My signature was cut and pasted onto a contract I hadn't seen!
We had an issue with power tripping out. Called, the electrician was prompt and well mannered, told me the issue was in the meter box. Said it needed work urgently. He would send me a quote via email.
I'm not sure if I was stressed or he wasn't clear, but when he took my credit card details to pay the deposit, I had to sign on his tablet - assuming the signature was for the transaction - $550. He did no work, just looked and arranged to come back Monday.
I received the quote by email that afternoon, along with a comprehensive contract- with MY SIGNATURE PASTED ONTO IT!
I called another electrician, who came and looked, said there was NO URGENT work needed, it could do with an upgrade, but certainly not urgent. Problem was probably a bit of steam in a power point!
I emailed The Local Electrician asking for a refund of the difference between the call out fee and the amount paid ... no response.
I'm pretty sure it's not legal to cut and paste a signature onto a contract a client hasn't seen, but I will find out from Fair Trading - I may be wrong.
22. November 2024
Bewertung ohne vorherige Einladung