I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Mehr ansehen
Unternehmen hat geantwortet
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktinformationen
Vereinigtes Königreich
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Hervorragend
2263 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Stopped the pension of an old man with dementia.
Stopped my Dads pension because a letter was returned , He attends day care is the reason he wasn't home, 92 year old suffering from dementia. over a year later and after being told he is still alive and saying his pension would start in january NOTHING! Come on XPS lets hear the excuses!
Vivian Clark (son of said pensioner)
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We sincerely apologize for the distress caused by the pension stoppage. We know it's frustrating when payments are delayed, especially given the circumstances.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
XPS Member Support
The young lady l spoke to was very…
The young lady l spoke to was very helpful and went out of way to find the information I needed
2. April 2026
Antwort von XPS Group
We're happy to hear that our team member was so helpful and resourceful in getting you the information you needed. Thank you for your positive feedback!
XPS Member Support
Helpfun and knowlegable
1. April 2026
Antwort von XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Sarah was patient and understanding
Sarah was patient and understanding to my questions and dealt with all my questions and satisfied my needs.
31. März 2026
Antwort von XPS Group
We're happy to hear that our agent was patient and understanding when dealing with your questions, and that they satisfied your needs. We appreciate your feedback!
XPS Member Support
From the start to finish the staff…
From the start to finish the staff member was very helpful. She went through login process and explained everything clearly. She was very patient and pleasant with it. Made the whole process painless and informative.
31. März 2026
Antwort von XPS Group
We're happy to hear that the staff member was helpful and patient. We appreciate you taking the time to share your feedback regarding the informative and painless process.
XPS Member Support
What a pleasure to speak to Karen
What a pleasure to speak to Karen. She was bright enthusiastic and informative. Thank you Karen
31. März 2026
Antwort von XPS Group
We are happy to hear that you had such a wonderful experience! We appreciate you taking the time to leave us this very positive feedback.
XPS Member Support
Your agent was very polite and answered…
Your agent was vert polite and answered all of my questions and was very proffessinol
30. März 2026
Antwort von XPS Group
We appreciate you sharing your feedback. We are happy to hear that our agent was polite, professional, and answered all of your questions.
XPS Member Support
Very happy with the staff that dealt…
Very happy with the staff that dealt with me on the phone.
Each time was told the documents I need would take 10 working days by 2nd class post.
Twice now I have received nothing in the post despite email arriving within days.
Why do they not send them, or why not use 1st class so the annoying disappointment can happen sooner?
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Antwort von XPS Group
We are happy to hear that our customer service was helpful and pleasant for you. Thank you for your positive feedback and time.
XPS Member Support
Antwort von XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Excellent customer service and answered…
Excellent customer service and answered questions easily
30. März 2026
Antwort von XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Very helpful and sorted out the issues…
Very helpful and sorted out the issues immediately
27. März 2026
Antwort von XPS Group
We are very happy that we could resolve your issues quickly and provide such helpful support. Thank you for your positive feedback!
XPS Member Support
Your Agent was knowledgeable &…
Your Agent was knowledgeable & professional. She helped me with my query & wished me happy birthday for next week which was a nice touch.
27. März 2026
Antwort von XPS Group
We're happy to hear that our agent was helpful and professional! We appreciate you mentioning the birthday wish and are grateful for your positive feedback.
XPS Member Support
Good but did wait over 15 minutes when…
Good but did wait over 15 minutes when told there was a wait time of under 5
27. März 2026
Antwort von XPS Group
We appreciate your feedback. We're sorry the wait exceeded the estimated time. We will review this to improve our time estimates.
XPS Member Support
Really great telephone service
Really great telephone service. Sarah was precise & very helpful.
27. März 2026
Antwort von XPS Group
We're happy to hear that you received precise and helpful telephone support. Thank you for sharing your positive experience with us!
XPS Member Support
The members of staff was vey…
The members of staff was vey knowledgeable and professional
27. März 2026
Antwort von XPS Group
We appreciate your feedback and are so glad to hear that you found our staff knowledgeable and professional. Thank you for your time.
XPS Member Support
Karen was superb
Karen answered the call very quickly and dealt with my issues in a most professional and helpful way. She was very patient and pleasant. I was extremely satisfied with my experience.
26. März 2026
Antwort von XPS Group
We're happy to hear that your call was answered quickly and your issues were resolved professionally. We appreciate your kind words regarding the patience and pleasantness you experienced, and we're glad you were satisfied.
XPS Member Support
You agent was professional and thorough…
You agent was professional and thorough with my reason to call. Excellent service 👏.
25. März 2026
Antwort von XPS Group
We appreciate you sharing your feedback. We're happy to hear that our agent provided professional and thorough service!
XPS Member Support
Was given all the information i asked…
Was given all the information i asked for.
Great service
25. März 2026
Antwort von XPS Group
We are happy to hear that we provided you with the information you needed. Thank you for your positive feedback and for recognizing our service.
XPS Member Support
Excellent Experience
Helpful, friendly and professional service - expectations fully met. Very satisfied
25. März 2026
Antwort von XPS Group
We appreciate your positive feedback and are so glad our helpful service met your expectations. Thank you for sharing your experience with us.
XPS Member Support
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