Title: Horrible Service and Unfair Billing Practices
I’ve been a Verizon customer for over 5 years and I’ve never experienced such terrible service. I have a business account, and after I moved to a new location about six months ago, I didn’t even use my Verizon internet once — simply because I hadn’t set up service at my new address yet.
About five months ago, I called Verizon to close my account, but their representative convinced me to keep paying for my phone line, saying it would be easier since my equipment was already paid off. I trusted them. That was a huge mistake.
Now, after six months of paying for a service I never used, I decided to finally close everything. But when I called, instead of helping me, Verizon forced me to pay for another month — even though I clearly explained that I haven’t been using the service at all.
Their customer service is unbelievably slow and unhelpful, their website and mobile app constantly malfunction, and their billing practices are beyond unfair. Verizon only cares about money, not their customers. I’m done with them, and I’ll make sure everyone I know hears about this experience.
Stay far away from Verizon — especially if you value honesty and fair treatment
