The Man that I spoke with (Sorry forgot his name) did exceotional Customer Service for my new Gas Account to go with my existing Electricity Account. The added bonus for both of us was the laughter t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Clear information of offer ... which is appealing! Very easy to sign up Prompt confirmation of sign up It was a bit unclear how to get info on the Moving Home removalist offer ... but eventually f... Mehr ansehen
Unternehmen hat geantwortet
Once I was left to go through the email from Alinta , to sign up myself it was very easy and straightforward. Gas and Electricity done in a few short minutes . Didn’t however like the people who r... Mehr ansehen
Unternehmen hat geantwortet
Ok for an electricity company but still not very transparent. They are forced to show you under law if you could save money on another plan but they make it difficult to actually change. Alinta say yo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Kontaktinformationen
Perth, Australien
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Gut
1171 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Alinta Energy
Hi Jackeisha,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Antwort von Alinta Energy
Hi Noel,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
So easy to change gas providers online…
So easy to change gas providers online made the whole process very easy thank you Alinta Enegy
23. April 2026
Antwort von Alinta Energy
Hi Mary,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Sign up through Compare the Market was…
Sign up through Compare the Market was efficient and easy.
23. April 2026
Antwort von Alinta Energy
Hi Michael,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Scam and not customer focused
You sent an email asking if I wanted to move to a cheaper plan, but because I didn’t respond, I was automatically moved onto a more expensive one. Why wouldn’t you automatically move customers to the cheaper plan instead, like other companies do? This feels backwards and misleading, and relies on customers missing the email or not having time to respond. On top of that, trying to contact your team is difficult. This process needs serious review, as it does not feel transparent or customer focused.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Alinta Energy
Hi Tracey,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
We are unable to automatically change a customers plan without their verbal consent as it is a contract.
Thanks,
Jazzy
Alinta's Service is how Service should be
The person I spoke to at customer service was kind, helpful, and completed the task fully.
16. April 2026
Antwort von Alinta Energy
Hi John,
We appreciate you sharing your thoughts. It's great to hear that our customer service representative was helpful and completed everything for you.
Thanks,
Elena
Antwort von Alinta Energy
Hi Gail,
We're happy to hear that our staff was helpful and informative! Thank you for your positive feedback; we appreciate it greatly.
Thanks,
Elena
Alinta gouge you not upfront at all…
Alinta gouge you not upfront at all about costs their website and phone wait absolutely sucks. It takes too many people to escalate to talk to someone about something as simple as your meter set up. We changed our plan a month ago spent ages on the phone recording approval and we just got our latest bill with the SAME PLAN and they didn’t pay us at all for the solar we are feeding back into the grid. And that was what they said was THE BEST plan for solar! So greedy zero credits just bs daily charges.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Alinta Energy
Hi,
We are sorry to hear that your experience has not been a positive one. To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our new web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the orange chat icon located in the bottom right corner of your screen to get connected with an agent.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Should you land on the page outside of the above hours or the orange web messaging icon is not visible for you,, please complete the enquiry form found on the same page and our team will be happy to assist you promptly.
Please note: Web messaging is currently unavailable to customers in Western Australia. If you're located in WA, we kindly ask that you complete the enquiry form available on the same page. One of our team members will be in touch within two business days.
Thanks,
Elena
It was different to all the others!
Friendly phone manner, not pushy at all. So, I signed up! Winning :)
21. April 2026
Antwort von Alinta Energy
Hi Angela,
Thank you for taking the time to leave us your wonderful review. We really appreciate hearing from you about your experience with us and will pass this on to the agent you spoke with to let them know to keep up the good work.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
You are a lier
You are a lier. Email offered $100 credit in addition of 40% discount. My first bill came out with an additional charge of $45 as application fee that was never mentioned and the $100 credit is also missing.
1. März 2026
Antwort von Alinta Energy
Hi Jugal,
Thanks for taking the time to leave a review.
We appreciate your feedback.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Sorry to hear about your experience.
Thanks,
Jazzy
Antwort von Alinta Energy
Hi James,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The gentleman that I spoke to was very…
The gentleman that I spoke to was very informed and polite. It was a pleasure speaking to him.
20. April 2026
Antwort von Alinta Energy
Hi Timothy,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Gas/electricity home plan…
Jane was very helpful & explained charges in detail, couldn’t ask for more. Very happy
20. April 2026
Antwort von Alinta Energy
Hi Maurs,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Very very bad experience
Very very bad experience, been waiting more than 2 weeks to start a connection, every time call them, they tell different story
9. April 2026
Antwort von Alinta Energy
Hi Sarbjit,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Asking my new realtor could I use you…
Asking my new realtor could I use you and he did the rest for me.
20. April 2026
Antwort von Alinta Energy
Hi Yvonne,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Your rep was personable and helpful.
Your rep was personable and helpful.
Much appreciated 🙏
20. April 2026
Antwort von Alinta Energy
Hi Ralf,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Amanika if we remember correctly…
Amanika if we remember correctly steered us through the process with patience and professionalism. Thank you
18. April 2026
Antwort von Alinta Energy
Hi Nellie,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us. We will pass this on to Amanika for you to let them know to keep up the great work.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Clear information of offer ..
Clear information of offer ... which is appealing!
Very easy to sign up
Prompt confirmation of sign up
It was a bit unclear how to get info on the Moving Home removalist offer ... but eventually found a link to submit an application for this. Would be good to have had the link in the email. :)
16. April 2026
Antwort von Alinta Energy
Hi Kc,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us and how we can improve.
We look forward to assisting you with all your future enquiries with us.
Sally
Left Alinta energy and came back the…
Left Alinta energy and came back the service and pricing is amazing and the staff sincere and Australian based thanks Murat
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Alinta Energy
Hi Mur,
Welcome back and thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
the first day after applying
As this is only the first day after applying they are keeping me up to date with what is happening. Keep the communication lines open, honest and providing what was offered I will be happy.
16. April 2026
Antwort von Alinta Energy
Hi Ian,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
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