Adrienne Carnie

Hello Adrienne,

Thank you so much for your lovely feedback. We’re delighted to hear our agent Alicia was pleasant, informative and patient — we’ll be sure to pass your comments on to her.

If you know anyone who might benefit from our service, please remember our Refer a Friend programme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for taking the time to leave a review.

Kind regards,
Nikki Protect Line, Trustpilot Team

Hi Adrienne,

We're sorry to hear about this. If you require our assistance, please reach out to us via the following channels:

https://business.forums.bt.com/
https://business.bt.com/help/contact-us-business/
https://www.youtube.com/@btbusinesshelp

Best wishes,
Beth - Customer Excellence Specialist

Hi Adrienne,

Thank you for the great review fantastic feedback! We're happy to hear that our team was able to assist you efficiently. We truly appreciate your support 😊

Kind regards,
Stephen