Hi Eda,

We completely understand how frustrating it must feel to still be waiting for your payment, especially seeing others around you have already received theirs. Thank you for sharing your experience - your concerns are important to us.

We take full responsibility for the delay and want to reassure you that your claim is being actively monitored. Due to the high volume of clients during this busy season, processing times are longer than usual, but your case is still moving forward and being handled individually.

For the quickest updates, please contact your claim administrator directly by replying to the latest email you’ve received from Skycop. They will personally provide clarification and guidance on the current status of your claim.

Best wishes,
Skycop Team