Most impressed with the outstanding "customer care" we received from Phoebe Dixon at Taylors of Harrogate. I had raised a packaging issue and the explanation plus action taken was swift and impressi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Yorkshire Tea is the only tea I drink and when I experienced a few tea bags that didn’t want to perform their duties I contacted customers services to make them aware. Because how can a company... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service, responded to my issue quickly & efficiently. Bronte arranged for replacement teabags to be sent to me and these have been very well received within a week of her response.... Mehr ansehen
I decided to write this review after yet another YT tea bag split open when I was trying to separate two tea bags stitched together (which is the usual format for the tea bags I buy). The quality of t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
Kontaktinformationen
Pagoda House, Plumpton Park, Harrogate, HG2 7LD, HG1 2QU, Harrogate, Vereinigtes Königreich
- 0800 328 1886
- hello@yorkshiretea.co.uk
- yorkshiretea.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Used to be number 1 tea but overpriced…
Used to be number 1 tea but overpriced now also other better teas out there now in my opinion ie Tetley and and TY.Phoo and Twinings etc and much cheaper to
I recently contacted Taylors of…
I recently contacted Taylors of Harrogate regarding an issue with the perforations on a current box of Yorkshire Tea bags, and I was genuinely impressed by the level of customer service I received.
Their response was prompt, warm, and clearly written by someone who genuinely cared. Bronte listened to my feedback, acknowledged the issue thoughtfully, and reassured me that my concerns would be passed on and acted upon. It’s refreshing to see a company take customer feedback seriously rather than sending a generic reply. Thank you x

Antwort von Yorkshire Tea
Wonderful customer service
I had an issue with some split Yorkshire tea bags, I emailed Yorkshire Tea and within a few hours they replied and gave me a reason as to the product issue and are sending me some replacement bags. This is excellent customer service! Well done Yorkshire Tea!

Antwort von Yorkshire Tea
Excellent customer service
Excellent customer service

Antwort von Yorkshire Tea
I emailed about a problem and instead…
I emailed about a problem and instead of having to wait several days for a response they emailed me back the same day excellent customer service, they are sending me out a replacement thank you so much ❤️

Antwort von Yorkshire Tea
Problem explained and solved.
I contacted them because a large box of tea bags I opened was found to contain lots of damaged tea bags, which I had to chuck away and I transferred the ones that were useable to another box. They solved my problem with in a few hours by contacting me quickly an and replacing the tea bags. Brilliant service.

Antwort von Yorkshire Tea
Had a small problem with teabags I got…
Had a small problem with teabags I got in touch with Taylors and they replied very quickly and fixed the issue with no fuss whatsoever

Antwort von Yorkshire Tea
Same complaint as all the others here
Same complaint as all the others here, you are using far less tea in the bags and the recipe has changed. You cannot go against all these customers who clearly have years of tea drinking expertise. Too many standard company replies. You clearly have no intention of admitting what you are doing so we will move the complaint to the Times and Private Eye.

Antwort von Yorkshire Tea
Perfume taste.
Been drinking Yorkshire Tea for years.
Random bags tasting like perfume in the last 3 boxes, including the box they sent directly as a replacement when we contacted customer service.

Antwort von Yorkshire Tea
So impressed with their customer…
So impressed with their customer service.
My issue with some faulty tea bags was resolved within less than 24 hours.
Well done 👍🏼

Antwort von Yorkshire Tea
Bought a box of Yorkshire Tea most of…
Bought a box of Yorkshire Tea most of them had holes in so I contacted the team they responded within an hour and the next day resolve the issue by replacing the box extremely happy customer

Antwort von Yorkshire Tea
Great customer service
Great customer service. Prompt reply. No making excuses. Generally Bronte was amazing.

Antwort von Yorkshire Tea
I had an issue with a product
I had an issue with a product which was responded to very quickly and an explanation given as to how this was likely to have occurred. It resolved my misgivings about buying this product again (one that I have used for many years).

Antwort von Yorkshire Tea
Great product and support team
Great product and support team! I've enjoyed this Tea for years, great flavour and consistency. I reported a small problem in the spirit of maintaining the quality of the product, and the response was immediate and comprehensive. I remain a happy and loyal customer and recommend this tea to anyone who enjoys a good cuppa! Proper!!

Antwort von Yorkshire Tea
Problem Resolved
I had a problem with the 600 bag of tea bags.
I contacted customer service and the lovely Bronte provided an explanation and offered a replacement. No arguing or negotiation, provided a solution.
Great service. Thank you

Antwort von Yorkshire Tea
Teabag issue
Emailed my upset regarding my teabags and response back cleared up the matter straight away. Very please with the polite and kind response.

Antwort von Yorkshire Tea
I start boycotting this brand after…
I start boycotting this brand after they release that god awful radio ad

Antwort von Yorkshire Tea
Really great customer service and a…
Really great customer service and a wonderful product. Highly recommend going Gold!

Antwort von Yorkshire Tea
I am considering changing brands after…
I am considering changing brands after years of using Yorkshire tea . I no longer think it is as good as it used to be, not strong enough, and the taste is not the same.

Antwort von Yorkshire Tea
Yorkshire Tea now tastes horrid
Came onto the Internet to see if anyone else is finding Yorkshire Tea now tastes bad. See that looks of people do! I'm disappointed as I pay around £6/7 for the big box and now feeling like it's no longer worth it. We tried a box of Miles tea last week and they were delicious!

Antwort von Yorkshire Tea
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