Loyal Customer Ignored After 8 Hours of Calls and No Resolution
I’veI’ve been a loyal Verizon customer for many years, but this recent experience left me feeling completely unvalued. On November 1, 2025, I canceled my Disney, Hulu, and ESPN bundle through the Verizon app because I wanted to open a Hulu + Live TV account. Verizon doesn’t allow that upgrade within the bundle, so I removed it. The app said I’d still have access until November 8, but that continued access kept my Hulu account linked to Verizon’s billing. Because of this, I couldn’t sign up for Hulu Live until Verizon released the account on the 8th.
Between November 1 and 5, I spent over eight hours in chats and phone calls repeating the same issue. I was told to call Hulu, then told only Verizon could fix it. My case was closed without resolution, and I never received the promised callback.
This should have been a simple fix, yet it turned into days of frustration. I’ve always paid on time and stayed loyal, but this experience made me feel my time and loyalty mean nothing to Verizon. I truly hope Verizon takes accountability and improves how it supports long-time customers.