a timely manner, wood as described, no nasty surprises. Will use white horse again.
15. Juli 2026
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your order was delivered in a timely manner and that the wood was exactly as described, with no unexpected surprises. We work hard to ensure our customers receive high-quality products and reliable service, so it's wonderful to know that we met your expectations.
It's especially pleasing to hear that you would choose White Horse again in the future—there's no better compliment than a returning customer.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Good information regarding delivery…
Good information regarding delivery times and a very helpful delivery driver who managed to get the pallet into a pretty tight position.
13. Juli 2026
Antwort von White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were kept well informed regarding your delivery and that the process went smoothly. It's especially great to hear that the delivery driver was able to position the pallet in a tight space and provide such helpful service.
We know how important clear communication and reliable delivery are, so we're pleased that both met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
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