I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Mehr ansehen
Unternehmen hat geantwortet
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktinformationen
Vereinigtes Königreich
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Hervorragend
2263 Bewertungen
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Slow, and unresponsive
I’ve recently been consolidating my pensions and have a very significant amount with XPS that I want to transfer to another supplier . All other pension providers managed to transfer within 2 weeks but three months later I’m still waiting for XPS to do it. They have all the paperwork. I’ve contacted them numerous times e by phone and mail. Often mail requests go unanswered for weeks and often not at all. I’m now contacting the trustees of my pension to try and get some escalation. Truly pathetic service.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We appreciate your feedback and regret to learn about the delay you've experienced with your pension transfer. We understand your frustration with the lack of communication and the time it's taking.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Very friendly and efficient service…
Very friendly and efficient service once I got through to a human.
13. März 2026
Antwort von XPS Group
We're glad you found our service friendly and efficient. We appreciate your feedback regarding the initial contact experience. Thank you.
XPS Member Support
Antwort von XPS Group
We appreciate you taking the time to provide details. We're happy to hear that we could clarify the information you requested.
XPS Member Support
satisfied customer
very good response from the lassie who i spoke to. She was very friendly and knew what she was talking about. Plus i didn't need to wait more than a few minutes for the phone to be answered.
13. März 2026
Antwort von XPS Group
We're happy to hear that you had such a positive experience! We appreciate your comments regarding the helpfulness and efficiency of our team. Thank you for your feedback.
XPS Member Support
14 days before I retire and I've still…
14 days before I retire and I've still had no paperwork to consider my options despite notifying XPS 3 months ago. Whilst the person I spoke to was polite, she had no answer for me, only to say it was in hand. I require my pension before the end of the tax year to use my ISA allowance. This is getting seriously worrying for me now.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We appreciate you bringing this to our attention. We understand your concern about the delay in receiving your retirement paperwork and the impact on your ISA allowance.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
Thank you
XPS Member Support
Due to retire 16/03.
Due to retire 16/03.
Sent documents via email 8 weeks ago as this was what the letter said. Then received email 03/03 stating paperwork needed wet signature! Now sent 3 emails with no response!rude…
Rang up now a total of 7 times and not once has somebody answered the phone !! left hanging from 45mins and the longest 2hrs 40 minutes!
I sent wet copies via recorded delivery on 03/03 with covering letter and asked for a phone call, STILL no phone call….
I retire Monday and STILL don’t know if i will be receiving my lump some…..What is your excuse
Mr Neil Wright
Your response “email them” is that it ?? have you read my complaint…..they havnt responded to several emails !!! oh AND my limp sum hasn’t been paid!!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We appreciate your feedback and apologize for the difficulties reaching us and the delay regarding your retirement documents. We know it's frustrating when you are waiting for important information. We're looking into the matter to see how we can improve our response times.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
Thank you
XPS Member Support
Staff are polite but it takes forever for anything to happen
XPS were informed of my retirement on 20th of January 2026. Got the anti-scam call 4 WEEKS later. 3 weeks later, I'm still waiting for a response. I have phoned to complain 3 times, am told that the review team have still not listened to the call yet. Communications have been non-existent unless I instigated it. XPS may think this is acceptable, I do not. All this time I am not receiving any income apart form old age pension. I have tried to contact the directors but they don't answer the phone. The staff I have spoken to have been very polite, but they can't seem to do anything to get the process moving.
I have not been impressed.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We appreciate you bringing this to our attention. We're sorry to hear about the delays and lack of communication regarding your retirement. We know this is a critical time for you.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
Thank you
XPS Member Support
Antwort von XPS Group
We appreciate you sharing your experience with us. We are so glad to hear that our team member was helpful to you.
XPS Member Support
The advisor was very patient
The advisor was very patient and stayed with me to work through a few problems until the issue was fully resolved. He was really helpful and did not rush me.
11. März 2026
Antwort von XPS Group
We're happy to hear that the advisor was patient and helpful in resolving your issues. We appreciate your positive feedback and that they did not rush you. Thank you!
XPS Member Support
I've only had minimal dealings with XPS…
I've only had minimal dealings with XPS so far but found them very friendly and helpful. Answered all my queries. Was extremely polite and reassuring.
Nice that I didn't have to wait on the line and received a call back in quick time.
10. März 2026
Antwort von XPS Group
We appreciate you taking the time to share your feedback. We're happy to hear that our team was friendly, helpful, and responsive to your queries. It's great to know you had a positive experience with our call-back service.
XPS Member Support
Antwort von XPS Group
We appreciate you sharing your feedback. We are so glad that you found our team member helpful and professional.
XPS Member Support
Absolutely disgusting customer service
Absolutely disgusting customer service, I have only just received my remedy statement which in itself is confusing.
Don’t try phoning you get cut off .
Emails , do not get a response.I find them absolutely useless and they need to look at their customer service standards, it’s appalling
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We are very sorry to hear about the poor service you experienced and the confusion regarding your statement. We appreciate you bringing this to our attention,.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
I made the right call!
My call handler was great, she knew what she was talking about, was helpful and so professional on the phone! What a delightful experience :)
6. März 2026
Antwort von XPS Group
We're happy to hear that our call handler was knowledgeable, helpful, and professional! We appreciate you taking the time to share your delightful experience with us.
XPS Member Support
Very helpful and efficient 👍
5. März 2026
Antwort von XPS Group
We're happy to hear that our assistance was helpful and efficient for you. Thank you for your positive feedback!
XPS Member Support
Pension details reset
I have had some IT issues with my Pension Scheme which have been frustrating but have been dealt with extremely professionally by the various call handlers that I have spoken to over several days who were all aware of the issues and continued to find suitable solutions to help.
5. März 2026
Antwort von XPS Group
We appreciate you sharing your experience. We're glad the team professionally addressed your IT issues and found suitable solutions. Thank you for your feedback.
XPS Member Support
The gentleman who answered my call was…
The gentleman who answered my call was excellent - helpful , professional and warm
4. März 2026
Antwort von XPS Group
We appreciate you taking the time to share your feedback. We're so glad to hear that our team member provided excellent support!
XPS Member Support
Friendly efficient service from wonderful staff
Friendly efficient service from a lovely lady. It was a pleasure talking to her. A great representative of the company. Many thanks
3. März 2026
Antwort von XPS Group
We're happy to hear that you had such a positive experience! It's wonderful knowing that you found our service efficient and friendly. We appreciate your kind words.
XPS Member Support
I had the need to contact XPS with…
I had the need to contact XPS with regards to an update on my pension
Sarah who answered my call was excellent and provided me with the required information
3. März 2026
Antwort von XPS Group
We're happy to hear that you had a positive experience when you contacted us for an update on your pension. We appreciate you highlighting the excellent service you received. Thank you for your feedback.
XPS Member Support
Very helpful and understanding
Very helpful and understanding, friendly people who at least appear to care, better than most.
2. März 2026
Antwort von XPS Group
We're happy to hear that our team was helpful, understanding, and friendly! We appreciate you taking the time to share your positive experience with us.
XPS Member Support
Retirement process support
My query on the progress of paperwork to begin taking my pension was dealt with very efficiently.
2. März 2026
Antwort von XPS Group
We're happy to hear that your pension paperwork query was handled efficiently. Thank you for sharing your positive experience with us.
XPS Member Support
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