Stephen Packter

Thanks for sharing a 5 star review Stephen, we appreciate your feedback!

Alice
Here To Help Team

Hi Stephen, we want to reassure you that we are not a scam. Please get in touch with us directly so we can share your tracking details.

Hi Stephen,

Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.

Lookers Customer Service & Resolution Team

Hello Stephen and many thanks for the review. We really appreciate the kind comments about our staff members and satisfaction with the entire customer journey. It's great to have your solar panel and battery storage system up and running in Leeds and look forward to seeing your energy savings greaten within the future.

All the best from P4 Solar

Good afternoon Stephen,

Thank you so much for five stars!!!

We are incredibly pleased to hear Monalisa was able to help answer your questions regarding your account closure.

Thank you again and have a nice day Stephen.

- Team OTM 🦊

Hi Stephen,

Thanks for your review, we are very sorry if you felt you had a negative experience or if your original complaint was blocked.

Usually we expect buyers to make initial contact within 48 working hours from the point you confirm your offer. We then expect them to arrange a collection between 3 to 7 standard working days later so we are very sorry for any inconvenience caused by the delay you experienced. 

Your car was originally scheduled for collection on the 25th of August and as you had confirmed your offer on the 15th this would have been the 8th working day. Unfortunately, on the 25th you informed us that the third party collections provider assigned to you had contacted you directly to let you know that your collection had been cancelled due to to an unforeseen issue related to driver shortages.

As soon as you made us aware we immediately reached out to our transport team in an attempt to source you an alternative provider however, at such short notice none of our alternative providers were able to commit to a specific date. For this reason we asked the original provider to contact you once again to discuss their own availability, we also provided you with an update via email. Although you replied to this email and informed us that you required the car be picked up no later than Tuesday the 30th of August, through our intervention the original provider was able to collect your car the very next day, the 26th of August without any further issue. 

Regarding your original complaint, we are sorry if you feel this way however, we have not blocked your complaint in anyway as we have in fact provided you with a full and detailed response. We also explained why you were not provided with the CEO's direct email address in relation to this matter. As previously stated in our original response, although our CEO will most certainly take an interest in all aspects of Motorway, both the positive and negative, he is not directly involved with the complaints we receive unless they are of a specific serious nature and brought to him directly as a matter of urgency. In this instance your complaint was not deemed serious enough and was instead dealt with directly by our dedicated complaints team. 

We do of course really appreciate your feedback, but in this instance the decision close your complaint was made as all of your points within your original complaint and subsequent replies had been addressed in full, there is also nothing further we can do to alter the outcome of a completed sale.

Again we are very sorry if you were unhappy with the level of service you received, but ultimately we are happy that we were able to help you secure and offer for your car that exceeded your agreed estimated selling price. We are also happy that despite the fact your original collection was cancelled we were still able to help you secure an alternative for the very next day. 

We would like to thank you or choosing and we wish you all the best going forward.

Best regards,

Sam
Sales Support Specialist

Thank you so much for taking the time to leave an excellent rating. We really appreciate you being part of our global expert network.

Hi Stephen,

Thank you for your wonderful review.

We are pleased to hear you had an easy and smooth transaction selling your vehicle with us. We really try to provide every customer with the best experience and it is good to hear you received this with Frank one of our staff from Leeds. It is good to hear you received this with us! We’re looking forward to having you again!

Take care and welcome to Cazoo family!

Cazoo Customer Support

Hi,

We at Outfox the Market would like to thank you for leaving us with a 5* review. We aim to serve our customers better day by day. It makes us so happy to know that we were able to assist you with your questions. Take care! :)

Warm Regards,
Team OTM.