Several customer service reps tried to sort things out when I had problems with not completing my purchase within the 24 hour time frames, and me having problems adding pre-existing conditions. Today... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
They are just not completing the claim. We are getting constant request for documents already sent, more than 30 documents in all. We have used them a lot and expected better service than this. Updat... Mehr ansehen
Unternehmen hat geantwortet
I had the pleasure of dealing with Maisie through the chat service, and she was absolutely fantastic! She quickly helped me locate a policy I thought I'd lost and spotted an important issue that could... Mehr ansehen
Unternehmen hat geantwortet
I spoke to Mia who was so helpful, friendly but professional, and answered all my questions so I fully understood what cover I needed. It can be a daunting process doing something like this but it w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Reiseversicherung
- Krankenversicherung
- Versicherungsagentur
- Versicherungsmakler
- Versicherungsgesellschaft
Vom Unternehmen geschrieben
1Cover is New Zealand's leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionized how customers could purchase their travel insurance. We have protected over 2 million New Zealanders and Australians during their travels, and we are proud of it.
Kontaktinformationen
Neuseeland
- info@1cover.co.nz
- 1cover.co.nz
4,1
Gut
47 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Efficient and Affable Support
Efficient communication and informative support from all members of the 1Cover NZ cohort that supported me, including Sela, Keanu and Mia. All provied consistent support and were affable in response, which I was and am beyond grateful for.
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Thanks for taking the time to review us, Maddie. We're glad our customer service team could help you and help you understand the policy. We hope you have a safe trip!
Many thanks, Lizzie
Ready, Set, Go!
So quick and easy to chat and get the answers in a flash.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Thanks for taking the time to review us, Bella. We're so glad our customer service could help you so quickly. Thanks, Lizzie
Car rental insurance in NZ
Consultant Maisie answered all my queries promptly and concisely.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Euguene,
Thanks for taking the time to review us. We're glad our customer service team could help with your questions about the Rental Vehicle Excess. We hope you have a stress-free trip!
Many thanks, Lizzie
Very easy to deal with adding an extra…
Very easy to deal with adding an extra condition was very thorough and I explained that I wasn't used to this as I don't travel often and they totally understood and helped me now I'm happy to travel fully covered
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Thanks for taking the time to review us, Phillipa. It's great to hear our customer service team could help you with your policy. We hope you have a fun and stress-free trip!
Many thanks, Lizzie
Very easy and quick to use Chat Service…
Very easy and quick to use Chat Service and Maisie was helpful and explained everything to me.
Great to be in contact with a real person.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Gail,
Thanks for taking the time to review us. We're so glad you enjoyed the live chat feature and that our customer service team were so helpful. We hope you have a safe trip!
Many thanks, Lizzie
Got great service from TC on chat…
Got great service from TC on chat helpline. Many thanks.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Greg, thanks for taking the time to review us. We're glad our customer service team could help you with your policy. We hope you have a safe trip! Thanks, Lizzie
Maisie has been helpful and responsive…
Maisie has been helpful and responsive in my query about my quote. I have had excellent experience in the past with policies through 1Cover and hopefully that will continue in the future.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Kiwi, thank you for taking the time to review us. We're glad our customer service team could assist with your queries and thanks for your loyalty! We hope you have a safe trip and look forward to covering you again in the future.
Kind Regards, Lizzie
Sela made a simple mistake change easy
Sela made a simple mistake change easy. Very Happy with Selas help. Thank you.
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Gabrielle, thanks for taking the time to review us. We're glad our customer service team could help you with your policy. We hope you have a safe trip!
Many thanks, Lizzie
I spoke to Mia who was so helpful
I spoke to Mia who was so helpful, friendly but professional, and answered all my questions so I fully understood what cover I needed. It can be a daunting process doing something like this but it was all very straight forward and very efficient. I also liked the information was promptly emailed.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Lindsay,
Thanks for taking the time to review us. We're so glad to hear our customer service team made the process easier and all your questions were answered. We hope you have a safe trip!
Many thanks, Lizzie
Maisie is amazing!
I had the pleasure of dealing with Maisie through the chat service, and she was absolutely fantastic! She quickly helped me locate a policy I thought I'd lost and spotted an important issue that could have cost me thousands. Thanks to her attention to detail, we were able to make a crucial amendment just in time. Huge thanks to Maisie, truly appreciated!
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Sharn,
Thanks for taking the time to review us. We're glad our customer service team could help you so quickly and fixed any problems. We hope you have a safe trip!
Many thanks, Lizzie
Keanu very helpful and provided clear…
Keanu very helpful and provided clear answers to my questions.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Christine,
Thanks for taking the time to review 1Cover. We're so glad our customer service team could answer all your questions.
Thanks, Lizzie
Great service from Maisie
Maisie was very helpful and efficient. Solved my issue very quickly.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Susan, thanks for taking the time to review us. We're so glad our customer service could help you so quickly. We hope your trip goes off without a hitch! Thanks, Lizzie
Information forthcoming
Information forthcoming - good interaction.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Dale, thanks for taking the time to review us! We hope you have a wonderful holiday and look forward to covering you again in the future. Many thanks, Lizzie
The on-line Portal was easy to use and…
The on-line Portal was easy to use and Taylah was very pleasant to deal with.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Sean, thanks for taking the time to review us! We're glad you found our online portal so easy to use and our customer service team could help with any queries you had. Many thanks, Lizzie
Mia was very friendly
Mia was very friendly, helpful and Vance immediate service
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Thanks for taking the time to review us, Anne. We're glad our customer service team could help you so quickly and helped you understand the policy. We hope you have a safe trip! Thanks, Lizzie
Taylah has helped a lot with my query…
Taylah has helped a lot with my query and generated a quote within minutes!
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Thanks for sharing your experience with others, Nisha. We're happy to hear getting a quote with was made easy by our customer service team! We wish you a safe and enjoyable trip.
Many thanks, Lizzie
Maisie was super understanding and…
Maisie was super understanding and helpful! She answered my question clearly and helped me with a misunderstanding I had.
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Thanks for taking the time to review 1Cover. We're so glad our customer service could answer all your questions. We hope your trip goes off without a hitch!
Thanks, Lizzie
Taylah's expertise
Taylah gave prompt, helpful responses to my questions.
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Thanks for taking the time to review 1Cover. We're so glad our customer service could help you with all your questions.
Many thanks, Lizzie
Got a quote which changed the following…
Got a quote which changed the following day when I went to purchase. Jumped online via the chat and spoke to a lovely consultant, Maisie, who honored my original quote. Appreciate the help thank you :)
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Thanks for sharing your 1Cover experience with others. We're happy to hear purchasing a policy was made easy by our customer service team. We wish you a safe and enjoyable trip!
Many thanks, Lizzie
Online chat help
Taylah was quick to respond via the online chat and provided the help I needed without fuss. I was very happy with the outcome of my interaction with her.
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von 1Cover NZ
Hi Wynne, thank you for taking the time to review us. We're glad our customer service team could assist with your queries. We hope your trip goes off without a hitch. Thanks, Lizzie
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