Yampu Tours Bewertungen 

351
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TrustScore 5 von 5

5,0

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

This is our third time using Yampu over the years. Every detail from planning to execution has always been professional and wonderfully done. They are great communicators, super helpful and generall... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We planned to go 2019. Then covid... Finally 3 years later the trip was fantastic, perfectly organised, all picku-ups and meeting with local staff were perfectly on time and each person very kind. T... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have been using Yampu for close to 20 years to plan our many trips. Stephanie is the most helpful, responsive and thoughtful tour planner! She gave us an itinerary for Japan that exactly met all ou... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We worked with Jose on our Argentina trip and some details got complicated, as the trip had originally been planned by our sister, who could not go at the last moment. Jose spent quite a bit of time w... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

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Vom Unternehmen geschrieben

With 27 years of expertise, a 5-star Trustpilot rating, and 10 World Travel Awards, Yampu Tours is the trusted choice for seamless, personalized travel. We craft private, luxury experiences across 90+ countries on seven continents, ensuring every journey is tailored to your style. Our clients' testimonials speak to our commitment to excellence—see why discerning travelers choose Yampu for immersive, one-of-a-kind adventures.


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5,0

Hervorragend

TrustScore 5 von 5

351 Bewertungen

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5,0

Alle Bewertungen

(351)

3 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Unforgettable Machu Picchu

Machu Picchu was our dream trip. Dream became a reality, thanks to incredible arrangements made by Stephanie Rudolph of Yampu Tours and her associates.
Entire tour went without a glitch. Stephanie gave us a great value for the tour. She was very quick to respond and to address all our concerns. I particularly want to mention tour guide Percy who made it possible for me to hike the Huyana Piccchu.
Jay shetty

29. August 2022
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Antwort von Yampu Tours

Hi Jay,

Thank you for choosing Yampu to help plan your dream trip! Stephanie and the team thoroughly enjoyed piecing together your tour of Peru. We look forward to assisting you with your travels again soon!

Bewertet mit 5 von 5 Sternen

Peru July 2022

We planned to go 2019. Then covid... Finally 3 years later the trip was fantastic, perfectly organised, all picku-ups and meeting with local staff were perfectly on time and each person very kind. To say nothing of the amazing choices of locations, hotels, restaurants, views, activities, dune biggies, desert drinks, Nasca flight, Machu Pichu walks - AMAZING!! THNX

28. Juli 2022
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Antwort von Yampu Tours

Hi Sasha! Thank you for choosing Yampu Tours to help organize your trip to Peru. We're so happy that you enjoyed your travels. We hope to arrange more travels for you soon!

Bewertet mit 5 von 5 Sternen

The wonderful world of “Oz”

There were some hiccups along the way but Jose and his team were quick to make sure my trip was still able to happen. Everything about my trip was a dream come true. The people were amazing, the food was absolutely delicious, and the adventures/tours were truly unforgettable experiences. 10/10 would recommend a trip to “Oz” aka Australia ❤️🐨🦘

26. Juli 2022
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Antwort von Yampu Tours

Hi Shelby! Thank you so much for sharing your experience with Yampu Tours. We're so happy that we were able to help you navigate the few hiccups we encountered and create your dream trip to Australia. We hope to be able to serve you again in the future!

Bewertet mit 5 von 5 Sternen

Great trip

Great trip. Jose and his teams in the US and in Italy put together a terrific 16 day itinerary.

6. Juli 2022
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Antwort von Yampu Tours

Hi Ray! Thank you for choosing Yampu Tours. We're happy to hear that you enjoyed your tour of Italy. Looking forward to planning your next trip!

Bewertet mit 5 von 5 Sternen

Fantastic Yampu Experiences

We have used Yampu for multiple family adventures over the years - Peru, Malaysia, S. Africa and most recently Iceland. All have been wonderful experiences with great accommodations, local tour guides and personalized itineraries. Jose and the Yampu staff have always been responsive to requests and have been a pleasure to work with and we will continue to do so.

6. Juli 2022
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Antwort von Yampu Tours

Hi Gary! Thank you so much for allowing Yampu Tours to be your choice travel agency! We always enjoy planning your family travels and so happy to hear that you have had wonderful experiences. We'll be looking forward to arranging your next family trip!

Bewertet mit 5 von 5 Sternen

Peru Chile Bolivia

Jose of Yampu tours helped to organise my trip to Peru, Bolivia, Chile. Logistically it was very challenging given the different covid restrictions but they did it and everything went smoothly which allowed me to have a great time on the trip. They have a great relationship with the local operators and any issue was immediately attended to, I enjoyed all the guides and drivers assigned to me, will definitely use Yampu again on future trips to South America

3. Juli 2022
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Antwort von Yampu Tours

Hi Genevieve! Thank you for sharing you experience with Yampu Tours. We're so happy that you enjoyed your exploration of South America! It was a pleasure to put together this itinerary for you. We're looking forward to serving your travel needs again soon!

Bewertet mit 5 von 5 Sternen

Yampu set up a trip of a lifetime…

Yampu set up a trip of a lifetime throughout Vietnam and Cambodia for our family. They took care of every detail, and everything was first rate. The guides were all incredibly kind, knowledgeable and proactive in making sure we had a great time. I will use them as often as I can.

10. Juni 2022
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Antwort von Yampu Tours

Hi Rafael de la Sierra! Thank you for choosing Yampu Tours to help plan your trip to Southeast Asia. We're so glad we could help make this a trip of a lifetime for you. Looking forward to creating more itineraries for you in the future!

Bewertet mit 5 von 5 Sternen

We will certainly being using Yampu again!

Just returned from a wonderful trip to Equador and Peru; a vacation that was delayed over two years due to the pandemic. We worked with Jose directly to ensure we got the sort of vacation that we were looking for and Yampu delivered! Every detail had been thought through - the hotels and rooms we wanted, the tour options, the tour guides, everything! Even the tours that we weren't so sure about were fabulous and may have even been some of the best parts of the trip!

Unfortunately, the vacation had to be extended by ten days, when one of us tested positive for COVID and we had to quarantine in a hotel. However, Jose and his local team in Lima didn;t desert us and jumped in to ensure we had everything we needed.

We will certainly being using Yampu again!

29. Mai 2022
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Antwort von Yampu Tours

Hi Andy and Joan! Thank you for choosing Yampu Tours. It was a pleasure assisting you with your trip to Peru and Ecuador. We're so glad that you all enjoyed yourself even with the mandatory extension of your stay. We would love to plan another trip for you in the future!

Bewertet mit 5 von 5 Sternen

First trip to Southwest

We had a great tour provided by Yampu. Our guide Mae as great and provided insights into the history, culture and food of New Mexico. The landscapes were fantastic and she gave us access to out of the way place. Here familiarity with the Pueblos was thoroughly enlightening!

24. Mai 2022
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Antwort von Yampu Tours

Hi Richard! Thank you for travelling with Yampu Tours. It is amazing to hear that your first exploration of the Southwest was a great success. We would love to plan another trip for you soon!

Bewertet mit 5 von 5 Sternen

We had another amazing trip with Yampu

We had another amazing trip with Yampu, this time to Ecuador. We have used the company several times always with great results. It was a three generation trip and included a visit to Quito, the equatorial line, Guayaquil and a four night Galapagos cruise. While it was all wonderful, the Galapagos was certainly the highlight. Along with some of the best snorkeling and scuba I’ve done, the up close and uncrowded interaction with the wildlife was like no other place. From the curious sea lions swimming up to say hello while swimming, the multitude of avian life, giant tortoise, frolicking dolphins, plentiful sharks and rays and sea turtles, and the iguanas sunning themselves, this trip had it all. Food was excellent and the guides and staff were excellent. Activities included snorkeling, hiking, kayaks, boat rides, and time to relax in between and enjoy the scenery.

7. Mai 2022
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Antwort von Yampu Tours

Hi Jeff! Thank you for choosing Yampu Tours as your choice travel agency. It is always a pleasure assisting you with planning your travels. It is great to hear your trip to Ecuador was an amazing experience.

Bewertet mit 5 von 5 Sternen

A remarkable family trip

We booked with Yampu for our family trip to Peru and we have to say we were definitely more than satisfied with how our vacation turned out! The itinerary was filled with interesting activities and clearly layed out, it wasn’t too packed and allowed for some flexibility for us to do our own exploring which we greatly enjoyed. The tour guides were informative and helpful, it was very much needed for them to show us around and the historical context they provided elevated the appreciation we had for each area we stayed at. Overall, we will be definitely looking to book with them again for any future trips!

3. Mai 2022
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Antwort von Yampu Tours

Hi Margaret! It's wonderful that your family vacation to Peru was a success! It was definitely a pleasure planning your itinerary and we can't wait to plan another trip for you in the future.

Bewertet mit 4 von 5 Sternen

We are always looking for a warm…

We are always looking for a warm climate to visit in February and once again Yampu provided a wonderful experience-this time in Chile. The trip was well planned, and the guides were professional and punctual. Our two favorite stays were in the Patagonia Camp with deluxe yurt dwellings and the luxurious Santa Rita estate hotel. Wonderful experiences in a gorgeous country.

10. April 2022
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Antwort von Yampu Tours

Hi Susan! Thank you for planning your travels with Yampu Tours. We're happy to hear that your trip to Chile was a wonderful experience. It was a pleasure assisting you with your travel arrangements!

Bewertet mit 5 von 5 Sternen

Yampu Tours Great Service

I'm a Travel Consultant and have been working with Yampu Tours for many years. I recently had my first clients visit Costa Rica since the pandemic and knew I had to work with Yampu Tours. Jose and his team have a wonderful attention to detail- you know you're in good hands from planning through to the experience. They suggest top knotch hotels and activities always get A+ feedback from clients. This family had a wonderful lifetime experience thanks to Yampu!

28. März 2022
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Antwort von Yampu Tours

Hi Kelly! We greatly appreciate your kind words. Thank you so much for continuing to use Yampu Tours services. It is always pleasure!

Bewertet mit 5 von 5 Sternen

Travelling in Peru in the time of covid

Travelling in Peru in the time of covid. Me and my wife for two Dec 21 weeks in Lima, Amazonia, Cusco and Machu Picchu, organized by Yampu. All in all, an excellent experience that we highly recommend.

Our local guides gladly walked the extra mile just to make sure that we are happy with the service. Pandemic wise, we felt absolutely safe as Peruvians are very disciplined in following the rules in all public places. The Yampu Team really amazed us as they reacted proactively during a local strike crisis that would cost us the chance to visit Machu Picchu. Thanks to them we smoothly adjusted our flights, accommodation and guides itineraries and we finally made it!

We would strongly recommend Jose and his team in Yampu for your next trip in Peru, especially at these challenging times.

Happy travelling,

Aspa & Thanos

9. Jänner 2022
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Antwort von Yampu Tours

Aspa, and Thanos,

Thank you very much for taking the time to let us know how your Peru adventure with us went! We at Yampu Tours take pride in working with only the most experienced, devoted, local guides within our destinations and are happy to go above and beyond expectations. We hope to travel with you again soon!

Bewertet mit 5 von 5 Sternen

The perfect trip from the perfect…

The perfect trip from the perfect company! I spent a week in Ecuador organized by Yampu and from the guides to the hotels to all the transfer logistics everything was perfect! I have used Yampu multiple times and they are my go to company for the Neotropics!

8. Jänner 2022
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Antwort von Yampu Tours

We are thrilled that you had another successful adventure with our team. We look forward to traveling with you again in the near future and seeing more of your stunning wildlife photography!

Bewertet mit 5 von 5 Sternen

Majestic is Real!

From pick up to drop off pour trip was magical! We hired a private tour for the 5 days and it paid off, we saw so many hidden gems, hiked in caves we would have never known about, ate at organic greenhouses etc., I would highly recommend this company.

3. Jänner 2022
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Antwort von Yampu Tours

Thank you very much for taking the time to let us know how our team did on your custom trip, Debby! We hope to travel with you again soon 😊

Bewertet mit 1 von 5 Sternen

Expensive and untrustworthy

I must admit that I never actually toured with this company. I did try to schedule an itinerary but that blew up big time. We scheduled a tour of Peru (5 months in advance) with the company owner, Jose. He was nice enough and the original price seemed in line with what I expected. Then, because the flight home had to be vet early in the morning we asked to add one day. The cost of the new 1-day longer itinerary was $3000 more than the original. In addition to one more hotel night, for reasons that are unclear, Jose added several lunches/dinners to the tour despite me specifically stating we did not generally eat much lunch. When I asked why the price exploded so much, he refused to itemized any of the new costs so I could decide what to keep or not. I had already paid 50% down and when we asked to cancel, he refused to credit back my down payment! I called to discuss this with Jose but he refused to take my call or call me back. I had to contact my credit card company to dispute the down payment call.
I then made the same itinerary with another high quality company for the Sam extended tour and it was $200 cheaper than the initial shorter trip on Yampu.

In response to the Yampu response, much of what is written is correct but there are critical issues that are not. I had every thought about continuing my trip through Yampu until we received the $6000 price increase ($3000 per person). When that occurred, stated, I asked for and received of things that they thought comprised the $6000 increase. HOWEVER WHEN I FURTHER ASKED YAMPU TO SPECIFY THE COSTS FOR EACH OF THE ITEMS THAT WERE NOW ADDED, I WAS TOLD THEY COULD NOT (OR WOULD NOT) DO SO. Manny of the items added were meals, which I did not ask for and it is totally unclear yo me how he could set a charge for a meal, when no one knew what we might order. When I asked my subsequent Peru Travel Agent about the costs of specific tours or side trips, they were able to give me details that would allow me to to keep or delete things with knowledge of what they cost. YAMPU REFUSED TO DO SO!
IT IS ALSO UNCLEAR WHY THEY ADDED SO MANY MEALS, WE ONLY ASKED THEM TO ADD ONE LUNCH (WITH HORSE SHOW).
I called Yampu twice to leave messages about my refund and my travel agent called several times. I NEVER RECEIVED A RETURN CALL AFTER WE ASKED FOR A REFUND. EVEN WHEN I EXPLAINED ON THE FINAL CALL TO THE OFFICE, WHY I WAS CALLING, I GOT NO RESPONSE. I AM CERTAIN THAT BELIZE HAS EMAIL, TEXT AND TELEPHONE SERVICE. ONLY AFTER GETTING NO RESPONSE FOR 24 HOURS DID I CONTACT VISA TO ASK THEM TO REVERSE THE CHARGE.
IF THIS COULD HAVE BEEN EASILY AVOIDED, I SUSPECT IT STILL CAN BY RETURNING MY ENTIRE DOWN PAYMENT.
WHEN THAT OCCURS, I WILL BE HAPPY TO RESPOND AGAIN AND MAKE IT CLEAR THAT THE ISSUE IS TOTALLY CLEARED UP.

JUST DO THE RIGHT THING AND RETURN MY DOWN PAYMENT.

AGAIN I JUST ASK THAT YOU JUST DO THE RIGHT THING AND RETURN MY ENTIRE DOWN PAYMENT.

24. Dezember 2021
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Antwort von Yampu Tours

Update January 17th, 2022: Despite issuing a full refund on January 11th and showing Dr Schwartz a copy of the refund that same day, noting "Dr Schwartz, Below please find the full refund of $ 5458. If you have initiated a dispute kindly contact your credit card company and inform them that this has been processed" he still called his credit card company and initiated the dispute on January 14th.

Update January 11th, 2022: A full refund has been issued to client; Yampu absorbed all costs.

Through this review, many vital points have been omitted from the situation. We have tried to reach Dr.Schwartz on more than three occasions and offered a full refund to come to a final solution amicably. However, we have received no response. Allow us to present the details of this situation below to clarify the dilemma at hand;

Dr. Schwartz contacted Yampu Tours on September 27th for a custom trip to Peru through this travel agent. Through 12 emails sent the same day, we came up with a custom itinerary which was sent to the agent the morning of September 28th. That same day we advised the agent all hotels were confirmed. On September 30th, the client called and gave us his credit card for the deposit. However, I (Jose Irauzqui, President) noticed there was a discrepancy between what Dr Schwartz's agent was telling him and what he thought he was booking since the agent appeared not to have relayed all the information (he wanted to go straight to the Sacred Valley instead of spending the first night in Cusco) or perhaps Dr Schwartz had not read the thorough documentation that had been sent to the agent.

On November 1st, the agent emailed saying they had accepted the revised itinerary and wanted to see details which I re-sent. Then on November 2nd, Dr. Schwartz asked us to send a complete list of all possible excursions he could do; we created a special custom list for him with over 500 experiences. After a lengthy conversation with Dr. Schwartz on November 30th (The agent was not on the call), we discussed adding several items, which we included. On December 4th, I sent the client and agent an updated itinerary and quote, to which Dr. Schwartz replied, "This looks good. We need to insert flight departure and arrival times and train time. I think we could/should add a bit more to Lima days. Will discuss restaurants with Beth."

Suddenly, on December 10th, we received an email from Dr. Schwartz asking why the price had gone up so much. My reply was to name all the extra items I had added in total 14 items including several experiences, some extra flights, extra hotel night, and hotel upgrades, car services at disposal and meals, and asked which items he would like to remove so that I may update the pricing. In addition to this, there was also a very high commission payable to the agent, much higher than is customary in the business.

When Dr. Schwartz initially complained about the price, I immediately wrote to the agent and stated, "If your client is not satisfied, I would be happy to refund the payment he made minus the credit card fees we incurred". This was even before Dr. Schwartz asked us to cancel the trip.

Therefore, it is not accurate that we declined to refund the client. When Dr Schwartz then wrote back and said he wanted to cancel, I said there was no problem to do this; we just needed to deduct the nominal credit card fee (about $ 200) that we paid to process the transaction and refund the full amount. The agent wrote back saying that the client agreed, "Dr. Schwartz has agreed to a refund" however, due to credit card regulations, we needed an email from the client himself and not the agent, which we requested but never received.

On Friday, December 17th, Dr. Schwartz contacted our office, saying that I needed to call back immediately, or he would dispute the charge. However, I was on an inspection trip in Belize with limited cell availability and could not call back immediately. (This can be seen from the week's social media posts.)

I cannot attest to the client's new itinerary or who he is booking with. However, we pride ourselves in delivering great experiences at reasonable prices, which can be seen by the hundreds of 5-star reviews here on Trust Pilot, including some that happened after Dr. Schwartz's review.

Yampu has been in business for over 22 years. Due to the pandemic and being short-staffed, I (Jose) have been planning trips for many clients. The pandemic has created a lot of difficulties for the travel industry. Still, we have been able to weather the pandemic and have successfully rescheduled hundreds of bookings due to the stellar customer service we always provide, with no complaints, unlike those that other companies have encountered.

This unfortunate situation could have been easily avoided with one simple email from the client.

Bewertet mit 5 von 5 Sternen

a perfect Chile trip during the post-pandemic

That is such a perfect trip during the post-pandemic. Everything was arranged in advance including PCR tests in different venues, specific restaurants, early check-in and etc. We met some emergency adjustments during the trip. So appreciate Jose's help, without that, we can't have the awesome experience in Chile. All private transportation, tour guides, and hotels are unique, clean, and safe. According to our requirements, Jose provided the best solution to us and also gave us rather valuable suggestions. We highly recommend Yampu to my friends. This is my second time cooperating with them in South America. The whole trip is always wonderful as last time.

30. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great custom planning!

Great custom planning to fit all your adventure needs. My friends and I have never used Yampu and now plan to use for all future travel to South America. They offer the most informative and experienced guides. The service and experiences we received were exceptional! We had a private driver, a bit more costly but worth the expense as we had more leisure and relaxing time since we arrived and left everywhere in good time. Don’t hesitate to book your tour through Yampu.

18. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect Peru

Our recent 2 week trip to Peru was flawless thanks to Jose and Stephanie. Our guides and drivers were first rate and the hotels suggested ended up being perfect- from Hotel B in Lima, sanctuary Lodge in Machu Picchu, Titilaka and the others. Yampu went above and beyond the call of duty after a couple of flight debacles (none their fault) ensuring we could press on with as little interruption to our itinerary as possible.
This trip was planned prior to covid and we are so grateful to finally have visited Peru- thanks Yampu! We look forward to our next travels with you.

11. Oktober 2021
Bewertung ohne vorherige Einladung

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