aaliyacollections.com Bewertungen 143

Order was sent quickly, packaged nicely, only problem was that I ordered a sky blue short sleeve mens thobe yet when it arrived, it was linen grey!

Upon letting them know and sending them a picture, they denied it being grey and said it is sky blue and they’ve not sent me the wrong colour!!!

Very disappointed as no compensation has been offered.

Amazing service 10/10! Beautiful dress I’m very happy with it! Quality is perfect! Not cheap at all, definitely get your moneys worth x

I’ve bought several abayas from this store and I’m always impressed with the quality and service. The fabric is beautiful, the stitching is neat, and the designs are modest yet elegant — exactly what I was looking for. Honestly I get asked where I purchase my Abayas from that’s how beautiful they are!
Customer service is always helpful and polite, and they make the exchange process easy and stress-free. I highly recommend them to anyone looking for high-quality abayas and excellent customer care. Will definitely keep ordering, insha’Allah!

The quality is amazing from Aaliyah collection.
Sizing are true to size.
I am a repeat customer and will continue to purchase from there.

I’ve ordered two abayas from them so far and two scarves and have loved everything that I have received. They are quick in shipping and their customer service is so efficient. 100% recommend!

I purchased the Dusty Rose Embroidered Sleeve Abaya which was perfect and looked just like the picture colour slightly darker but still beautiful and nice fabric I also purchased the Linen Open Abaya in walnut colour also really lovely for the price only the finishing was really bad because the threads were coming out everywhere had to cut them all off but colour and style is nice like the photo

Payed 6.65 for a return treated me aa if im one of the workers which is shocking Payed 3.99 for return delivery and no respone from them whatsoever. Edit adter I read the reply I was dying of laughter as they said incomplete address as I've put the same address as my first time ordering and it's been over 2 weeks and no package arriving in I will be in talks with PayPal.

They are extremely unprofessional, offer terrible customer service and have breached GDPR regulations by publicly disclosing my husband’s full name and our location without consent. They also took weeks to refund us after multiple emails sent!

Here’s a detailed account of our experience:

2nd April – I first contacted them requesting an exchange or refund. I later confirmed that I wanted a full refund and asked them to provide a return label.
3rd April – Aaliya provided a return address.
8th April – I contacted them again after tracking showed that the abaya had been delivered. I asked how the refund would take. No response was received.
16th April – I emailed once more with proof of delivery, requesting an immediate refund and highlighting the complete lack of communication since returning the item.
I also messaged them twice on Instagram, politely asking for someone to respond to my return query. Both messages were ignored and later deleted by them.
16th April – My husband emailed them directly, stating he had not received a refund or any communication.
17th April – They responded to my husband’s email, asking for the tracking number, which he provided.
19th April – They replied stating that an exchange would be shipped out, despite clear communication that we had requested a full refund, not an exchange.
19th April – My husband reiterated in writing that a full refund was required, as documented on the return slip and in multiple emails.
21st April – I left a truthful negative review on Trustpilot explaining our experience. It was approved and posted at 00:27am (early on 22nd April).
I also tagged the company on Instagram Stories, sharing the facts about the unresolved refund.
22nd April – In response to my Instagram stories, they falsely claimed the refund had been processed “days ago” (it had not). My husband provided evidence that the refund was only processed on 21st April.
They also denied ignoring us, despite clear evidence that they stopped replying after providing the return address to me.
They repeatedly asked me to delete my Trustpilot review, I said I would only edit it once the refund had been properly issued.
They accused me of leaving negative comments on their posts, which is false, I simply asked for a response to my emails.
Another customer had similar complaints, and I replied to her saying they had been ignoring me too.
24th April – We finally received the refund. I informed them of this. Yet again, they pressured me to delete my review.
29th April – As I refused to delete the review, they retaliated by breaching GDPR laws: they publicly responded to my Trustpilot review by disclosing my husband’s full name and the area we live in - private information they obtained through our order details.

This entire experience has been deeply unprofessional, concerning and a serious breach of data protection regulations and I sought legal advice. They have since edited their review and taken the name & location off. Just shocked by their behaviour and the manner in which they carried themselves.

I have email evidence/screenshots from Instagram and proof of every interaction with them, so I don’t understand how they can claim I was not ignored.

I would advise against ordering as a lot of people have also experienced the same as is evident in the 1* reviews below.

Beautiful Abaya’s and Hijabs. All products are amazing MashaAllah. Jzk for your support, for being professional and helpful. Highly recommended 🤩

10/4/25 I bought several abayas and I kept a few. I emailed the team to let them know which one I wanted to return. They got back to me straight away. I got the walnut sequin abaya and it is stunning. Thank you for a great product and a even better service. 10/10 would definitely recommend.

Rubbish company!! Refuse to give refund

Helped me receive my order in time very shortly before Eid and was very quick to respond on WhatsApp to help me with a sizing query. Very good quality clothes too exactly how it was pictured. Will definitely order again

High quality clothes at great prices, great customer service to

Nice products and after sales was awesome too. Exchange managed very efficiently and professionally.

Does not respond to emails well, does not provide refunds or exchanges, sells items that are not in stock. Do not recommend.

I purchased the chiffon hijabs from Aaliya Collections, expecting them to be soft and breathable as described on their website. However, upon opening the package, it was clear that the hijabs were made of georgette, not chiffon. In fact, there was a sticker on the packaging stating they were georgette, despite the website claiming otherwise.

As someone with very sensitive skin, I cannot wear georgette due to its rough texture and lack of breathability. I emailed the company immediately to address this issue, but two weeks have passed with no response. Frustrated, I had to escalate the matter by opening a dispute with PayPal.

I regret not reading reviews about this company beforehand. This experience has been disappointing, and I will not be purchasing from them again.

Very quick to respond to emails when enquiring about items within the same day and helped me change the size of my item even though I already made the order but the issue was fixed quickly before it was dispatched.

I bought two abaya’s initially, I loved the quality of both abaya’s, therefore I was tempted to purchase another one so I did.
I bought one for occasional wear and one for everyday use. Both are really pretty.

Return policy is bad. I bought two of the same abayas and opened one. The quality was very bad especially for the price even on sale. The stitching, fabric, fit was poor. I left the 2nd abaya still in originally packaging not been opened. Yet still cannot return. £70 wasted.

Very disappointed with the refund customer care.

I received an abaya which was clearly damaged upon arrival, pictures were sent and a returns label was received which meant I could send it back.

Having now sent it back with proof of postage and I can see it was delivered to them on the 14th of November over two weeks ago. When I have gone back to enquire about the refund and confirmation of the abaya being returned they have gone to radio silence.

No one answers the phone number or responds to emails. When I have received a response a few days ago they were claiming they had not received the abaya, after attaching the tracking number and my evidence of postage.

Now left out of pocket of £54.99

Update: the refund has now been issued on the 3rd of December after posting this review. I should not be chasing a refund and having to message across multiple platforms (text, call, email, Instagram, review) in order to get a quick response. I still would not be shopping here again due to the lack of customer care.