1-800-PACK-RAT Bewertungen 

I will never use this company again. They have so many fees that are not mentioned when you book them. My personal favorite is the “ on time fee” They charge you forty some dollars for them to do what they should be doing in the first place by being on time. Now explain to me how they can justify charging a customer for their employee to do his job correctly. If you have a problem being late then you need to find another job not charge me. By the way he was late any way and I still was charged!!!!

I see the company has replied and offered a apology but did not offer to return the “ On time fee” even though I called to complain about the fees and the fact that the driver was late. I don't accept your apology, I would like a refund.

I had a wonderful experience. Everyone I worked with was very knowledgeable and helpful. The dropoff, storage and return all went exactly as planned.

PackRat worked very well for our needs. The sales people were able to help us get the sizing we needed, the pricing was accurate, and the service happened on time.

Container arrived on the dates selected and all items were free of damage!

I liked that I was able to handle the entire process online, from the initial signup through arranging for pickup and later redelivery of my container.

The container arrived clean and sturdy, and a lock was provided so I knew my belongings were safe.

Every driver arrived when promised and they placed the container exactly where I wanted it. And everything was returned in the same condition it was when I packed it in the container.

Pack rat is a terrible company ,terrible customer service,if you can finally get someone in the phone they are rude & if you ask for a supervisor they tell you no .. I was suppose to have my container delivered August 10 ,after taking the day off ,and 8 hours on the phone with packrat ,it was delivered on the 11th ,next it was supposed to be picked up on August 20th and I was not on the schedule to be picked up bad we were leaving for Florida on the 20th ,it was suppose to be delivered to my Florida house on sept 1st and they showed up on the 3rd ,now the container is empty and it was supposed to be pick up today sept 5 , again after calling all day ,it's not getting picked up until the 8th ,they were suppose to give me 300 compensation ,but they accidentally gave me 600 back and the customer service supervisor was extremely rude & said we made a mistake ,so enjoy it and don't call us back ...
Like wth I paid almost 3k for this container & they can't get anything right ...beyond dissatisfied...I would really like to speak to corporate & let them listen to all the recorded conversations ... Wordt company I ever had to deal with stay away from them ,so many other options out there

Move completed successfully, but the weight-ticket process required repeated follow-up.

I used 1-800-PACK-RAT for a long-distance military PPM move from New York to Iowa using two containers. The containers were delivered, transported, and picked up successfully, and the move was completed without any remaining balance.

My main concern was the certified weight tickets, which were included in the agreement but charged separately on the invoice. I did not receive them automatically after the move and had to make repeated telephone and email requests. Several representatives said the request had been forwarded and that I would receive a response within 24 hours, but those promised response times passed without an update.

After escalating the matter through the local office and corporate customer service channels, I ultimately received both the empty- and full-weight tickets needed for my PPM reimbursement. I appreciate that the issue was resolved, but the process caused unnecessary concern because these documents are essential and time-sensitive for military reimbursement.

Overall, the physical moving service was completed successfully, but communication and post-move document delivery need improvement. Military customers should not have to repeatedly request weight tickets that were included in the purchased service.

We have had great experience with this company.
Our move was from SC to upper NY and from their quote to service to delivery and price was excellent (well prices are never good) but they were great

We hired them to move our stuff, and then learned later it was actually with a different company. One called zippy shell. I wish this had been clearer, especially when trying to get any information. It wasn’t until I emailed, having a paper trail, that I finally was able to talk to someone who knew what was going on. Would not recommend or use again.

Container was dropped off and picked up on time. There was an issue with what was being changed to me, but that was quickly resolved.

I am pleased with the service I received. I had to change pickup and delivery dates a few times. The customer service was above and beyond what I expected. Friendly staff from the start. The drivers were also a pleasure to work with.

Delivery driver destroyed our lawn maneuvering his truck. Container was delivered in the wrong place. When scheduling pick up, the customer service was great but the driver didn’t pick up the container on the pre set date. Customer service made it right but still, very unprofessional.

I really like the way the doors close and seal up versus a POD setup. I have used Pods in the past but like Pack Rat better. And they gave me a better rate to move from FL to SC

Great experience. Excellent Service. Friendly and knowledgeable customer service. Will use them again if needed to

My Pack-Rat experience from beginning to end was outstanding! The price, the service and the warehouse support was amazing. I recommend Pack-Rat to everyone considering a local or state move!

If I could give a zero star, I would. We reserved our container and was picked up on August 06, 2026 to be delivered on August 19th. I provided the sales person, Susan, my credit card number for an initial deposit and she said that once the container arrived at its destination my card would automatically charge the final payment. I noticed I was not getting any emails or notifications about the delivery. So, I decided to contact them to find out where it was and come to find out, our container was never shipped. They said that we had an outstanding balance and for that reason it was still at the original facility. WHAT????? I lost it, we had already moved to the other state and were waiting for our furniture. After they transferred me to 4 different people, that I had to repeat my name and address with all of them. One of the customer service person, while I was talking and asking why this happened, she just kept saying "ma'am are you providing your credit card to make this payment?" I was so mad, I ended up paying the full amount ($2,436) and now the container is set to arrive on August 26th. We had to buy air mattresses to sleep and have gone thru hell with this situation. Pack Rack did not offer any apologies, any discount, nothing at all. They just wanted the full amount to ship our container. They never contacted me about the payment and when I provided my credit card, the customer service person said "Oh, that is the credit card that we have on file", NO KIDDING! I will never ever use this company again and will not recommend it. They only want your money and do not care about anything else. ZERO stars for me!!! What a joke!

Lower price and more weight capacity were perfect for our move. Scheduled all the dates when I made the reservation. All drop off pick up dates went as planned. Overall great experience. Thank you!

Chose 1-800-pack-rat because the price was good. Unfortunately, the service was sub-par. We had the unit in our driveway for 2 months, and prior to the renewal date, we emptied it and called to have it picked up (7/30 phone call with an 8/3 renewal date. We were told there was no pickup date until 8/10 but it "would be taken care of" and we would not be charged for the next month. I even called back a second time to confirm the pickup date and the customer service agent confirmed she saw a note on the account that we would not be charged again. Lo and behold.... we were charged for the 3rd month. I called and opted to have my "place in line held and receive a call back in 50 minutes" instead of waiting for an agent.. 50 min later i got that call back, then waited another 30 min before speaking to a human. They told me I could receive a refund for the 3rd month minus the pickup fee. ******. august 10th comes, no one comes to pick up the storage unit, and theres no refund. We recieved an email 8/11 saying pickup would be 8/12. On 8/13, the storage unit was still in my driveway. We then spend over 3 hours on the phone between being put on hold and being transferred from department to department trying to confirm a refund and a pickup date. Was able to escalate call to a supervisor who confirmed a "guaranteed" pick up date of 8/14, and a full 3rd month refund, and a waived pick-up fee. Agreed to email all of that so we have it in writing. Never received that email. On 8/14, we got a phone call from pack rat that there was no one to pick up the storage that day, and that it would be picked up 8/15 with a phone call prior to pick-up. At this point, we did finally receive an email stating we would be refunded. On 8/15 we left the house at 10am, returned home at 9pm to find the unit had finally been removed, however we never did receive the heads-up phone call. Due to poor customer service, communication and terrible wait times, will not use this company again.

When I first booked with Pack Rat, I thought I was getting a good deal especially since they price matched with PODS. I was originally quoted about $1800, paid the $500 deposit so expected to owe about $1300 on the backend. My move was just from WA to CA (1,087 mi). The drop off and pick up went smoothly. I got a text the day before letting me know when they’d arrive and everything. When I got the street address of where I’d be moving to, I called to set up the delivery of my container so I could get moved into my new apartment. They told me I’d get it Friday, 14 Aug. The following morning I receive an email notifying me of an additional $800 charge. So I ended up paying about double of what I was originally quoted. When I called to ask what the additional charge was about they stated it was due to the diesel charges “that were explained during the booking process”. I kind of felt crazy during the exchange because wouldn’t that be illustrated on the account? For example: final balance = $1300 + diesel surcharge. Completely misleading. The final straw was when I called to confirm the day before that my container was getting delivered on 14 Aug, they told me it was delayed and wasn’t going to get there until 18 Aug. Today (18 Aug) I am expecting to get my container. But I had to call to make sure because I never received any text confirming when the driver would be here. From the beginning to the end of this experience was night and day. I don’t think I’ll be working with Pack Rat again after this. They’re not very forthcoming and they struggle with communication.

I’d give 0 stars if I could. This was an extremely disappointing experience.

They canceled at the last minute after our container was already packed and ready for delivery. We had to scramble to rent a U-Haul and unpack their unit ourselves just to complete our move. It caused unnecessary stress, extra work, and additional expense at an already difficult time.

They made no meaningful effort to resolve the situation, and they have avoided our calls. I have never written a negative review before, but the way we were treated was so unacceptable that I felt compelled to share our experience. I strongly recommend avoiding this company.