Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
2,6
13 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Waited over two weeks for my lithium battery. After receiving the incorrect battery, I tried to get it resolved with absolutely no success. All their positive reviews seem very professionally written which is suspicions...
Purchased Lithium Batteries and circuit breakers form X Solar on the 2nd of June, it is now the 17th of July and I am still waiting for my items to be dispatched to me. After Numerous attempts to get feedback from X Solar (Either it is an excuse that the courier did not collect, or they will find out and come back to me but they never return feedback) (Courier that they are using now has a part on its site of why collection failed "Parcel not Ready") I have given them the Ultimatum that my Items be dispatched today or they Cancel my order and return the Money.
Will provide an update if I start receiving joy.
All in all experience using the supplier is extremely poor. 1/100
Feedback from supplier when lodging queries. 1/100
Support to resolve issues. 1/100.
In conclusion, I would not recommend to use the supplier for any purchases whatso-ever.
Antwort von Xsolar
Thank you for taking the time to leave your feedback.
We sincerely apologize for the experience you had with your order. We completely understand your frustration and acknowledge that the delays and lack of communication fell well below the standard of service we strive to provide.
Unfortunately, your original parcel was lost in transit. Once we became aware that the parcel could not be located, we worked with the courier to investigate the matter before arranging a replacement. We then experienced additional delays due to replacement stock availability. While these circumstances contributed to the delay, we acknowledge that we should have communicated with you more proactively throughout the process, and for that we sincerely apologize.
As we were ultimately unable to fulfil your order within a reasonable timeframe, we processed a full refund. We appreciate your acknowledgement that the matter was resolved through a full refund and thank you for your understanding.
While we fully acknowledge your experience, we would also like to provide some transparency for future customers. This year to date, we have processed over 4,300 customer orders through our website and currently maintain a 4.7-star Google rating based on 132 customer reviews. While we strive to provide every customer with an excellent experience, no business processing thousands of orders is completely immune to the occasional unforeseen issue. That said, this is not the standard we set for ourselves, and we sincerely regret that your order was one of those affected.
Your feedback is invaluable and has highlighted areas where we need to improve, particularly around communication and order management. We are actively implementing improvements to ensure a better experience for all of our customers.
Once again, we sincerely apologize for the inconvenience caused and thank you for bringing this to our attention. We wish you all the best.
Poor service, uses RAM couriers so a massive battle to get it delivered. My address was given to RAM completely wrong so huge delays, a week later and still no goods and no communication.
Antwort von Xsolar
Thank you for taking the time to leave your feedback.
We sincerely apologize for the delay and for the lack of communication during the delivery process. We understand how frustrating this experience must have been.
According to our records, the delivery address used for shipment was the address entered during checkout. Unfortunately, an issue with the delivery details contributed to the delay. While this affected the delivery timeline, we acknowledge that we could have communicated more proactively throughout the process, and we sincerely apologize for that.
We are pleased that your order was ultimately delivered, although we fully understand that the delay did not meet your expectations.
This year to date, we have processed over 4,300 customer orders through our website and currently maintain a 4.7-star Google rating based on 132 customer reviews. While we strive to provide every customer with an excellent experience, no business processing thousands of orders is completely immune to the occasional unforeseen issue. That said, this is not the standard we set for ourselves, and we sincerely regret that your order was one of those affected.
Thank you for your feedback. We are continually improving our communication and delivery processes to provide a better experience for all of our customers.
We recently bought an inverter from x solar service was excellent
Variety of solar appliances to choose from. Staff very informative on their products
Very poor service,appalling to say the list.I bought a battery on the 6th of June promised delivery within 7 days,over a month now still waiting,no feedback no Watzup respond,the guy sometimes answer and act like he got flu,lie and say they will deliver within days,he always blame courier for their poor service,please before buying from them check other companies.they’re horrible.
Antwort von Xsolar
Thank you for taking the time to leave your feedback.
We sincerely apologize for the experience you had with your order. We completely understand your frustration and acknowledge that the delay and our communication throughout the process fell well below the standard we strive to provide.
A waybill was generated for your order, however the parcel did not progress through the courier network as expected. Despite our efforts to resolve the issue, we were unable to fulfil your order within a reasonable timeframe. As a result, we processed a full refund.
While we fully acknowledge your experience, we would also like to provide some transparency for future customers. This year to date, we have processed over 4,300 customer orders through our website and currently maintain a 4.7-star Google rating based on 132 customer reviews. While we strive to provide every customer with an excellent experience, no business processing thousands of orders is completely immune to the occasional unforeseen issue. That said, this is not the standard we set for ourselves, and we sincerely regret that your order was one of those affected.
Your feedback has highlighted areas where we need to improve, particularly our communication and order follow-up procedures, and we are actively implementing improvements to provide a better experience for all of our customers.
Once again, we sincerely apologize for the inconvenience caused and appreciate your feedback.
Ordered an item a month ago, still no delivery. Customer service poor with no communication and you as the customer have to do follow ups with them. I’ve tried cancelling my order but they refuse.
I placed an order two months ago and paid in full, still not delivered. They do not respond to emails or phone calls. The one time I got hold of them empty promises were made. Do not purchase products from XSolar.
Seemed to forget my order. No response to mails. Best avoided
Great service, super fast delivery and quality product. Thank you.
Horrible service, no feedback, had to call 3 times, the person I spoke to was very rude and unhelpful, wont buy from them again.
Appalling service ordered a car battery on the 28/04/26 called numerous times and was lied to 1st it was a backlog due to long weekend then waited almost a week till i cancelled my order on 7th was told online payment would be reversed in 48hr max today is the 11th Im still waiting no communication no nothing just lies... FLY BY NIGHT SCAM
After having a number of estimations and poor advice from solar companies I came across XSolar and the provided sound expertise and affordable pricing. Its always difficult choosing the right specifications. I placed the order on the Monday and received my order on the Wednesday as promised. Everything was delivered in good condition. Thank you to the XSolar team for your expertise and great products.
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.
