Paid for express shipping of my order to arrive a week before Christmas. The order did not arrive, and the company totally wash their hands of any responsibility - despite the guaranteed shipping.

The costs for their goods are very high considering what they are producing, and do not deliver what they promise. On a £60 order, they offered me a measly £3 compensation. Unfortunately their agents do not understand what is being said to them (I suspect English is not their first language). I have spent over a week debating this with an agent called Quinn, and have just gone round and round in circles with him, despite it being a very simple complaint.

There is no information on their website regarding complaints, refunds and returns (conveniently), and despite multiple attempts over email, I’ve been unable to understand what their complaints process is, nor will their agents escalate my complaint despite multiple requests.

There a plenty of other companies out there that do the exact same thing, I would not go anywhere near this one, particularly if you are relying on the items being produced and delivered in timely fashion for a gift (which I’m sure is often the case with products like these).