Yorkshire Tea Bewertungen 

482
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Most impressed with the outstanding "customer care" we received from Phoebe Dixon at Taylors of Harrogate. I had raised a packaging issue and the explanation plus action taken was swift and impressi... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Yorkshire Tea is the only tea I drink and when I experienced a few tea bags that didn’t want to perform their duties I contacted customers services to make them aware. Because how can a company... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent customer service, responded to my issue quickly & efficiently. Bronte arranged for replacement teabags to be sent to me and these have been very well received within a week of her response.... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I decided to write this review after yet another YT tea bag split open when I was trying to separate two tea bags stitched together (which is the usual format for the tea bags I buy). The quality of t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lebensmittel, Getränke & Tabakwaren

Vom Unternehmen geschrieben

At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

482 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 85 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,8

Alle Bewertungen

(482)

201 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I recently contacted Taylors of…

I recently contacted Taylors of Harrogate regarding an issue with the perforations on a current box of Yorkshire Tea bags, and I was genuinely impressed by the level of customer service I received.

Their response was prompt, warm, and clearly written by someone who genuinely cared. Bronte listened to my feedback, acknowledged the issue thoughtfully, and reassured me that my concerns would be passed on and acted upon. It’s refreshing to see a company take customer feedback seriously rather than sending a generic reply. Thank you x

19. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you so much for your lovely review Janet. We’re really glad to hear you had such a positive experience, and we’ll be sure to pass your kind words on to Bronte, she’ll be chuffed. We always want people to feel listened to and looked after, so it means a lot to know the team were able to help and that your feedback is being put to good use. Thank you again for taking the time to share this.

Bewertet mit 5 von 5 Sternen

Wonderful customer service

I had an issue with some split Yorkshire tea bags, I emailed Yorkshire Tea and within a few hours they replied and gave me a reason as to the product issue and are sending me some replacement bags. This is excellent customer service! Well done Yorkshire Tea!

19. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Tea

Hi Richard! Thank you so much for sharing your review. We’re really chuffed to hear our team were able to help and get things sorted quickly for you. ☕️

Bewertet mit 5 von 5 Sternen

I emailed about a problem and instead…

I emailed about a problem and instead of having to wait several days for a response they emailed me back the same day excellent customer service, they are sending me out a replacement thank you so much ❤️

17. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Tea

Pleased to hear you got looked after and happy brewing! ☕️

Bewertet mit 5 von 5 Sternen

Problem explained and solved.

I contacted them because a large box of tea bags I opened was found to contain lots of damaged tea bags, which I had to chuck away and I transferred the ones that were useable to another box. They solved my problem with in a few hours by contacting me quickly an and replacing the tea bags. Brilliant service.

16. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Your kind words mean a lot, and Bronte is now all beaming smiles. Thank you and happy brewing!

Bewertet mit 1 von 5 Sternen

Same complaint as all the others here

Same complaint as all the others here, you are using far less tea in the bags and the recipe has changed. You cannot go against all these customers who clearly have years of tea drinking expertise. Too many standard company replies. You clearly have no intention of admitting what you are doing so we will move the complaint to the Times and Private Eye.

15. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for your review, Ian. We’re really sorry to hear your brews haven’t been tasting quite as they should. We can reassure you that we haven’t changed the blend, and our UK tea bags still contain 3.125g of Yorkshire Tea. If you’ve got a particular box that doesn’t seem right, our customer services team would be glad to look into it. Just drop them a note at hello@yorkshiretea.co.uk and they can arrange for our tea experts to taste test some bags and help get things sorted.

Bewertet mit 2 von 5 Sternen

Perfume taste.

Been drinking Yorkshire Tea for years.
Random bags tasting like perfume in the last 3 boxes, including the box they sent directly as a replacement when we contacted customer service.

15. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Hi Hazel! We're sorry your tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!

Bewertet mit 5 von 5 Sternen

So impressed with their customer…

So impressed with their customer service.
My issue with some faulty tea bags was resolved within less than 24 hours.
Well done 👍🏼

11. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for your kind words, Sandra - we’re hoping that 1 star was meant to be a 5!!💫️ Delighted to hear you had such a positive experience with our customer service team, happy brewing!☕️

Bewertet mit 5 von 5 Sternen

Bought a box of Yorkshire Tea most of…

Bought a box of Yorkshire Tea most of them had holes in so I contacted the team they responded within an hour and the next day resolve the issue by replacing the box extremely happy customer

11. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for giving us a chance to put things right, Amanda - happy brewing! ☕️

Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service. Prompt reply. No making excuses. Generally Bronte was amazing.

8. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Second that, Bronte IS amazing (as are the whole team)! Thank you for your very kind words Paul - beaming smiles all round in the Customer Service team! ☕️ 💫️ 😁️

Bewertet mit 5 von 5 Sternen

I had an issue with a product

I had an issue with a product which was responded to very quickly and an explanation given as to how this was likely to have occurred. It resolved my misgivings about buying this product again (one that I have used for many years).

6. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Tea

Thank you for the wonderful review, Alastair! We appreciate you giving us the chance to put things right.☕️

Bewertet mit 5 von 5 Sternen

Great product and support team

Great product and support team! I've enjoyed this Tea for years, great flavour and consistency. I reported a small problem in the spirit of maintaining the quality of the product, and the response was immediate and comprehensive. I remain a happy and loyal customer and recommend this tea to anyone who enjoys a good cuppa! Proper!!

5. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Yorkshire Tea

Proper review that. Thank you for your kind words Kieran and chuffed to hear the team helped put things right for you! ☕️

Bewertet mit 5 von 5 Sternen

Problem Resolved

I had a problem with the 600 bag of tea bags.

I contacted customer service and the lovely Bronte provided an explanation and offered a replacement. No arguing or negotiation, provided a solution.

Great service. Thank you

4. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for your kind review, Gail! We're delighted to hear you had such a positive experience with our customer service team!

Bewertet mit 5 von 5 Sternen

Teabag issue

Emailed my upset regarding my teabags and response back cleared up the matter straight away. Very please with the polite and kind response.

31. Jänner 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you Darren! Happy brewing!

Bewertet mit 1 von 5 Sternen

I start boycotting this brand after…

I start boycotting this brand after they release that god awful radio ad

2. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for taking the time to share your thoughts, Reece. We’re sorry to hear our radio ad wasn’t to your taste. We like to do things a little differently with our ads, and this one was meant to be fun and light‑hearted, something that might stand out from the usual radio chatter and hopefully bring a smile to people’s day. While we’ve had a lot of positive feedback, we're sorry that this one missed the mark for you, and we’ll make sure your comments are passed on to our Marketing team. Thanks again for getting in touch, and we really do hope you’ll stick with us.☕️

Bewertet mit 2 von 5 Sternen

I am considering changing brands after…

I am considering changing brands after years of using Yorkshire tea . I no longer think it is as good as it used to be, not strong enough, and the taste is not the same.

1. Februar 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Hi Linda. We’re really sorry to hear your Yorkshire Tea isn’t tasting as strong or consistent as you expect, especially after so many years of enjoying it. We haven’t changed the blend or the flavour we aim for, and our team works hard to keep every batch up to the same standard by tasting each tea before and after blending. Your feedback genuinely matters to us. If you have any boxes that don’t seem quite right, the codes on the pack help our Quality Assurance team investigate. Feel free to email our team the details to hello@yorkshiretea.co.uk so our experts can check the batch and make sure everything is as it should be.

Bewertet mit 1 von 5 Sternen

Yorkshire Tea now tastes horrid

Came onto the Internet to see if anyone else is finding Yorkshire Tea now tastes bad. See that looks of people do! I'm disappointed as I pay around £6/7 for the big box and now feeling like it's no longer worth it. We tried a box of Miles tea last week and they were delicious!

30. Jänner 2026
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for your review, Ayesha. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.

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