I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Mehr ansehen
Unternehmen hat geantwortet
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktinformationen
Vereinigtes Königreich
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Hervorragend
2266 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I spoke to three different people and punched myself in the face
I spoke to three different people. Given the wrong information. Kept on hold forever. Cut off more than once. Incorrect information on their processes in the first instance meant I had to spend more time on the phone asking questions to get answers. The call handlers really didn't understand what they were talking about, hence the need to ask relentless questions.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We appreciate you bringing this to our attention. We are sorry you had trouble reaching us and that the information you received was inaccurate.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Quick very helpful and nothing was too…
Quick very helpful and nothing was too much trouble
20. Jänner 2026
Antwort von XPS Group
We are so happy to hear that our team was helpful and accommodating. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Antwort von XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
First class service …
First class service and very friendly staff. All queries sorted with ease, many thanks
21. Jänner 2026
Antwort von XPS Group
We appreciate you sharing your feedback. We are happy to hear that our staff was friendly and that we sorted out your queries with ease.
XPS Member Support
The call handler was extremely helpful
The call handler was extremely helpful. He answered all my questions and went into detail as to how to access the system, the upcoming changes and informed Leicestershire payroll department about my query on my behalf outlining the timelines.
21. Jänner 2026
Antwort von XPS Group
We're happy to hear that the call handler was so helpful in answering your questions and providing detailed information. We appreciate you taking the time to share your positive experience with us.
XPS Member Support
I was unable to access the website.
I was unable to access the website.
A phone number was provided in the error response.
I rang the number and received immediate support and a solution. The lady I rang remained on the phone until I had resolved the issue at her insistence. I am a very happy user!
20. Jänner 2026
Antwort von XPS Group
We're happy to hear that our support team was able to quickly resolve the website access issue you experienced. We appreciate you taking the time to share your positive experience!
XPS Member Support
Antwort von XPS Group
We're happy to hear that our service was helpful to you. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Very helpful and patience
Very helpful and patience , took me through everything I needed to understand.
20. Jänner 2026
Antwort von XPS Group
We're happy to hear that our team was helpful and patient while guiding you. Thank you for your positive feedback; we appreciate it greatly!
XPS Member Support
After a number of frustrating calls I…
After a number of frustrating calls I was given all the information I needed, friendly and business like
Previous calls I was passed on or given an email, this time the time was taken to explain the process to me and to look at my account and reassure me that my forecast had been done and was in for checking
thank you
20. Jänner 2026
Antwort von XPS Group
We're happy to hear that you finally received the information you needed in a friendly and professional manner. We appreciate you highlighting the positive resolution and the reassurance you received regarding your forecast. Thank you.
XPS Member Support
Mandy was helpful and very…
Mandy was helpful and very knowledgeable about my enquiry. She explained in layman's terms what I wanted to know. A credit to the company.
20. Jänner 2026
Antwort von XPS Group
We're happy to learn that our team member was helpful and knowledgeable and explained everything clearly. We appreciate you taking the time to share your positive experience!
XPS Member Support
Antwort von XPS Group
We're happy to hear that we answered all your questions. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Mary was extremely helpful
Mary was extremely helpful, very professional and very polite. A credit to your team.
19. Jänner 2026
Antwort von XPS Group
We are so glad that you had such a positive experience with our team member. We appreciate you taking the time to leave us this great feedback!
XPS Member Support
Great customer service
Great customer service, very friendly and sorted out my enquiry efficiently.
19. Jänner 2026
Antwort von XPS Group
We appreciate you taking the time to share your feedback. We are happy to hear that our customer service was friendly and efficient in resolving your issue.
XPS Member Support
I rang with login queries and was…
I rang with login queries and was expecting further issues however the call handler was very helpful and efficient and sorted things in a flash. Great service.
16. Jänner 2026
Antwort von XPS Group
We're happy to hear that your login issues were resolved quickly and efficiently! We appreciate your feedback and are glad you received great service.
XPS Member Support
Quick and very helpfull service
19. Jänner 2026
Antwort von XPS Group
We're glad our service was helpful and quick for you. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Excellent service
Julian listened to my query,understanding my problem and going through the right channels to give me the correct response.
19. Jänner 2026
Antwort von XPS Group
We're happy to hear that our team member addressed your query effectively and provided you with the correct response. We appreciate your positive feedback and thank you for sharing.
XPS Member Support
Helpful & professional
Mary was super helpful and managed to talk me through some processes. Contacted relevant departments while I was on the phone so didn't have to call back. Great service.
19. Jänner 2026
Antwort von XPS Group
We appreciate you sharing your positive experience. We're so glad the agent thoroughly explained the processes and contacted other departments, so you didn't have to call back.
XPS Member Support
Antwort von XPS Group
We appreciate you taking the time to share your positive experience. We are happy to hear that our team was helpful to you.
XPS Member Support
So very helpful got everything I needed…
So very helpful got everything I needed to find out and very pleasant member of staff.
19. Jänner 2026
Antwort von XPS Group
We're happy to hear that our staff was helpful and pleasant! We appreciate you taking the time to share your positive experience with us.
XPS Member Support
Friendly and efficient service
Staff know what they are talking about and can help you quickly and efficiently.
19. Jänner 2026
Antwort von XPS Group
We're happy to hear that our staff could assist you quickly and efficiently with their knowledge. Thank you for your positive feedback!
XPS Member Support
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