Ollie rang because we had changed to Alinta, due to a comparison phone call, wasn’t sure I wanted to change!. Ollie offered us a cash incentive and cheaper rate, so happy to change back as we had ever... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I rang company early today about my account which I had paid following an email from them and them also debuting my account - However I was told they didn’t have enough agents to talk to me and t... Mehr ansehen
The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Mehr ansehen
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Kontaktinformationen
Level 4, 459 Little Collins Street, 3000, Melbourne, Australien
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Gut
442 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Ash was very helpful and informative.
Ash was very helpful and informative.
She sent me a new link to fill in my password and it wouldn’t work. I got 5 more links to fill in my password and each time it said it failed so I gave up.
I will ring 1st Energy when I feel like trying again
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Sorry to hear you are having trouble with the password Louise. If you send me your account number to sarah.landry@1stenergy.com.au I will be able to assist.
Read this before starting with 1st Energy Gas
Read this before you sign up. 1St Energy are one of the highest. which I found out too late. Our Gass bill was $1694 which is around 25% higher than many others i have now found online.
Our Heating bill was almost $1606 for the 2 months with 1St Energy.
I have worked out with AGL it would be around $1164 which is the best I found today. Saving $442
Turns out, 1St Energy charge 0.01 Cents per Mj over most. Around 25% more.
AGL start at 0.034 Mj Cents and go as low as 0.02 cents per Mj. AGL work out to be much cheaper. SO PLEASE Look around first!
Just do NOT start with these guys which BTW I found via the compare the markets sites. Don’t trust these guys anymore either as the promote the ones they want you to buy to the top of the list it seems.
All I suggest, especially if it’s a big house, start with AGL, then work out the your monthly numbers to correctly compare with other providers.
In the 2 Images are the rates I used to compare my usage values from the AGL and 1ST ENERGY Websites.
Hope this helps.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Pru-Anne. Much appreciated.
Antwort von 1st Energy Pty Ltd
Great to hear Debra. Thank you very much for taking time to provide a review.
Very informative and explained it very…
Very informative and explained it very well
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Animal Lover. Great to hear the feedback.
Antwort von 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Rudy. Much appreciated.
It was an easy sign up and change over
It was an easy sign up and change over
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback Mike. Thank you very much for taking time to provide a review.
Antwort von 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Frances. Much appreciated.
Antwort von 1st Energy Pty Ltd
Fantastic to hear Luke. Thank you very much for taking time to provide a review.
customer care were very helpful when I…
customer care were very helpful when I need to transfer to another address.
2. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Niroj. Much appreciated.
Prompt and friendly service.
Prompt and friendly service.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you for taking time to provide a review Shireen. Much appreciated.
Responsive and helpful
Responsive and helpful
The person who took my call was local to Australia and had a lot of patience with me on the phone as I was changing providers and moving to a new place.
25. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback Lu su. Thank you very much for taking time to provide feedback.
Speaking to a English speaking operator…
Speaking to a English speaking operator very helpful
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear Barry. Thank you for taking time to provide a review.
Fast and Easy.
Fast, factual, we have an unsual mix of Trustee and Op Co owner, he got that correct.
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback David. Thank you very much for taking time to provide a review.
Installation work done properly
Installation work done properly
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Fantastic to hear Neil. Thank you very much for taking time to provide a review.
Fast process
The whole phone call was 7 minutes, fast, efficient and easy.
8. März 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback Nikki. Thank you very much for taking time to provide a review.
User friendly sign up
User friendly sign up. Answered all my questions. Very happy
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you for taking time to provide feedback. Much appreciated.
Quick easy and helpful
Quick easy and helpful rather than blocking, many hoops and judgements of status and viability to pay
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback George. Thank you very much for taking time to provide a review.
Fast efficient and knowledgeable…
Fast efficient and knowledgeable customer support who made switching providers a breeze.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback Ed. Thank you very much for taking time to provide a review.
I was confused by process
I thought the product was good. Jessica, the cold caller was lovely but then when I had to hang up and wait for a call from the product manager it became very messy.
I think what happened was a different power company called me in between times. Then I was unsure if I was talking to the correct company as I didn't hear properly what they were called in the first place.
Then it took 3 more phone calls from Jessica and Ash before things went smoothly. I thought by the end of it that I had been scammed. It was like the follow-up system had broken down and no-one knew what the other one was doing.
Fingers crossed that it has all gone well.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you for taking time to provide feedback Lyndi. I would like to look into this further and check everything is good at our end. I will need to know either your address or account number to find you on the system. Please email sarah.landry@1stenergy.com.au when you get a minute. Thank you very much
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