Don’t buy jewellery from ZA Jewellery / zajewellery
Don’t buy jewellery from ZA Jewellery / zajewellery dot co dot za.
They will take your money and you won’t get your delivery. Nor will you be able to reach anyone for help. Ever.
Here’s the story:
On 15 March I ordered a birthday gift from ZA Jewellery / zajewellery. The website told me to allow “2 to 3 working days for shipping from the time your order has been placed”. The birthday in question – my daughter’s best friend – was 25 March. 10 days later.
But by the 25th, we’d received no gift. I emailed. No reply. I emailed again. No reply. There is no phone number anywhere on the website. I emailed again. Nothing. No response.
We were very disappointed not to be able to give our gift to the birthday girl, so we made a last-minute plan. And while I was upset that my R398 appeared to have been stolen from me, I was more upset about the absent gift.
On Tuesday 19 April, 5 weeks after I placed my order, I received an email: “Apologies, for the delayed response. We had an IT glitch and noticed your order today. Your item will be dispatched today and will reach the identified delivery address by tomorrow (20/04/2021).”
It did reach us. But the birthday was a month ago and the birthday girl has gone home, to Cape Town. Her gift is at my house, in Joburg. I am about to pay a few hundred bucks to get it couriered to her. And I’m furious.
I’ve subsequently emailed ZA Jewellery / zajewellery to ask for a phone number so that I can discuss this with someone. An actual human. Nothing. No response.
Shoppers, be warned about ZA Jewellery / zajewellery.