I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Mehr ansehen
Unternehmen hat geantwortet
Very happy with the staff that dealt with me on the phone. Each time was told the documents I need would take 10 working days by 2nd class post. Twice now I have received nothing in the post despit... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktinformationen
Vereinigtes Königreich
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Hervorragend
2265 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von XPS Group
We're happy to hear that our conversation's pace and information were helpful. We appreciate your feedback and your time.
XPS Member Support
patient operator
Very calm and patient operator. Nothing was any trouble.talked me through all I needed to change with no drama
11. Februar 2026
Antwort von XPS Group
We're so glad the operator was patient and calmly guided you through the changes without any trouble. Thank you for sharing your positive experience with us!
XPS Member Support
Thoroughly engaging staff
Thoroughly engaging staff. Sarah was brilliant and couldn’t do enough to help.
10. Februar 2026
Antwort von XPS Group
We're happy to hear that our staff was so engaging and helpful! We appreciate you mentioning your positive experience. Thank you for your feedback.
XPS Member Support
At the first time I had to call back as…
At the first time I had to call back as I didnt have the correct paperwork. the gentleman was very understanding. The second time I called, the lady helped me through things, and stayed on the phone until I was onto the webpage. Very understanding on both occasions.
10. Februar 2026
Antwort von XPS Group
We're happy to hear that our team members were helpful and understanding during your calls. We appreciate you taking the time to share your positive experience.
XPS Member Support
Brilliant service
Brilliant service, the lady I spoke to was great and even called me back when my phone dropped the call.
10. Februar 2026
Antwort von XPS Group
We're happy to hear you received brilliant service! We appreciate that you took the time to share your positive experience with our team's support.
XPS Member Support
Antwort von XPS Group
We're glad our team could assist you with patience and care. Thank you for your feedback!
XPS Member Support
Clear concise and helpful
The operative was clear, concise and very helpful and polite.
9. Februar 2026
Antwort von XPS Group
We appreciate you taking the time to share your feedback. We are so glad that you found our operative helpful and polite.
XPS Member Support
Antwort von XPS Group
We're happy to hear that you found our team member to be knowledgeable, helpful, and patient. Thank you for your positive feedback!
XPS Member Support
Sarah the lady I spoke was very helpful
Sarah the lady I spoke to could not do more help me really friendly and easy to talk to I got all the information I need it was not rushed and Sarah explained everything to me
I was nervous at the beginning of the conversation, but at the end it was great thank you, Sarah.
6. Februar 2026
Antwort von XPS Group
We're happy to hear that you found the conversation helpful and informative. We appreciate you taking the time to share your positive experience with us; it's great to know you felt comfortable and supported.
XPS Member Support
Antwort von XPS Group
We appreciate you taking the time to share your feedback with us.
XPS Member Support
Adviser was very polite and helpful
3. Februar 2026
Antwort von XPS Group
We appreciate you sharing your positive experience. We are happy to hear that our adviser was helpful to you.
XPS Member Support
Impressed with the efficient and reassuring service
My queries - problems with logging into my account and my pensions payments - were dealt with efficiently and promptly. The adviser was knowledgeable and friendly and very reassuring.
The only slight issue I had was with the wait time before my call was answered, but I gather it was an unusually busy time. Very pleased overall.
2. Februar 2026
Antwort von XPS Group
We're happy to hear that your queries were handled efficiently and promptly, and that the adviser was knowledgeable, friendly, and reassuring. We acknowledge the longer wait time you experienced and appreciate your understanding. Thank you for your feedback.
XPS Member Support
Antwort von XPS Group
We're happy to hear that our service was helpful and easy for you. Thank you for your positive feedback!
XPS Member Support
Spoke to a polite staff member
Spoke to a polite staff member, dealt with my enquiry quickly
2. Februar 2026
Antwort von XPS Group
We're happy to hear that our staff member was polite and addressed your enquiry quickly. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Helpful friendly staff…
They answered the call after a short hold. Spoke to a lovely friendly lady with very good interpersonal skills. Great experience
2. Februar 2026
Antwort von XPS Group
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the friendly and helpful assistance you received. Thank you for your feedback.
XPS Member Support
Antwort von XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Excellent
Excellent service from the colleague who dealt with my call. Very pleasant and helpful. Thank you.
30. Jänner 2026
Antwort von XPS Group
We're happy to hear that you received excellent and helpful service during your call. We appreciate you taking the time to share your positive experience.
XPS Member Support
Appalling customer services
I rang today with a pension enquiry about an issue XPS were failing at. Almost impossible to speak to anyone. I was told that due to long call waiting times, I could opt for a call back. I waited an age for the call back and then when it arrived I immediately got cut off. Called back straightaway and I've how been waiting nearly an hour and still no one has answered. The most annoying recorded music is played while you're waiting, which is so bad that it can only been chosen to stop people remaining on the phone. Appalling customer service. I can't believe large companies employ this bunch of incompetents to run their pension schemes.
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We regret you had difficulty reaching us and experienced a dropped call. The long wait time and music are also concerning. We appreciate your feedback and will address these issues to improve our service. Thank you.
XPS Member Support
Pension transfer impossible
Requested forms on 2nd Jan to transfer my pension. It is now 30th January and still no forms despite chasing it up three times over the phone and once on email....
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von XPS Group
We apologize for the delay in sending your pension transfer forms. We know this is frustrating.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Antwort von XPS Group
We're glad the staff member was helpful. We appreciate your positive feedback and your time to leave a review.
XPS Member Support
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