WindowEstore.com Bewertungen 437

•

4,8

Lieferant von PVC-Fenstern

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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Came in fast, and the window is in good shape. Some deep scratches on the inside of vinyl so it has to be painted. Beside that it looks good but not going to be in stalled for four weeks and then we w... Mehr ansehen

Unternehmen hat geantwortet

They make the process smooth and easy. The instructions on their website are crystal clear. I also appreciate the confirmation of the order and how the measurements were taken prior to manufacturing.... Mehr ansehen

Unternehmen hat geantwortet

Pending satisfactory resolution. Some of the Windows were missing weep hole covers/ the latches used to open for cleaning, however they have assured me they will be sending the missing pieces. Window... Mehr ansehen

Unternehmen hat geantwortet

Ordered 2 replacement windows on Sept 11th and picked them up in Athens Ga on September 27th. 16 day turnaround much sooner than I expected. DIY installation was easy with these windows and windows we... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

Vom Unternehmen geschrieben

WindowEstore is the #1 online seller of high performance energy efficient windows & sliding glass doors custom built to maximize energy efficiency, sound-dampening, and security. Get the highest quality windows and sliding glass doors at the best prices by buying direct with our easy ordering tool. The oldest and most trusted online window and sliding glass door dealer in the nation!

Kontaktinformationen

1912 West Anderson Lane Suite 208B, 78757, Austin, Vereinigte Staaten
855-290-6366
customerservice@windowestore.com
www.windowestore.com

4,8

Hervorragend

437 Bewertungen

5 Sterne

4 Sterne

3 Sterne

2 Sterne

1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

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Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

19. Juni 2023

Well crafted and reasonably priced

The windows were manufactured to the exact measurements provided. They appear well-crafted. Installation was as expected. We purchased 5 basement replacement windows. They were delivered on time and the price was reasonable with promotional discount.

This is our second purchase from WindowEstore. Our first were a pair of fixed glass windows for the basement.

6. April 2023

15. Juni 2023

If you want to DIY your windows…

If you want to DIY your windows Windowestore is definitely the way to go. Excellent results and if you need special shape windows, don’t hesitate to ask. I was concerned I need to get someone to replace those, but Derek was able to accommodate all my needs. Very happy with the results and service throughout!

1. Juni 2023

Antwort von WindowEstore.com

28. Aug. 2024

Thanks so much for the wonderful review! We appreciate your business very much!

7. Juni 2023

Customer service is the best as well as…

Customer service is the best as well as the window quality!

31. Mai 2023

Antwort von WindowEstore.com

28. Aug. 2024

Thanks so much for the wonderful review! We appreciate your business very much!

31. Mai 2023

24. März 2023

Antwort von WindowEstore.com

28. Aug. 2024

Thanks so much for the wonderful review! We appreciate your business very much!

22. März 2023

I’m not happy camper about it since I…

I’m not happy camper about it since I ordered last month ( February ) and I asked for construction window but I got replacement window smh I did called them and asked for refund but they said it cannot refund so they’re going to sending me another one for free cuz it’s wrong kind !!! I haven’t heard from them since 2 weeks now . That why I gave one star for that and I won’t order more windows from them .

22. März 2023

Antwort von WindowEstore.com

23. März 2023

Whenever we receive a window order we always call each customer back and review their order with them. We do this for accuracy, to make sure we provide the customer with exactly what they want and need, and to make any changes to the order should the customer have made a mistake. This customer ordered a replacement style custom sized window. We confirmed with the customer that she did indeed want a replacement style window and NOT a new construction style window with nailing fins. She confirmed that she wanted the replacement style window that she ordered. A few weeks later, when she went to pick the window up, she called back and said the window she was picking up was a replacement style window and that she had ordered a new construction style window. Her original order was for a replacement window and when we called her back to review her order with her, she confirmed that she wanted the replacement window and NOT a new construction window. There's no difference in price between a replacement window and a new construction window so during our call back and review of her original order, if she had wanted to change her order to a new construction window with nailing fins instead of the replacement window she ordered we could have done so easily and quickly with absolutely no charge to her.

When she called back complaining that we had sent her the wrong window (she denied ordering the replacement style window) we told her that we have a snap in nailing fin trim available that will snap into the frame of the replacement window basically making her replacement window a new construction window. Easy fix. We said we would send her that trim at no charge to her. She was very happy that we had a solution to her problem.

After our conversation with her, we immediately ordered the snap in nail fin trim and then emailed her a couple of days later with an ETA on when the trim was to be delivered. We talked with her on 3/08, we ordered the trim on 3/08, we then emailed her on 3/10 with the ETA info. The ETA email states that the trim is to be delivered on 3/31. Today’s date is 3/22 so we emailed her 10 days ago with the delivery info on the trim. Customer is stating in her review that she has not heard from us in the last 2 weeks.

This is one of those situations where we've done everything right and absolutely nothing wrong and found a simple solution to correct her mistake but for some reason beyond our knowledge the customer chose to give us a one-star review.

The main reason we call every customer nationwide back and review their order with them is to avoid situations like this. If a customer makes a mistake on their initial order it’s no big deal. It’s super easy for us to correct those mistakes during the order review process. We’re very easy to work with and one of the reasons we’ve become the #1 online window dealer in the nation is because we provide the absolute best customer service before, during, and after the sale.

15. Feb. 2023

Good customer service.

30. Jänner 2023

Antwort von WindowEstore.com

28. Aug. 2024

Thanks so much for the wonderful review! We appreciate your business very much!

13. Feb. 2023

Quick turnaround

29. Jänner 2023

4. Feb. 2023

Waited until my second order was filled…

Waited until my second order was filled before reviewing just to see if it was a one time deal but the second order went just as good as the first. Great company. Very helpful. Got exactly what I ordered in a timely fashion. Have more windows to do and I'll be ordering from them again.

9. November 2022

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