"Formal dispute of $59.99 charge — cancellation submitted before renewal"
I am following up here because, as of today, I still have not received a response or a refund from Zodeya.
For clarity, here is the timeline of my case:
My free trial started on August 27, 2026 at 2:49 AM Spain time.
I sent my cancellation request by email on August 28, 2026 at 1:02 AM Spain time, using the email address associated with my Zodeya account and following the cancellation procedure indicated on your website.
Despite submitting my cancellation request before the renewal, I was charged $59.99 on August 29, 2026 at 7:48 PM Colombia time.
I contacted Zodeya to report the charge and request a refund, but I have continued to receive no substantive response and no refund.
Your cancellation policy states that cancellation requests should be submitted at least 24 hours before the end of the current subscription term to avoid the next charge. I submitted my cancellation request within that timeframe.
I have just sent another email to your support team with the subject:
"Formal dispute of $59.99 charge — cancellation submitted before renewal"
In that email, I provided the complete timeline and formally requested the immediate refund of the $59.99 charge, confirmation that my subscription is cancelled, and confirmation that no further charges will be made.
I am posting this here as well because I want to make sure there is a clear record that I have followed the cancellation procedure, contacted Zodeya repeatedly, and have still not received a proper response or my money back.
I expect Zodeya to review the evidence and process the $59.99 refund immediately.
If this matter is not resolved promptly, I will escalate the charge dispute through my credit card issuer and provide the complete documentation of my timely cancellation request, the subsequent charge, and my attempts to obtain a refund directly from Zodeya.
