Hello Kim,

Thank you so much for your kind words. I’m really pleased our agent took the time to explain everything clearly and checked in regularly to make sure you weren’t overloaded and understood everything — we’re glad that approach worked well for you.

If you’d like to share your experience, remember our Refer a Friend programme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Your feedback helps us keep improving how we support customers — thanks again for taking the time to let us know.

Kind regards,
Nikki Protect Line, Trustpilot Team