Xpress Garage & Tyre Centre Bewertungen 

27
TrustScore 3.5 von 5

3,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

They are all rude, especially the woman on the front and the engineers. Went in for one problem but the woman on reception only logged it as break checks, which isn’t what I wanted. They then charged... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Paid online for a specific slot, but on arrival they had no record and told me to wait indefinitely. Refund process was vague with no clear timeline.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I needed a complete set of tyres and a wheel alignment XpressGarage gave me a good bit of advice on what tyres would be suitable for my driving style and budget, without pushing the most expensive one... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Just popped in after being bombed by the gulls over night. Daniel wasn't supposed to be working but started doing my car and then Pete (owner) finished off. The attention to detail was second to no... Mehr ansehen

Unternehmensdetails

  1. Fahrzeugservice
  2. Fachhandel für Autobatterien
  3. Autowaschanlage
  4. Ölwechseldienst
  5. Spureinstellungs-Service

Vom Unternehmen geschrieben

A family-run independent garage and Falmouth's leading specialist tyre centre. Here to always give you the right advice with friendly helpful staff. AA Certified and RAC Approved and Bosch car service garage with ISO 9001 standards. Advanced Bosch vehicle diagnostic specialists. Free Courtesy cars available 6 Months interest-free credit on all repairs,


Kontaktinformationen

3,4

Akzeptabel

TrustScore 3.5 von 5

27 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 60 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,4

Alle Bewertungen

(27)

12 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Paid online for a specific slot

Paid online for a specific slot, but on arrival they had no record and told me to wait indefinitely. Refund process was vague with no clear timeline.

22. Juli 2026
Bewertung ohne vorherige Einladung
Xpress Garage & Tyre Centre-Logo

Antwort von Xpress Garage & Tyre Centre

We have no record whatsoever of this individual or the alleged transaction described in this review. More importantly, Xpress Garage does not have any facility to accept online payments for servicing, repairs or any other garage service, so the claim that an appointment was booked and paid for online with us is simply incorrect.

We have thoroughly checked our customer records, booking systems and third-party platforms and can find no booking, payment, visit, refund or other transaction matching this review. Our reception staff also have no knowledge of this individual or the circumstances described.
We have contacted Trustpilot and requested additional information from the reviewer as part of Trustpilot's review and removal process.

Given the specific claim of an online payment for a service that cannot be paid for online with our business, we believe this review has either been posted against the wrong business or is a completely fictitious review. We take genuine customer feedback seriously, but we will also challenge reviews that describe transactions or events which have not taken place with Xpress Garage.

Bewertet mit 1 von 5 Sternen

It is rare to find a car repair shop…

It is rare to find a car repair shop that not only has understanding of the mechanics of your vehicle but shows such customer service as they called me right after I arrived and gave me a clear understanding of what needed to be done and how much the repair would cost, I like there service and the way to respond to me

8. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I am impressed by the service from…

I am impressed by the service from Xpress Garage, I booked myself in to receive a full service and replacement tyres the staff kept me updated throughout the day without me having to chase them and they did an excellent job for me

10. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Just rude!

They are all rude, especially the woman on the front and the engineers. Went in for one problem but the woman on reception only logged it as break checks, which isn’t what I wanted. They then charged me £120 for a brake pad, even though I had no issues with my breaks and it was in fact a totally different issue which another local garage found immediately and fixed straight away costing me a fraction the pad did with these people. I was shouted at sworn at and told I was lying. I have several recorded phone calls just thankful I’ve found a decent local garage and don’t have to deal with this anymore

24. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Overcharged and extremely rude receptionist.

Unfortunately the older lady in reception is extremely rude. I tried to ask if there had been a mistake with my vehicle as my air con stopped working after I had some work done on my car.
She told me to not accuse the garage of things they hadn’t done and put the phone down on me. I tried to call back but she told me I was talking over her- and put the phone down on me again. I tried calling again, but she said I was being sarcastic.
All I would like to know is whether the garage can help me with my vehicle.i am not sure how else to ask over the phone in a way that she will not hang up on me!
Previously, she also charged me £82 for some work I had done. After phoning twice to get my money back she finally realised she had charged me too much and refunded.
Sadly this lady lets the whole company down. The mechanics seem to be fantastic and the younger girl on reception. Hopefully she can receive some training on customer communication and support.

2. Juli 2026
Bewertung ohne vorherige Einladung
Xpress Garage & Tyre Centre-Logo

Antwort von Xpress Garage & Tyre Centre

Thank you for your comments about our technicians being friendly and helpful.
However, we would like to clarify a few points to provide a more complete and accurate account of what occurred.

The customer raised a concern regarding a surcharge on a braking part that had not been removed from the invoice due to a computer system oversight. Once this was brought to our attention, we promptly issued a refund over the phone. As is standard with card refunds, it can take up to five working days for the funds to appear in the customer’s account.
The customer also expressed dissatisfaction with the availability of our complimentary courtesy cars. We operate a fleet of 12 vehicles—considerably more than any other garage in the local area—to support customers while their vehicles are being repaired. These are offered free of charge as a convenience, but due to high demand, availability cannot always be guaranteed at short notice.

Additionally, the customer suggested that a recent service had caused an issue with her air conditioning. While we understand that online research can raise concerns, there are many potential reasons why an air conditioning system may not function correctly. Routine servicing, such as changing the oil and filter or topping up fluid levels, does not affect the operation of the air conditioning system. We take all concerns seriously and are always willing to investigate, but in this case, no evidence was provided to support the claim.

All of our calls are recorded. Having listened back to the calls, the customer repeatedly spoke over our receptionist and was sarcastic while our staff member was trying to help. Our staff are here to assist customers, but they are not here to be shouted at, spoken over, or treated rudely.

It is also worth noting that the customer left a one-star Trustpilot review on 2nd July, then returned to the garage on 6th July to discuss the air conditioning concern with our technicians. Following this visit, a similar one-star review was posted on Google. These were separate reviews posted several days apart.
We are a local independent garage employing local people, and we take pride in the service we provide. We aim to resolve issues promptly, offer additional services such as courtesy cars to support our customers, and ensure our staff are treated with respect.

UPDATE..


Following a further telephone call from the customer’s partner regarding the refund, we checked the card details against our payment records. It then became apparent that the card details previously provided by the customer were different from the card originally used to pay for the work. The refund had been processed correctly, but they had been checking the wrong card account. The apparent delay was therefore not caused by the garage or by any failure to issue the refund.

This is another example of why it is important to establish the full facts before publicly criticising a local business.

Bewertet mit 5 von 5 Sternen

Five star garage mechanics and team

I have used express tyres for Repairs, MOT and recently bought a new secondhand car from them. They are nothing sort of superb. The business always makes time to help me. The team are excellent. I trust their advice on Car Repairs and they are like family.

My old car recently broke down. They helped me work out if it was going to cost too much money to repair it then they found me a brilliant little secondhand car as a run about to buy. I know I can take it back to them for repair and it’s a service you don’t get in the city. They are trustworthy brilliant and as a local business one that should be applauded thank you so much for all your help you’ve been brilliant and saved me money and time.

19. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Paid £15 for a car wash

Paid £15 for a car wash. Bodywork cleaned by hose and long handled brush. Alloy wheels sprayed and power washed only, still very dirty. I raised this with the young man who just shrugged and said that was it. No hand cleaning, no drying with a leather and very poor cleaning of wheels. Won't be going again.

18. Juni 2026
Bewertung ohne vorherige Einladung
Xpress Garage & Tyre Centre-Logo

Antwort von Xpress Garage & Tyre Centre

Thank you for taking the time to leave your review.

I am sorry to read your comments, but I must admit I am slightly confused by the mention of speaking to “the young man”. I am the owner of the business, I am in my mid-fifties, and I am currently the only person who carries out our car washes.

All of our car washes are carried out using professional AutoSmart products, and I have over 30 years’ experience in vehicle care. Our process includes a hot pre-wash, followed by a fallout remover to help smooth the paintwork and remove iron deposits from the wheels and bodywork. The vehicle is then rinsed thoroughly, treated with a rich carnauba wax for a deep, lasting shine, and finished with a super-hydrophobic ceramic protection, giving excellent gloss and up to three months’ protection.

If your vehicle did not receive this level of service, then I genuinely do not believe it was washed by myself at Xpress Garage. There is another car wash nearby, around the corner, which people do sometimes confuse with us.

Please feel free to contact me directly so I can look into this properly, as customer satisfaction is very important to us.

Kind regards,Xpress Garage 

Info@xpressgarage.co.uk

Bewertet mit 5 von 5 Sternen

Pete

Pete, was amazing! Genuinely happy to help, honest and trustworthy when my car broke down in truro.

Highly recommend 👌

19. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

1st Class Car Wash

Just popped in after being bombed by the gulls over night. Daniel wasn't supposed to be working but started doing my car and then Pete (owner) finished off. The attention to detail was second to none. Very impressed with the effort put in and friendly service. Definitely would recommend.

16. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

HAND CAR WASH.

Extremely pleased that Pete, XPRESS Garage Owner, was able to fit in yet another impromptu, extremely professional car wash, for my white Toyota.

2. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was on holiday in the area when I…

I was on holiday in the area when I unfortunately experienced a flat tire. Having fitted the spare I made my way to the closest tyre shop which happened to be Xpress.
I count myself very lucky to have happened upon Xpress and am extremely grateful for my service there. The staff were friendly, knowledgeable, quick and efficient in delivering great service, sorting me a new tyre and giving the car a quick check over so I could enjoy the rest of my holiday with peace of mind.

8. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic Service

Was a bit stuck on Christmas eve as I had a screw that punctured one of my tyres.

Luckily they got me in on the day and sorted me out quick and efficient. And still on time for work too.
Such a relief

24. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very helpful

Very helpful, efficient and polite. Great team that go the extra mile to assist, with a smile!

11. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Poor advertising

There are a couple of signs around Falmouth advertising a £39 MOT from Xpress.

Rang up, said I'd seen the sign, booked in. No mention of a price change on the phone or when dropping off the car.

When I came to collect the car it turns out the MOT is now £45. Apparently this is a regular complaint with customers for a long time. The boss knows, but doesn't update the signs. Apparently the boss doesn't ask their staff to make the new price clear either. Shame.

26. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Always been great

Moved to Falmouth around 5 years ago, found these folks, they've always provided excellent service and done a great job. Top quality garage.

9. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

ordered tyres to be fitted from…

ordered tyres to be fitted from tyresavings. select xpress for the fitting option. turned up and no tyres, person serving said it should be against the law to order tyres that cheap and they are no longer using tyresavings to supplies. but it was ok when we done the same 2 weeks ago using premium tyres. clearly only suits them when they make more money from the tyres. i would have thought the money they get to fit them and do the tracking should be enough, clearly a case of greed. if you want cheaper tyres try TYRESAVERS online. other garages are still happy to fit them

30. Mai 2024
Bewertung ohne vorherige Einladung
Xpress Garage & Tyre Centre-Logo

Antwort von Xpress Garage & Tyre Centre

Dear Mr Palmer,

Frstly I would like to point out that you ordered your tyres from an online company and not ourselves, these tyres were exceptionally cheap and of poor quality hence the price.
It is not our fault that the tyres have not arrived as we had no involvement in ordering anything for you and we no longer have any relationship with the online ordering company that you were involved with.
Whether it was two weeks ago that you ordered them this has absolutely no reflection on Xpress Garage.

They should have removed us as a fitting agent some time ago from their system.
As for your comments that we are here for greed is absolute rubbish, we always help lots of customers out and quite often do things for free to keep them on the road when money is tight.

Also there are only three other garages in Cornwall that use tyre savings, one in Penzance, one in Newquay, and one in St Keverne.

If it was such a great company to work with all the garages would be with them but they are not.
You should be reviewing tyre savings with a 1 star review who are making millions and not a small family run business who work very hard 7 days a week just to pay the bills while looking after the local community who care about their customers.




Bewertet mit 3 von 5 Sternen

Firstly I would like to say a very well…

Firstly I would like to say a very well done to Receptionist Stacey for dealing with such an unorganised bunch at Xpress garage in Falmouth.

I attended the garage 3 times and several phone calls and was put back a week to get a lock on my car door secured which I felt was urgent but obviously they didn't also they failed to find the answer to a whirring noise on front left wheel of my car but yet when I took it to tyrefinders they found the answer instantly 🙃 and they charged me a fortune for getting the door fixed and it took two weeks to do so, so I am letting everyone know how long these things take at the so called Xpress garage in Falmouth what a joke! I shall not be using them again, please avoid if you can!!!

6. März 2023
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr