Definitiv keine Empfehlung
Ich warte schon seit 22.11. auf meine Entschädigung. Die Kommunikation mit dem Support ist sehr anstrengend und man wartet lange auf eine Antwort. Außerdem stand auf meiner Statusseite auf der Skycop-Website, dass das Geld von Wizzair überwiesen wurde und dass Skycop die Mittel bald auf mein Konto überweisen wird. Nach ein paar Tagen wieder Status „awaiting airline response“. Da hat man gleich Zweifel …
Antwort von Skycop
Dear Nemanja,
Thank you for taking the time to share your experience - we completely understand your concern and regret the confusion caused.
First, we want to clarify that your claim has not yet been paid out by the airline - we are still waiting to receive the funds from Wizzair.
We also hear your feedback regarding communication delays. While we strive to respond as quickly as possible, we recognize that we’ve fallen short in your case. We're actively working to improve both the accuracy of status updates and the speed of our support responses. However, if you have any urgent questions, please contact our team at support@skycop.com indicating your claim ID number.
Please rest assured that once the airline transfers the compensation to us, the payout to you will follow shortly after. You haven’t been forgotten, and we are doing everything we can to expedite this process.
Thank you again for your patience and for holding us accountable.
Best regards,
Skycop Team