JU

Juliet

Vereinigtes Königreich

Bewertungen

Bewertung zu REP

Bewertung zu Extro&Vert

Bewertet mit 2 von 5 Sternen

They sent me the wrong dress

They sent me the wrong dress, which is quite annoying! The dress they did send was lovely quality, but unfortunately not what I ordered. I contacted Customer Services to let them know that I wanted a refund and shouldn't have to pay for the return, given it was their error and they've been pretty unhelpful...

28. Juni 2024
Bewertung ohne vorherige Einladung

Antwort von Extro&Vert

Hey Juliet,

Thanks so much for taking the time to leave your review.

We're so sorry to hear that you received the incorrect item! If you could please pop an email over to marketing@extroandvert.com addressed to Lee I will be more than happy to look further into this for you.

Looking forward to making this right!

Thanks,

Lee
Extro&Vert

Bewertung zu Pollen

Bewertet mit 1 von 5 Sternen

Festival cancelled so please give my money back

I am still waiting on a refund for a trip that was cancelled in August. I was told a refund would take 60 days to return to my account but it’s been well over that now. I received an email saying the refund had been processed around 1 month ago and I still haven’t got the money back. It’s completely broken my trust in Pollen and I won’t be using them again I’m afraid - a real shame as we went with them for their covid cancellation policy. I just want to know what’s going on with my money, it’s hard to budget when I’m out of pocket over £200. Booking ref: PL5VSTWN.

4. November 2021
Bewertung ohne vorherige Einladung

Antwort von Pollen

Hi Juliet,

Thank you for your feedback.

We apologize for the difficulties in receiving your refund in a timely manner. We will be reaching out via email in order to discuss your refund details.

Thanks you,
The Pollen Team