Hi Dana,

Thank you for your feedback. We understand how unexpected customs fees can be frustrating, and we sincerely apologise for any confusion. Our website does state that customs fees may apply for international orders, depending on the destination country’s regulations. However, we appreciate your point and will review how we present this information to make it clearer.

Unlike some companies registered in the EU, we are currently based outside the EU, which may result in customs fees depending on your location. These fees are determined by your local authorities, and unfortunately, they are outside of our control.

We value your input and will continue to work on improving transparency in our communication. If you have any further concerns, please feel free to reach out to our customer service team, and we’ll be happy to assist.

Thanks again,

Customer Service Manager