A last minute rental as Enterprise let me down & had no car. Kelly’s Letterkenny picked me up & took me to the garage. Had to download the app to complete the rental agreement. App a bit clunky but al... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Yuko has a wide range of up to date vehicles available especially inner Dublin suburbs. be it an SUV , Van or City car. I'm never left stuck for the right vehicle. The only minus point i have found is... Mehr ansehen
Unternehmen hat geantwortet
El vehiculo se encontraba muy sucio. Denota dejadez. El exterior presentaba verdin en algunas partes y suciedad pegada; el interior muy sucio. Desagradable. Continué el viaje porque no tenia opcion... Mehr ansehen
YUKÕ is literally everywhere in Dublin, so you’ll never be left stuck without a car! It’s super easy to use, convenient, and their customer support is amazing. I’ve been booking with them for over a y... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über YUKÓ Toyota Car Club
Vom Unternehmen geschrieben
YUKÓ Toyota Car Club is Ireland’s leading car-sharing service, designed to make sustainable mobility simple, affordable, and accessible.
With YUKÓ, you can book a car when you need it, for as little as an hour or as long as 3 months, without the hassle of maintenance, insurance, or fuel costs. Our fleet includes modern hybrid and electric vehicles located in convenient spots across major cities, so you’re always close to a YUKÓ car.
Simply download the YUKÓ app, upload your personal details, licence, payment method and you will be verified in less than 24 hours. The app allows you to reserve, unlock, and drive with just a few taps, giving you complete control over your journey. Whether you need a car for a quick errand, a weekend getaway, or a business trip, YUKÓ offers a cost-effective and environmentally conscious solution.
At YUKÓ, we’re committed to sustainability and exceptional customer experience. Drive when you want, skip ownership, and enjoy the freedom of YUKÓ Car Club.
Two Ways to Drive: Share or Rent
Vom Unternehmen geschrieben
- YUKÓ Share
- YUKÓ Toyota Car Club offers two flexible, eco-friendly mobility solutions to suit your needs. Our car-sharing service is perfect for short trips. Book our on street hybrid cars for an hour, a day or week through our easy-to-use app. Enjoy transparent pricing, fuel included, and convenient pick-up locations for spontaneous journeys.
- YUKÓ Rental
- Visit our Toyota Dealership across Ireland. Ideal for planned travel, holidays, or extended use, with competitive daily rates and premium Toyota cars. No hassle or paperwork, just a simple, quick handover. Our commitment is to sustainability, convenience, and exceptional customer support, whether you choose to share or rent.
Your Car, Ready When You Are
Guaranteed Availability for Confirmed Bookings
We guarantee that your reserved YUKÓ Toyota vehicle will be ready at the scheduled time and location. No delays, no surprises, just reliable mobility.
There are no hidden fees. Simply transparent affordable pricing.
Kontaktinformationen
TOYOTA IRELAND, D12AW94, KILEEN ROAD, Irland
- 016 918 816
- support@yuko.toyota.ie
- www.yuko.ie
Get €10 Off Your Next Ride!
4,0
Gut
68 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
YUKÕ has always been a reliable service for me.
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Dear Anita, thank you very much for your 5 star review! We are delighted to hear you always have a positive experience with us. We appreciate you using YUKÓ and we hope you continue to use YUKÓ again😊
Terrible experience with YUKO – completely abandoned by customer service
I rented a YUKO car on 22 October 2025, and it suddenly became impossible to start because it wouldn’t connect to the app. We were in front of the Guinness lake, but we had 4G connection in our phones at all times. My 2 friends and I were stuck in the Wicklow Mountains for 3.5 hours until "help" finally came (after being told it would be ~1 h). The recovery car only had space for ONE person (despite having told them before we were three). Assisstance guy said he was only told to pull a car down the road to reconnect it. I called YUKO but still they expected me to leave my two friends alone in the pitch dark and cold, without shelter. YUKO were well aware that these issues happen very often (and still they are not fixing this problem?). When I highlighted the possibility of it not working and leaving the two people there completely alone, no solution was given.
In the end, a random passer-by, not YUKO, was the one who actually helped us. My two friends followed roadside assistance thanks to the kind passer-by (a worker from the NPWS, if you are reading this THANK YOU). We tried to connect and start the car several times with no luck (as I anticipated). Roadside assistance took the car for repair, and YUKO offered no transport, no plan for the passengers, and showed no concern for our safety.
It makes no sense that these cars lose connection so easily in places that are not remote (we were at Guinness Lake), or that YUKO has no emergency key to start the car when the app fails.
Absolutely unacceptable service. I will not be using YUKO again and strongly advise others to think twice before relying on them.
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Dear Jurado, we're so glad that we were able to resolve this matter for you.
Thank you again for taking the time to share your feedback.
The safety of our members is our top priority, and it is concerning to hear that you experienced a prolonged delay and difficulties following the app connectivity issue. We understand how frustrating and stressful this must have been, particularly given the weather, location, and the number of passengers involved.
We appreciate you bringing these concerns to our attention. Feedback helps us improve roadside assistance and communication during incidents, so we can continue to improve our service.
We hope you continue to use YUKÓ again😊
Pesimo servicio.
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Dear Beatriz, we're sorry to see you didn't have a positive experience. We would appreciate it if you could email support@yuko.toyota.ie to see if there is anything we can do for you😊
Fabulous experience
Fabulous experience.
The car was excellent- Neil from Dennis Mahoney M50, was outstanding in his customer service! He made the whole experience so easy & was extremely helpful. Thanks Neil !
Highly recommend !!
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Dear Judith, thank you very much for your 5 start review! We are thrilled to hear you had a positive experience using YUKÓ. We appreciate you using YUKÓ and we hope you continue to use YUKÓ again😊
Always good service
Always good service. Cars are mainly automatic. Great for trips
19. September 2024
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Richard, thank you very much for your 5 star review! We really appreciate your feedback and we hope you continue to use YUKÓ! 🙂
Do not use
Do not use
They state in rental agreement and on website that members are supposed to pay for toll charges themselves. They will then send invoices months later for the same charges.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi James, Thank you for your feedback. We're sorry to hear about your experience.
Our aim is to ensure all toll charges are processed accurately and in line with the rental agreement. In some cases, there can be a delay before toll operators provide the final charge information, which may result in invoices being issued some time after a trip has ended.
If you believe you have been charged for a toll that you already paid directly, please contact our Customer Support on support@yuko.toyota.ie with your booking details so we can investigate and resolve the matter as quickly as possible.
Thank you for using YUKÓ 😊
Scam. They will take your card details during sign up and will then decline your application
I was looking for an alternative to GoCar as it can be difficult to get a car with them and for a very good reason going by how this Yuko company operates.
Sign up involved taking a picture of your license beside your face and a picture of the front and back of your license.
This was followed by a questionnaire for insurance purposes.
Questions asked such as:
Have you a full driving license for 24 months?
Have you been involved in more than 2 accidents in 3 years?
Have you more than 6 penalty points in the last 5 years?
Do you have medical condition or long term or permanent injury or illness that must be advised to the licensing authority?
Are you a resident in Ireland over 12 months?
Have you had your license suspended or endorsed for failure to stop by the Gardai, driving while unfit, driving without insurance, drink driving, driving carelessly.
Are you a professional sportsman, model or professional in entertainment or a person without a permanent address?
So I met all the criteria, I am a resident in Ireland with a permanent address, with a full license for over 24 months. I don't have any penalty points, I have had no accidents, I don't have any medical conditions, injuries or illnesses and I haven't had my license suspended or endorsed.
And they declined my application. I contacted them by email and the reason given was their insurance company rejected the application. The insurance company scans applications and they decide and customer service can't do anything to go back on it... I don't know what the questions were for in the questionnaire if the questions asked was for insurance purposes because I 100% met the criteria or I don't know, do I need more than 0 penalty points? Should I go out and get an accident under my belt? Or what exactly are satisfactory answers for these questions?
They were well able to take my card details during this application as well which I'm not comfortable with after getting my application declined.
So I was never even given a chance to get a bad driving experience with Yuko. Maybe it's a blessing in disguise going by other reviews.
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Lisa,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the membership application process.
We understand how disappointing it can be to have an application declined, particularly when you believe you meet all of the published eligibility criteria. Please be assured that payment card details collected during registration are handled securely and are not used unless required in accordance with your membership and booking activity.
If you believe your application may have been declined in error or would like us to review your case again, please reach out to our Customer Care team with your application details. We'd be happy to look into it further for you.
Thank you again for your feedback. It helps us identify opportunities to improve our communication and the overall application experience 😊
Arbitrary Fines
Disappointed with how Yuko handles customer support and service quality. I was fined €100 and had my account suspended after returning a car approximately 10 minutes from the station—well within what I believed to be their stated policy. There was no clear warning in the app, and the vehicle location only becomes visible after the booking starts, which makes things very confusing.
Customer support was unhelpful and dismissive, and the in-app “call” feature didn’t work when I needed it most. I also experienced multiple bookings with dirty, poorly maintained cars, despite submitting feedback. Unfortunately, my reports were largely ignored.
I’ve since reported the issue to the CCPC and the Department of Transport. I’ve moved on to other car-sharing services like GoCar and Drive You, which offer far better reliability and customer care. I wouldn’t recommend Yuko based on my experience.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Sharan,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the fine and account suspension. Our parking policy is designed to ensure vehicles remain available for other members, and any charges are applied in accordance with our Terms and Conditions.
We're also sorry to hear about the issues you experienced with the in-app call feature and the condition of the vehicles. We have taken measures to improve our technology while also working closely with our maintenance team to ensure high vehicle standards.
If you would like us to look into this further, particularly regarding the fine, please send an email to support@yuko.toyota.ie and we will do our best to assist you! Our team are always willing to help😊
Terrible Customer Service
I’m an EU citizen. My application got denied for no reason. I spoke with Elana. When I asked for one they said it’s the insurance company but they don’t specify a reason, they just scan and disapprove. When I asked for the insurance company they didn’t wan to give me the name. When try to speak with the manager, the girl said that he does not sit in Ireland.
This app is a waste of time. If this is their CS before I don’t want to k ow what it is after if something happens. Avoid at all costs.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Abir,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
We understand how disappointing it is to have a membership application declined, particularly if the reasons are not clear. Membership applications are assessed in accordance with our eligibility criteria and insurance requirements.
We're also sorry to hear that you were dissatisfied with the support you received. Providing clear, professional customer service is important to us, and your comments have been noted.
If you believe your application was declined in error or you would like us to review your case, please reach out to our Customer Support Team on support@yuko.toyota.ie and we would happy to investigate further 😊
Buyer beware
Buyer beware. I booked an automatic vehicle for a one month rental and three weeks before my trip, I get an email that they have changed my booking from an automatic to manual transmission car. I cannot drive a manual transmission and got no response from my emails to them about the change so I went to cancel and was told it was too late. Apparently you have to cancel one month prior to your reservation, which is ridiculous. I feel like I’ve been scammed. I have been recommending Yuko based on their pricing, but that will never happen again. Clearly their customer service sucks.
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Cindy, thank you very much for taking the time to share your feedback. We're really sorry to hear about your experience.
We understand how disappointing it must have been to learn that the vehicle type had changed shortly before your rental, particularly when you specifically required an automatic transmission.
While vehicle availability can occasionally require changes to a booking, we aim to communicate these as early as possible and provide suitable alternatives where available. We're also sorry to hear that you did not receive a timely response to your enquiries.
If you would like us to look into this further, please send an email to support@yuko.toyota.ie and we will do our best to assist you! Our team are always willing to help😊
Been using Yuko for years and have…
Been using Yuko for years and have always had a great experience. Customer service is always super helpful. Would love to see more vans! :)
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Adam, thank you so much for your 5 star review! 😊 We're delighted to hear you've had such a great experience with YUKÓ over the years and that our customer service team has been helpful.
We'll definitely pass on your feedback about adding more vans to the fleet. Thanks again for your support, and we look forward to seeing you on your next booking!
I really like Yuko
I really like Yuko, I used to use regular car rental but I find Yuko to be much more reliable and trustworthy. I use them twice a week for the past 2 years. Aside from the odd messy car, which happens with all car share companies I can't rate them highly enough. Customer service is great too!
10. September 2024
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi William, thank you so much for your fantastic feedback! 😊 We're delighted to hear that you've found us to be reliable and trustworthy.
It's great to know our customer service team has made a positive impression too. We appreciate your understanding that the occasional untidy car can happen, and we're always working to keep our vehicles in the best possible condition.
Thanks again for your continued support. We look forward to keeping you on the road for many more journeys! 😊
Horrendous customer service
Horrendous customer service. I hired a car with KM included but Toyota could not provide car requested. Was then told that they have another car which I gladly took. Had to ring cs every single day as fuel card not working, emailing in not working as apparently mailbox was full where I was told it is a fault on my side. Was never told that I had to pay for km driven on phone though Customer Service Agent insisted that this was quoted. Had my fiance next to me on all calls and she never heard this info either. Agent insisted that calls are recorded. Ended up paying 200 Euros on top of the initial charge I booked the car for in first place. Would have not driven the car as much if I had known. Advise not to book a car with them.
13. August 2024
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Patrick, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must have been to experience issues with the fuel card and to have to contact our Customer Support team on multiple occasions. We also apologise for any inconvenience caused by the change of vehicle.
Our booking charges and mileage fees are determined by the vehicle and rate selected at the time of booking.
If you would like us to look into this further, please send an email to support@yuko.toyota.ie and we will do our best to assist you! Our team are always willing to help😊
Rejected my application without cause
Rejected my application without giving any reason why. No penalty points or speeding fines associated with my license, been driving for years. No offer for help. After seeing other reviews here looks like I dodged a bullet anyway
28. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Alex, we're sorry to hear you're disappointed with your experience. We understand this can be frustrating.
If you'd like us to review your application or answer any questions, please send an email to support@yuko.toyota.ie and we will do our best to assist you! 😊
We appreciate your feedback and wish you all the best.
Absolute joke car never opens takes…
Absolute joke car never opens takes ages for to even to get through yuko if I could give less than 1 star I would. Asks me on this date of experience every time I try to get into the car. Like give us a key to open them or fix your 💩 system.
26. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Laura, thank you very much for your feedback. We're sorry to hear that you've experienced difficulties accessing a vehicle and delays in reaching our Customer Support team.
We understand how frustrating it can be when there are issues with vehicle access, particularly when you're trying to start your journey. Providing a reliable and seamless service is important to us, and we regret that this was not your experience.
We have taken measures to address technical issues and continue to invest in improving the reliability of both our app and vehicle connectivity😊
You can't drive with a UK driving…
You can't drive with a UK driving licence, which makes no sense.
Unreachable customer service.
11. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Patrick, Thank you for your feedback. We're sorry to hear about your experience.
We're also sorry to hear that you had difficulty reaching our Customer Care team. We recognise how important timely support is and appreciate your feedback as we continue working to improve our response times and overall service.
You can always contact our Customer Support Team on support@yuko.toyota.ie so we can investigate the matter thoroughly and work to resolve any issues as quickly as possible. Our team are always willing to help! 😊
Great cars
I used yuko to see relatives who live in Galway. Easy to use and the cars are great!
27. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi James, thank you so much for your lovely review!😊 We're delighted to hear YUKÓ made it easy for you to visit your relatives in Galway and that you found the service simple to use.
We look forward to helping you with many more journeys in the future!
Great car hire option
Have been using them for a few years and always really reliable. Great option if you live in the city and need a car for a few hours a week. Prices pretty reasonable too.
24. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Graham, thank you for your continued support over the years and for your 5 star review😊
We're delighted to hear that YUKÓ has been a reliable option for you and that our service suits your needs for occasional city driving. It's great to know you find our pricing reasonable too.
We really appreciate your feedback and look forward to being there whenever you need us!
The website says you can hire a car in…
The website says you can hire a car in Ireland on an International Driving Permit, but customer care says they don't accept an International Driving Permit. Why is there a discrepancy? I know other people from India have got membership and are driving your cars. I've had my license since 2008, it is valid till 2028.
5. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Sanchit, thank you very much for your feedback. We're sorry to hear about the confusion regarding our driving licence requirements.
Eligibility for membership depends on a number of factors, including the country of issue of the driving licence and our verification requirements.
If you believe your membership has not been successful by mistake, please contact our Customer Support team on support@yuko.toyota.ie so we can investigate the matter thoroughly and work to resolve any issues as quickly as possible. Our team are always willing to help! 😊
Fraud company
Fraud company, they book and charge your card by themselves. Avoid!
13. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von YUKÓ Toyota Car Club
Hi Serkan, we're sorry to hear that you feel this way. We take any concerns regarding charges very seriously.
All bookings and charges are processed in accordance with our Terms and Conditions and are linked to activity on a member's account. If you believe a charge has been made in error, please contact our Customer Support team on support@yuko.toyota.ie with your booking details so we can investigate the matter thoroughly and work to resolve any issues as quickly as possible 😊
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.