I buy emergency food for daily use and for long‑term storage. I typically purchase from Augason Farms, but I decided to try 4Patriots for a bit of variety. Unfortunately, I will not be ordering from... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Where to begin... Customer support, while friendly, is completely unhelpful. They are unable to offer reasonable solutions. We purchased a generator for $1200. It would not charge to 100% without an... Mehr ansehen
Ordered 2 Rescue Emergency heater/ stoves. Fedex delivered 1,or 2.. Delivered, box not covered or taped, heater intact. 2nd package Lost on Kernersville,NC. Filed claim.paid 8.00 for shipping protecti... Mehr ansehen
I've ordered from 4Patriots.com a number of times. More than I expected I might. Most of the products are targeted to reach outdoors folks - campers, preppers and folks who want to be safe and secure... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
4Patriots, LLC is an old-fashioned American success story. The company came to life at our kitchen table in Nashville, Tennessee with a notepad and pen. We had decided the soulless life of corporate America wasn’t for us, and that we wanted something more. We wanted to build something real; something that could really help people and provide real solutions to the problems that we, our families and our friends, encountered every day. Living on a shoestring budget, we used our savings to get started with our very first product, one that we knew could impact many people’s lives and get them on the road to greater self-reliance. We invested any profits we made right back into the company so we could continue to grow our business without borrowing a dime, and that’s how we continue to do business today. It might have taken us a little longer this way, but at the end of the day we’ve been able to build a thriving company that treats our customers and employees right. Today, not only do we offer a wide variety of great products that help our customers be more self-reliant and independent, but we’ve also been able to provide full-time jobs for over 200 people (and we’re still growing!). We feel blessed every day to work with such a dedicated team and to be able to impact the lives of so many people. At 4Patriots, we champion freedom and self-reliance. This is our core purpose and our mission. So how do we do it? We offer high-quality products that help our customers become more self-reliant and prepared. We follow the Golden Rule. Put simply, we treat our customers the way we would want to be treated. We strive to be a great place for great people to work.
Kontaktinformationen
2920 Berry Hill Dr., Suite 300, 37204, Nashville, Vereinigte Staaten
- 800-304-4202
- help@4patriots.com
- 4patriots.com
2,3
Mangelhaft
552 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I think this company for the integrity and the honesty that they have and their products are very worthwhile
The products have been as described. The food taste good. The canned beef taste just like pot roast delicious. The other items I’ve ordered worked properly and I really like the combination packages that they have in the specials that they run. I like the response I get when I contact Customer Service. I appreciate this company and I believe they are accurate and honest.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
Thank you so much for your kind words — this truly means a lot to our entire team.
We’re especially glad to hear you’ve been happy with the quality of the products (and that the canned beef hit the mark — “just like pot roast” is high praise!). It’s great to know the combination packages and specials have been a good fit for you as well.
We also appreciate you recognizing our Customer Service team. They work hard to provide clear, honest support, and your feedback encourages us to keep that standard high.
Thank you for placing your trust in us. We’re grateful to have you as part of our community.
I have a power cell phone charger from…
I have a power cell phone charger from 4 patriots… it doesn’t charge with the solar charger… pretty worthless since you buy it for when the electricity is out
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
We’re very sorry to hear that your Power Cell isn’t charging as expected — especially since the whole point of having it is for emergency situations. We understand how frustrating that must feel.
In some cases, solar charging can be slower than expected, depending on sunlight intensity, panel angle, temperature, or whether the internal battery was fully depleted. If the unit doesn’t receive direct, strong sunlight, it may appear not to charge at all. That said, it absolutely should be able to take a charge under proper conditions, and if it’s not, we want to look into it.
We’d appreciate the chance to troubleshoot this with you and determine whether the unit may be defective or if there’s a quick fix. Please reach out to us at reviews@4patriots.com with your order information and reference this review so we can assist you directly.
We want you to feel confident in your emergency equipment, and we’re here to help make that right.
My generator was delivered with a part…
My generator was delivered with a part loose inside it. I call them and said it needed to be replaced. It took almost 5 days to get the return package. I sent it back the same day. The recieved it back a week ago and they said the replacement was to ship yesterday but I have not received any tracking information.
The bottom line support was always friendly and helpfull but the time it is taking to get the replacement is just unacceptable. In additiion their communication about the process is the worse I have seen in alone time.
In hind sight I would not purchase from them and not be buying anything else from them
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
Thank you for taking the time to share your experience. We’re very sorry your generator arrived with a loose part — that’s not the condition it should have been delivered in, and we understand how frustrating the replacement delay has been.
While we’re glad to hear our support team was friendly and helpful, you’re absolutely right that responsiveness and clear communication are just as important. Waiting on return materials, then a replacement, and not receiving tracking information when expected would test anyone’s patience. That’s not the experience we aim to provide.
We would really like to look into the status of your replacement shipment right away and make sure you receive accurate tracking details. If you’re willing, please reach out to us at reviews@4patriots.com with your order number and reference this review so we can personally follow up.
We appreciate your honest feedback — it helps us improve — and we hope to have the opportunity to make this right.
I went to charge my 2 sidekicks
I went to charge my 2 sidekicks, mini solar generators, and they would not charge. So when being threatened with power failures due to ice storms, the purpose in having the sidekicks was lost when they did not work.
Customer service went out of their way. To let me know that they were not going to take responsibility to repair or give me a refund. They even had the audacity to ask me for the last name of the person who sold me the products.
How the heck would I know.
I tasted some of their foodbit was horrible so Ibthrew it away.
Now I'm debating if there was any point at all into buying their twenty five year food because i'm not sure it lasts for twenty five years.I'm not sure it lasts for a year. Customer service also gives you a false sense of superiority. When they talk to you and they're telling you that they're going to try and fix the matter.But they've no intentions of it.
They are absolutely are not living up to the standard of trust that we placed in them when we purchased their products instead of somebody else's.
Don't buy their products any of them. They're horrible and they don't work
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
We’re very sorry to hear about your experience — especially with severe weather concerns involved. When you prepare for potential power outages, you should be able to rely on your equipment with confidence. We understand how upsetting it must have been to discover your Sidekick units wouldn’t charge when you needed them.
Charging issues can sometimes stem from the outlet source, charging cable, battery protection mode, or storage conditions — but regardless of the cause, you should never feel brushed off when seeking help. We’re also sorry if any part of the interaction — including being asked for sales details — came across as frustrating or unnecessary. That question is typically asked to help locate the order in our system, but we understand how that could feel unreasonable from your perspective.
Regarding the food products, we stand behind our long-term storage standards when items are stored properly. Taste is, of course, subjective, but quality and shelf-life claims are backed by testing and packaging standards. If you received anything that seemed off, we would absolutely want to look into that.
We don’t want any customer to walk away feeling unheard or misled. If you’re willing, please contact us directly at reviews@4patriots.com with your order information and reference this review. We would appreciate the opportunity to review your case again and see what can be done.
Your trust matters to us, and we take concerns like yours seriously.
Do lots of research on solar generators before buying!
My wife read to me the review by the electrical engineer, and our 1800w generator had the same problem. AC inverter was shot. So we wrote customer service, and they basically said nothing they could do, take it to a shop. I was telling my wife, the proper thing those scammers should have done, not necessarily replace our unit—I think it was $2000, if memory serves me—but to give us a discount of what we paid, towards a new generator, and we would have paid the difference. They refused it. What we should have done was read the reviews before we bought anything from them. I am disgusted because they use the word “patriot” in their name, and being a Vietnam veteran, I thought it was a legit company that we could trust. Unfortunately we got scammed.
If you by any chance have any problems with yours, and you live in the same city that company is located, you can go to the small claims court. Our small claims court in Texas will cover up to $5000 that we can make a claim on, and what’s required for us, after we apply to the court, send them a registered letter, giving them 14 days to ratify your claim with the company. And if they don’t, you can seek litigation with them at the small claims court. You can get a lawyer to represent you or you can represent yourself. Now here in Texas, if you don’t hear from them in 14 days, the small claims court can put a lien on their second property until they reimburse or ratify the situation. So if you live in the same town, don’t discredit this situation. Small claims courts can help you. Just have them send a registered letter to the main CEO of 4Patriots. I hope that your courts are the same as ours. I’ve used them in the past, and it worked to my favor. My consolation though they screwed us, is that God knows what they did, lol, and they’re going to answer to him for it.
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
First, we want to sincerely thank you for your service. We’re truly sorry to hear about your experience, and we understand how frustrating and disappointing it must have been — especially after making such a significant investment.
An inverter failure is absolutely not the experience we want any customer to have. While some issues can require third-party repair depending on timing and warranty status, we never want anyone to feel dismissed or unheard when they reach out for support. That is not the standard we aim for.
We also want to be clear: we are not scammers, and we stand behind our products. If there was any miscommunication about available options — whether warranty coverage, repair assistance, or goodwill accommodations — we would very much like the opportunity to review your case again.
Please reach out to us directly at reviews@4patriots.com and reference this review. If you’re willing to share your order information, our team will personally re-examine what happened and see what resolution may still be possible.
We value veterans, we value our customers, and we take concerns like yours seriously. Thank you for bringing this to our attention.
They sell a BATTERY as a generator when…
They sell a BATTERY as a generator when it does not produce charge it just stores it, the solar panels charge the battery.. fine solar / battery system NOT a generator.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
Thank you for sharing your feedback. We understand your concern and appreciate the opportunity to clarify.
You’re absolutely right that the unit itself stores power, and when paired with solar panels, the panels are what generate the energy while the battery stores it for later use. In the portable power industry, the term “solar generator” is commonly used to describe a system that includes a battery power station combined with solar charging capability — but we understand how that terminology can feel misleading.
Our goal is always to be transparent about how our products function, and we clearly outline in our product descriptions that the unit is a battery storage system that can be charged via solar panels, wall outlet, or other power sources.
We appreciate your feedback and will continue working to ensure our product descriptions are as clear as possible. If you’d like to discuss this further, we’re happy to help.
1st off I was a sucker for the newest…
1st off I was a sucker for the newest 2500x! 2nd the solar panels are the worst I've ever used! My little 300 power has a better solar panel than 4Patriots, and no, it's not a 4Patriots.
Both panels together have never given me 200w's NEVER, the most I've seen 75w's, that's BS. As for no sun, then no wattage, Um, it said even without sun it would still give something.
I have searched high and low for reviews not connected to 4Patriots and really this is the only place I found and it's still attached to 4Patriots.
The solar panels suck, but I do love the generator.
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
Thank you for taking the time to share your honest feedback. We truly appreciate it.
First, we’re glad to hear you’re loving your 2500X generator. That means a lot to us. At the same time, we’re very sorry to hear the solar panels have not met your expectations. That’s understandably frustrating, especially when you were excited about upgrading.
Solar panel performance can vary significantly based on factors such as sun angle, cloud cover, temperature, panel orientation, and even cable connections. That said, consistently seeing output far below expectations is something we’d absolutely want to look into. While panels can still generate some power in indirect light, full wattage ratings are based on ideal direct-sun conditions, and if you’re not getting anywhere close, we’d like to help troubleshoot that with you.
We also understand the concern about finding unbiased reviews. Transparency matters to us, and feedback like yours helps other customers make informed decisions and helps us improve.
If you’re open to it, please reach out to us at reviews@4patriots.com with your order number and “Trustpilot Review” in the subject line. We’d love to walk through your setup, confirm everything is functioning properly, and make sure you’re getting the performance you should.
Thank you again for sharing both the good and the not-so-good. We’re here to help.
No electricity
A stellar product. You don't have to plug it in. It works by gravity. You fill it, the water goes through the filters, and you have clean water. You replace the filters once a year. It was about $300.00 dollars without the filters. The filters are about $79.00 a piece. Yes they are pricey, but worth it. I plan on buying a stainless steel jug to put water in. In case shit hits the fan, I'm ready. I stock food as well. I am very happy with my purchase.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hi there,
Wow! Thank you so much for the incredible 5-star review! ⭐⭐⭐⭐⭐
We’re thrilled to hear how happy you are with your gravity-fed water system. You summed it up perfectly — no electricity, no complicated setup, just reliable filtration you can count on. That peace of mind is exactly what we hope every customer feels.
We also appreciate you calling out the filter investment. While they are a premium component, they’re designed to deliver dependable performance and long-lasting value. It’s great to hear you feel they’re worth it.
It sounds like you’re building a solid preparedness plan. Adding a stainless steel jug is a smart move! Having clean water and stocked food on hand truly makes all the difference when it matters most.
Thank you again for choosing 4Patriots and for taking the time to share your experience. We’re grateful to have you as part of our community!
What 4 Patriots Fails To Tell You Is…
What 4 Patriots Fails To Tell You Is EVERY PRODUCT THEY SELL IS MADE IN CHINA!!!!! Use My Patriot Supply Everything Is Made In The United States And It's Cheaper
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
We’re sorry to hear how strongly you feel, and appreciate you sharing your perspective.
4Patriots is a U.S.-based company, and our products are designed here at our headquarters. Like most consumer electronics brands, some components — especially lithium batteries and other electronic parts — are sourced and manufactured overseas due to global supply chain realities. Other items, such as certain food products, are packaged or produced in the U.S., depending on the category.
We understand that country of origin matters to many customers, and we always aim to be transparent in our product descriptions so people can make informed decisions.
If you’ve had a specific product or warranty experience that led to this feedback, we’d like the opportunity to look into it and help if we can. Please reach out to us at reviews@4patriots.com with your order details and reference this review so our team can follow up directly.
I purchased the gold survival kit with…
I purchased the gold survival kit with the 1200W power generator 5 months ago. When it was time to test and possibly use the generator this weekend during the ice storm my generator didn’t work. I was told it was defective and needed to be replaced. How disappointing, so I asked for a refund to return the generator, because last minute I needed to purchase another power source and was told it was outside of the 90 day warranty. It worked when I received it 5 months ago, but when I need it to work for the first time, it’s outside of the return policy window. And I’m still making payments. Just not right. I have 2 stars because the other items in my kit are handy.
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
We’re very sorry for the frustration and disappointment this situation caused, especially when you were counting on your generator during severe weather. That’s exactly when it should work, and we understand how upsetting it is to discover an issue at that moment.
We also hear your concerns about the return window and ongoing payments, and how that impacts your confidence in the purchase. While generators are covered under specific warranty and return timeframes, we still want the chance to review your case and see what options may be available to help with the replacement and overall situation.
We’re glad to hear the other items in your kit have been useful, and we’d like the opportunity to improve your experience with the generator as well. Please reach out to us at reviews@4patriots.com with your order details and reference this review so our team can take a closer look and work toward a resolution.
Decent MREs, skip the expensive of their generators. It's a very expensive boat anchor or door weight.
Back in 2022 I purchased one of the early solar generators thinking I was spending $2,000+ with a company who cared in providing quality products to families looking to take care of themselves when things get rough. Their MREs are decent, so thought maybe the solar generator would be as well. The solar attachments never worked from the beginning but I was told by customer service I was probably installing it wrong. I plugged the unit it and charged it. Used it once for 20 minutes, and then in preparation for the most recent storm, pulled it out, charged it (took 7 hours), drained it (took 20 minutes running a 1400kwH heater) and while recharging it, the battery only got 1/2 way, and the unit stopped charging. The customer service once again said "not our problem, you're outside your 1yr warranty." For a piece of junk. Wish I had read more reviews. Praying others read reviews before having their own $2,000 learning experience.
24. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
We’re very sorry to hear about your experience and the frustration this has caused, especially after making such a significant investment. That’s not the level of performance or support we want our customers to have.
We understand how disappointing it is to have charging and solar compatibility concerns and to feel unsupported when the unit is outside the warranty window. Your feedback about both the product and the service you received is important and will be shared with our team.
We’d still like the opportunity to review your situation and see if there are any options available to help. Please reach out to us at reviews@4patriots.com with your order details and reference this review so we can take a closer look and work toward a resolution.
Thank you for taking the time to share your experience.
Made in China JUNk…
Do not waste your money or your time trying to get them to warranty. Their products are made in China. Do not trust this company. They should be ashamed of themselves using words like “ Patriot” or “ Veterans” in their advertisement when they sell Chinese JUNK!!
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
We’re sorry to hear how disappointed you are, and we appreciate you taking the time to share your feedback. We understand how frustrating it is when a product or warranty experience doesn’t meet expectations.
We take product quality, sourcing, and the trust customers place in our brand very seriously. Our goal is always to provide dependable preparedness solutions backed by responsive support, and we regret that your experience did not reflect that.
We’d welcome the opportunity to review your situation and see how we can help. Please reach out to us at reviews@4patriots.com with your order details and any additional information so our team can look into this further and work toward a resolution.
Failing power block
I have had their power block for barely over a year and it's already failing to work. Of course their warranty is 365 days, they know their products do not work well.
Product model is PPC-CX
24. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
We’re sorry to hear your PPC-CX is no longer working as expected, especially after just over a year of use. We understand how frustrating that is, and we never want customers to feel let down by the reliability of our products.
While the unit may be outside the standard warranty period, we’d still like the opportunity to review what’s happening and see what support options may be available. Please reach out to us at reviews@4patriots.com with your order details and a brief description of the issue so our team can take a closer look.
We appreciate you sharing this feedback — it helps us continue improving both our products and our customer experience.
Generators do not work
First portable generator lasted 30 minutes and died. The replacement, in which they couldn't get the shipping address correct after several calls, won't even turn on. We're sending it back permanently. This company has such bad products that I am surprised that they are still in business. Do not buy anything from them.
24. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
We’re very sorry to hear about your experience and the frustration this has caused. A generator failing so quickly, followed by shipping issues and another unit that won’t power on, is not the experience we want anyone to have with our products.
We take reliability and quality seriously, and we’d like the opportunity to review what happened and make this right if we can. Please reach out to us directly at reviews@4patriots.com with your order details and reference this review so our team can escalate your case and work toward a resolution.
Thank you for bringing this to our attention.
Model 1800 generator died, 4pats will not provide schematics of internals to allw repair!
I have a model 1800 generator that i used with an appliance that was advertised to consume only 1600 watts, well within the 1800 watt max adverstised for this generator. AC Output failed with red alarm lights over output. Tech support from 4patriots says the even though the appliance rating power consumption says it should only be 1080 watts, the unofficial power consuption could be as high as 2500 watts, which means I probably fried the output circuitry of the generator. As an electrical engineer, I could debug this and fix it but 4patriots refuses to release internal schematics on the unit. Their recommendation is to take it to a repair shop and have them try to fix it, even though they refuse to documet the internal circuitry. Not sure how a repair shop will repair this without schematics. Beware! Appliance ratings are not always accurate and 4Patriots are not really interested in solving customer issues (yeah, its out of warranty but I expeted more from their technical support team other than "it broke, live with it". Time to look at alternative power solutions other tha 4Patriats for my survival needs. Buyer beware!
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve had with your Model 1800 generator and the frustration surrounding support and repair options.
Portable power stations can be impacted by real-world power draw that differs from appliance label ratings, especially during startup surges, but we understand how disappointing it is when a unit fails and you’re left without a clear path forward. We also recognize your concerns regarding repairability and documentation.
While we’re unable to provide internal schematics for safety and proprietary reasons, we do want to help however we can. Our team can review your case again, discuss potential service options, and see what support may be available based on the unit and circumstances.
Please contact us directly at reviews@4patriots.com with your order details and reference this review so we can escalate it and work toward the best possible resolution. We appreciate the candid feedback — it helps us improve both our products and our support experience.
Don't Use this company
I ordered the buy 3 month get 2 month free meal kits.
i opened the container to find punctured bags and food all over the container. I started checking bags and came across over 30 bags hard as a rock and a handful of bags from 2022. I started doing the water test on the mylar pouches only to find a good portion of bags were not sealed. Almost 80% of bags have hard as a rock lumps in them. Been trying for two weeks to return and get replacements only to be redirected to different email addresses and nothing but promises by phone. All the bags were dated 2024. Check all your bags there throwing in old food with spoiled food in hopes you wont check them.Im done trying to get reimbursements but i will report this to the BBB.
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hello,
We’re very sorry to hear about this experience and appreciate you bringing it to our attention. What you described is unacceptable and does not reflect the quality standards we aim to uphold, especially when it comes to product safety and packaging.
We take concerns about damaged pouches, seal integrity, and product dating extremely seriously, and we want to make this right. It’s also concerning to hear about the difficulty you’ve had reaching a resolution. That’s not the level of support we strive to provide.
Please reach out to us directly at reviews@4patriots.com with your order information so our team can prioritize your case, review the products in question, and work toward a proper replacement or resolution as quickly as possible. We’re committed to addressing this and restoring your confidence in us.
Defective generator
Getting ready for coming ice storm and my 15-month-old generator will not work. And company representative says it is defective with the symptoms it has. Not in warranty and no help. I regret working with this company and out a lot of money,
UPDATE 2-5: THE COMPANY SENT ME A NEW GENERATOR. HAPPY N0W
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
Hi there,
Thank you for your review and for bringing this to our attention. We’re very sorry for the frustration and stress this caused, especially while preparing for severe weather. That’s never the experience we want for our customers.
We’re glad we were able to step in and get a replacement generator sent out to you, and we truly appreciate your updating your review to reflect the resolution. Your preparedness and peace of mind matter to us, and we’re always here if you need any additional support, questions, or guidance with your new unit.
Thank you again for your patience and for giving us the opportunity to make this right.
4 Patriots ripped us off for $7000
We bought a $7000,00 freeze dryer 2 years ago with a 3 year warranty. Has not worked correctly in 3 months. Have spent countless hours on the phone and email with them. They have had us perform all kinds of tests, which we did, and sent them the results. We are currently on our 4th customer service person, who just sent us an email saying that we should find someone to come look at it. No recommendation, and in looking around, we could find no one who works on freeze dryers. Of course we'd have to pay, even if we could find someone to work on it. They no longer sell them, and won't tell us who manufactured it for them. Even if we could find someone to work on it, they probably couldn't get the parts from 4 Patriots since they don't sell them anymore. Even though it's still under warranty.
DON'T TRUST 4 PATRIOTS FOR ANY EQUIPMENT THEY SELL
Update: 1 week after posting this review, we were contacted by ANOTHER customer service rep. After talking with them, they agrred to a partial refund of $3105.50. We just feceived the check on 1/29/26. It was very helpful because it entirely covered the cost of our new Bkue Alpine freeze dryer that works incredibly well. Should have bought that in the first place.
3. Jänner 2026
Bewertung ohne vorherige Einladung
They showed pictures, but not what they pictured!
They showed pictures, and advertised food for two months in my order. I received 8 pkgs each of rice, pancake mix, oatmeal and creamy rice and vegetable dinner, plus 3 vanilla pudding, 4 mac and cheese and 8 assorted dinners, adding up to about $100. The total cost was $295.34. I was assured I could return it if I wasn't satisfied. When I tried to return it, they said I had to pay return shipping. At about 50 lbs. per box x 2 I can barely imagine what that will be! More than disappointed, I believe it's a fraud!
2. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
We’re sorry to hear how disappointed you are and understand why this experience feels frustrating.
Our food kits are sold by total servings and calorie value rather than by the number of packages shown in advertising images. The images are intended to represent meal types, not exact quantities, but we recognize that this can feel misleading if expectations were different — and we appreciate you sharing that feedback.
Regarding returns, our policy does require customers to cover return shipping on non-defective food items due to food safety and handling regulations. We understand that shipping weight can make this costly, and we regret that this wasn’t clearer or more manageable in your situation.
We do not want any customer to feel misled or taken advantage of. If you’d like us to review your order, discuss available options, or clarify what was received versus what was advertised, please contact us directly at reviews@4patriots.com with your order details so a supervisor can assist.
Thank you for taking the time to share your concerns — your feedback is being shared internally to help improve clarity and customer experience.
This company is a very deceptive…
This company is a very deceptive company I should have read the reviews on this website before getting involved. I place an order for over $500 in products only to find out that it was going to take a minimum of two weeks to receive them. I needed it fairly quickly. I have been trying to get a refund for a week and they are dragging their feet so I have $500 tied up somewhere that I can't get back. Forget customer service there is none. Don't try the phone number expecting to speak to someone you will be on hold forever. Just punch the number seven and wait for them to text you. You will have to go through an AI first. I also fell for the word Patriot thinking it was a us-based company selling products made in the USA. They got my money who knows when I'll get it back. Do not do business with them you will be very sorry.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von 4Patriots
We’re very sorry to hear about your experience and understand how frustrating it is to have funds tied up while waiting for a refund — especially when you needed the products quickly.
Shipping timelines are listed during checkout, but we recognize that when plans change, the refund process should be clear and timely. We also understand your disappointment with the customer service experience and apologize if reaching us felt difficult or impersonal.
4Patriots is a U.S.-based company, and while not all products are manufactured domestically, we never want customers to feel misled about who we are or how we operate. Your feedback regarding communication and expectations is being taken seriously and shared internally.
We would like the opportunity to review your order and refund status directly to ensure it’s resolved as quickly as possible. Please contact us at reviews@4patriots.com with your order number so a supervisor can personally assist.
Thank you for taking the time to share your concerns — we truly regret the frustration this situation has caused.
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