Yorkshire Housing Bewertungen 

535
•
TrustScore 4.5 von 5

4,5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Fantastic experience getting my Grandma moved into a Yorkshire Housing Retirement Scheme. Katrina, Scheme Manager at Garden Court, has been an absolute star. Right from the first point of contact, she... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ronnie and Karen were an absolute pleasure. Ronnie led us through from the original offer phone call all the way up to the move in day and he's a really lovely gent, really friendly, easy to communica... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Would like to thank Ronnie and Karen for fabulous care and service they have provided myself ,must admit Ronnie was really helpful and funny 😁 and helped me settle into my new home with Yorkshire Ho... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have recently contacted Yorkshire Housing durle to a very delicate family matter. I spoke with a young girl called Jade. Her empathy and understanding deserves praise. I honestly belive she really c... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Wohnungsgesellschaft

Vom Unternehmen geschrieben

Yorkshire Housing is biggest housing association based solely in Yorkshire, we're Yorkshire through and through. We own and manage around 20,000 homes across the region. This includes older person’s accommodation and homes for low-cost rent (social and affordable homes).


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

535 Bewertungen

5 Sterne
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3 Sterne
2 Sterne
1 Stern

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4,5

Alle Bewertungen

(535)

172 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Housing

Ellie was great.she more than helped me gather all the paperwork I needed and was very patient as it took a while.explained everything in detail and how everything worked.but most of all shared my joy with me when I was accepted for the property.

9. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Nadine, we're so glad Ellie was able to help, thank you for sharing this lovely experience with us! Shuang

Bewertet mit 5 von 5 Sternen

Mia has supported me throughout my…

Mia has supported me throughout my journey to getting my first property and has been so helpful and consistent. Definitely would recommend! Thankyou for all your help

9. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Aimee, thank you for your lovely review! We're so glad Mia was able to help, and congratulations on your first home!🏡 Shuang

Bewertet mit 5 von 5 Sternen

New home

We spoke and delt with Ellie moxen, through the full tenancy presses. Ellie was very professional and polite and answered all our questions we put forward even advised us on the transition from old property to the new property , we are very happy with the service we was provided .

4. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Kingsley, thank you for taking the time to share your experience with us, we're really pleased to hear that you're happy with our service! Shuang

Bewertet mit 5 von 5 Sternen

Repair

I spoke to Ellie today about a repair. Ellie was professional and very helpful

29. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Lauren, thank you for the 5 star review. We're so glad you had a great experience with us and that Ellie was able to help! Shuang

Bewertet mit 5 von 5 Sternen

Spoken to a lady called lauren…

Spoken to a lady called lauren Middleton regarding a house everything was sorted out straightway no messing about was kept up to date with everything absolutely great thankyou

25. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Amy, thank you for your lovely review. We're so glad to hear you had a great experience with us and that Lauren was able to help! Shuang

Bewertet mit 5 von 5 Sternen

Amazing staff

I was offered a home by the lovely Ellie Moxon, thank you very much for everything. You have been amazing. Can’t wait to move into my new home.

24. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Kay, we're delighted to hear that you were offered a new home. Thank you for your 5 star review, we're so glad Ellie was able to help! Shuang

Bewertet mit 5 von 5 Sternen

this company is the best housing…

this company is the best housing association i have been with and I cannot thank Mia specifically enough for all the help and support she has given me in securing my tenancy. From start to finish, she went above and beyond to make the process as smooth and stress-free as possible. Her kindness, patience, and understanding made such a difference, and I always felt reassured knowing she was there to guide me. Thanks to Mia, I am now so happy and excited to move forward, and I will be forever grateful for everything she has done. She truly offers the best support and I couldn’t recommend her and this company highly enough!

16. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Chloe, thank you for the lovely review! We really appreciate you taking the time to share your positive experience with us. We're glad that Mia was able to help and made the process stress-free for you! Shuang

Bewertet mit 5 von 5 Sternen

super friendly

thankyou to ellie for easing my nerves and making the process super easy, neurodivergent friendly

14. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Jessica, thank you for your lovely review. We're so glad to hear Ellie was able to help and that the process was easy and neurodivergent friendly for you! Shuang

Bewertet mit 1 von 5 Sternen

Yorkshire housing is osne of the worst…

Yorkshire housing is one of the worst places I've lived it took them 5 years to fix a leaking roof and I've noticed they use cheap materials in winter my flats freezing and when you phone up to make a complaint your stuck in a queue and a repair takes 14 days to get a dripping tap fixed but I've noticed about Yorkshire housing they no were you are when they need your rent money i got £40 decorating voucher after experience a leaking roof nearly 3 years

7. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Shaun, I'm very sorry to hear about the long delays in repairing your roof, this is not what we want for our customers. We do have a complaints process you can go through by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it for you. Thanks, Shuang

Bewertet mit 1 von 5 Sternen

End of tenancy

Yorkshire Housing!! So glad we moved out of their property worsed landlords ever. The customer service handlers do keep proper records, takes months to get a repair done, and they ignore child safety concerns. They have let a family of 4 children sleep in one bedroom. And they have filled the flats in the cul de sac which was meant for over 55's, with anti social tenants blaring loud music. Now they are taking the mick with rent just putting them up & up every year and providinga crap service. We are more than happy to be finished with them, we don't have to deal with morons anymore.

1. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Lynn, we're so sorry to hear that your experience with us wasn't great. We really appreciate you taking the time to share your feedback. We'll make sure to pass it on so our teams can learn from it and improve our services in the future. Thanks, Shuang

Bewertet mit 5 von 5 Sternen

Had my assessment with Ellie today

Had my assessment with Ellie today, I’ve been an absolute mess for a week wondering what was going on making myself sick with worry. But as soon as Ellie called me and we started talking I instantly relaxed and was happy to be offered a new home for me and my family! Well done Ellie and keep up the wonderful work you do!

28. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

HI Aliyah, thank you for your lovely review. We're really glad Ellie was able to support you through the process. Congratulations on your new home! Shuang

Bewertet mit 5 von 5 Sternen

Ellie is absolutely fantastic and made…

Ellie is absolutely fantastic and made me so at ease.
Beyond happy for me and my children to be offered a lovely new home.
Thank you for everything 😊

28. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Sarah, thank you for your 5 star review, we're so glad Ellie was able to help! Shuang

Bewertet mit 1 von 5 Sternen

Neighbours of Yorkshire Housing tenants- AVOID

I live next door to tenants of Yorkshire Housing.

I grew up in a yorkshire housing home myself so i have nothing against their tenants in general and i was happy to purchase a home next door to a yorkshire housing property.

However, for the past 2 and a half years, we have been living next door to a family that daily display anti social behaviour. This behaviour was displayed from the first day they moved in. We regularly have disturbed sleep to be woken up by loud banging, screaming and shouting etc Police regularly attend the scene and have made arrests. Our neighbors have also been on our property numerous times and have threatened myself and my husband. They have also shouted abuse at neighbours that pass by their home in the street.
Yorkshire housing have been fully aware of the case and it is now with the enforcement team. (2 and a half years later) However, the progress for dealing with anti social behaviour has been poor and extremely slow. To clarify, our neighbours display this behaviour daily, some days it has been so extreme we have been advised to stay away from the property.

Unfortunately this has massively put us off yorkshire housing as an organisation, we will never purchase a property next door to yorkshire housing tenants again which is sad as we feel if this situation had been handled correctly and given the time it required, we wouldn't have such an outlook.

However we feel the lack of response to this case has negatively effected our emotional well being and lead us to hate being in our own home due to a lack of peace.

I would not recommend yorkshire housing as an organisation as a result of this awful experience.

28. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Ayesha, I'm very sorry to hear you're experiencing antisocial behaviour where you live. That really doesn't sound like a good situation especially considering your previously positive experience growing up in a YH home. If you feel that the ASB still hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it for you. Thanks, Shuang

Bewertet mit 1 von 5 Sternen

I am living next door to a young couple…

I am living next door to a young couple who have had 3 children in 4 years, they've had the police called out for violence so many times I've lost count, obviously Yorkshire housing are informed every time. The neighbours on the other side have had so many abusive threats Yorkshire housing fitted them with a door camera , for nothing to change they decided they would fit the couples house with a door camera, I mean whst are they waiting for, something to go really wrong, youd think theyd be trying to prevent it. Social services are dealing with them for violence, drug abuse, alcohol abuse and so on, every time I go out of my house I'm being shouted at abd threatened, we have recording after recording of evidence how long this is going on yet nothing is being done about it.
Feel totally abandoned by Yorkshire housing. I've lived here 21 years and have loved every minute until this happened

1. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Nicola, I'm so sorry you’re having continuing issues with your neighbours, this really doesn't sound like a good experience. If you feel that the ASB still hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it for you. Thanks, Shuang

Bewertet mit 5 von 5 Sternen

ELLIE

Ellie was the kind lady working to offer and assess me to been eligible for a property. Always lovely and helpful on the phone. Great experience

27. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi El, we're delighted to hear that you had such a positive experience with Ellie, thank you for your lovely review! Shuang

Bewertet mit 5 von 5 Sternen

Great service from Ellie at YH

Just had my assessment phone call with Ellie, I have been nervous and on edge waiting for this however as soon as Ellie greeted me on the phone I felt at ease as she was very friendly and compassionate. Looking forward to meeting her in person and starting my new chapter with Yorkshire housing :) xx

27. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Alyshia, thank you for taking the time to share your lovely experience with us. We're so glad to hear Ellie was able to help! Shuang

Bewertet mit 5 von 5 Sternen

Iv just had my housing assessment with…

Iv just had my housing assessment with Ellie. I have been like a nervous wreck for a week not knowing how the assessment will go and within a minute of being on the phone she made me feel at ease. And when she offered me the property i literally cried and she was so caring and understanding. Keep doing what your doing Ellie you do an amazing job!

26. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Melissa, thank you for your lovely review! We're so pleased that Ellie was able to put you at ease and make a difference in your experience. We wish you all the best in your new home! Shuang

Bewertet mit 5 von 5 Sternen

Amazing

I had to ring Yorkshire Housing today about an adaptation to my home.
The lady I spoke to Suzanne Pugh was amazing, so kind and caring and did everything she could to try and help.

What a difference in comparison to a negative experience I had last week with another member of staff at Yorkshire Housing

Thank you

26. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Housing

Hi Tracy, thank you so much for your lovely review. We're really glad to hear that Suzanne did everything she could to help when you got in touch with us.
We’re very sorry to hear that your previous experience wasn’t as positive, that’s not what we want for our customers. Please be assured that we're always looking for ways to improve, and we appreciate you taking the time to let us know. Shuang

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